Downey Medical Center
About this facility
California License Number: 930000078
Downey OP 24hr Pharmacy - 9333 Imperial Hwy
Pharmacy License: PHY 49890
Pharmacy NPI: 1841427028
Volunteer Services
The mission of the Volunteer Services Department is to provide quality support services to our members, visitors, and staff in the Kaiser Permanente Downey service area and to our local communities. Our volunteers include men and women 16 years of age and older, and represent the culturally diverse community which forms our customer service area. Many volunteers are Kaiser Permanente members, and all share a strong desire to help and a willingness to serve where they are most needed. Volunteers are selected, placed, and trained based on their skills, abilities, and service orientation without regard for race, religion, national origin, color, ethnicity, gender, sexual preference or medical condition.
Volunteer Services
562-657-9110
Heroes wanted: no experience necessary. Do you want to make a difference in someone’s life when it matters most? We invite you to become a hospice volunteer at our Baldwin Park, Downey, or South Bay Medical Center. You can help terminally ill patients and their families by running errands, providing friendly visits, or giving a caregiver a break. Hospice care provides medical services, emotional support, and spiritual resources for people who are in the final stages of a terminal illness, such as cancer or heart failure. Hospice also can help family members deal with the practical and emotional challenges of dealing with a dying loved one. If you are 18 or older, can spare about 2 to 4 hours a week, and have transportation, you could help families during their difficult time. Bilingual skills are especially needed.
For more information, contact Hospice Volunteer Recruitment at 562-622-4239.
To contact Bereavement Support, please call 562-622-3863.
Plans accepted at this facility
- Exclusive Provider Organization (EPO)
- HMO
- Medi-Cal Managed Care
- Point-of-Service Plan (POS)
- Senior Advantage
Departments and specialties
See all departments and specialtiesServices and amenities
Hours
- open 24 hours
Phone numbers
Information
- 562-657-9140
Hours
- Monday through Friday, 8:30 a.m. to 6 p.m.
- Saturday, 8:30 a.m. to 5 p.m.
Phone numbers
Information
-
Monday through Friday, 8:30 a.m. to 6 p.m.
Saturday, 8:30 a.m. to 5 p.m. - 1-855-805-7363 (toll free)
Hours
- 8:30 a.m. to 5 p.m.
Phone numbers
Information
- 562-657-8596
Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.
Learn more about interpreter services .
Learn more about translation process .
Hours
- Closed
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
Phone numbers
Information
- 562-657-9134
Hours
- Monday through Friday, 7 a.m. to 7 p.m.
- Saturday and Sunday, 7 a.m. to 3 p.m.
Phone numbers
Chinese dialects
- 1-800-757-7585 (toll free)
English
- 1-800-464-4000 (toll free)
Information
- 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
- 1-800-788-0616 (toll free)
Downey Member Services is now available to meet with and assist Kaiser Permanente members and patients, either in-person or through a virtual appointment (using online audio and video capabilities). We look forward to assisting you.
To schedule an in-person or virtual appointment with Member Services in Downey, you will need the following:
- Access to a computer, tablet, or smartphone with video and audio capabilities (required for virtual appointments only)
- An internet connection (required for virtual appointments only)
- An email address
- A cell phone number
Your email address and mobile phone number only will be used to send information about your in-person or virtual appointment. Please follow the instructions sent to you after you make an appointment.
Our offices are also available for walk-in assistance (without an appointment) during regular business hours.
If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:
- (800) 464-4000 (English)
- (800) 788-0616 (Espanol)
- (800) 757-7585 (Chinese dialects)
- 711 (TTY)
To make an in-person or virtual appointment with a Local Member Services Representative, please access the following link and select a time that is convenient for you. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.
Phone numbers
Information
- 1-888-956-1616 (toll free)
Phone numbers
Information
- 562-657-9260
Downey, CA 90242
Emergency care
Hours
- open 24 hours
Phone numbers
Information/hospital patients
- 562-657-9000
Pharmacy services
Pharmacy Type: Retail
Hours
- open 24 hours
Phone numbers
Mail Order Pharmacy
- 1-866-206-2983 (toll free)
Refills by phone
- 1-800-231-1096 (toll free)
Departments and specialties
Advice Nurse, Continuous Ambulatory Peritoneal Dialysis (CAPD), Diagnostic Imaging, Emergency Department, Genetics, Labor and Delivery, Laboratory (Inpatient only), Long-term Care, Medical Social Work Department, Peritoneal Dialysis, Pharmacy - Downey Outpatient 24hr, Volunteer ServicesServices and amenities
Admissions / Patient Registration, Durable Medical Equipment/Prosthetics and Orthotic, Financial Counseling, Language Assistance, Medical Financial Assistance Program, Member Service Call Center, Personal Physician Selection, Utilization Management/Discharge PlanningBellflower, CA 90706
Departments and specialties
PediatricsWhittier, CA 90605
Departments and specialties
HearUSA/HEARx West Hearing Care Centers/WhittierBellflower, CA 90706
Departments and specialties
HearUSA/HEARx West Hearing Care Center/BellflowerResources
Related links
To find a provider's office hours, search our facility directory.
The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.
We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services.
If you would like to report an error in provider or facility information, please contact us.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).
Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.
Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.
This page was last updated on: 10/23/24