Protect yourself from fraud
Please be aware of Medicaid renewal scams. If you receive a phone call, text message, or email asking you to pay for Medicaid renewal, don’t send payment. This is a possible fraud attempt, and you should contact your state Medicaid office instead. Kaiser Permanente and your state Medicaid office won’t ask for payment when you’re renewing your Medicaid coverage.
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Renewing Your Medicaid Coverage

Important: Update your mailing address, phone number and email address to get important updates about your benefits and learn how to keep the benefits you qualify for. Go to Oregon.gov/OR-benefit-changes for ways you can update your contact information.

If you need help with your renewal, call our Medicaid Assistance Center at 1-800-518-3731 (TTY 711) from 8 a.m. to 5 p.m., Monday through Friday. Español: 1-800-518-3785 (TTY 711)

Each year, the state will conduct a review to determine if you and/or your family members still meet Medicaid eligibility requirements. This review process is called Renewal.

Here’s how it works:

  • Step 1: The state will mail the yearly renewal packet to you and/or your family members 60 days before your renewal date.
  • Step 2: Please fill out, sign, and return the forms, along with any extra required information immediately. All information must be completed by the deadline provided by the state to avoid a break in coverage.

You will continue to have Medicaid benefits throughout this renewal process. 
 

If you no longer qualify for Medicaid

You’ll have a limited amount of time to act to get other health coverage before your Special Enrollment Period ends. You should quickly see if you are eligible for financial assistance from the government by visiting Oregon Healthcare.

Losing health coverage such as Medicaid is considered a qualifying event that would trigger a Special Enrollment Period. You are eligible to enroll within 60 days of that event.

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Additional resources

Learn more about additional programs in your state

Questions about Medicaid with Kaiser Permanente?

Call the Kaiser Permanente Medicaid Assistance Center at

1-800-518-3731 (toll free) or 711 (TTY),

8 a.m. to 5 p.m., Monday through Friday.

Español: 1-800-518-3785