Getting care during the COVID-19 outbreak
To get care information that’s specific to your area, select your state or region below.
How you get care may be different during the COVID-19 outbreak, but there are still many ways to get the help you need.
No matter your health needs, you have many safe ways to get care. Whenever possible, we encourage you to first connect with your care team through email. They can review your concerns, get you the care you need, or help determine if an in-person visit is necessary.
Expanded phone and video visits allow you to get care from home, work, or on the go. New to video visits? Watch this short video to learn how to get started.
Concerned you may have symptoms of coronavirus? Start with a COVID-19 assessment to share your symptoms and get guidance for care:
To help you get care safely, we’ve taken the following steps:
- Limiting the number of open medical and dental offices to reduce exposure for patients and staff.
- Having greeters at the entrances of our medical facilities to welcome and prescreen staff and visitors.
- Requiring masks for all members, visitors and staff in all medical and dental offices.
- Enhancing cleaning procedures to disinfect our facilities and help prevent the spread of COVID-19.
- Encouraging mail-order pharmacy with no cost, fast delivery to your home..
- Adding signage, wayfinding, and physical barriers to help maintain physical distancing.
- Updating our visitor policy to help keep our most vulnerable patients safe.
In-person care is available at the following locations. Lab, pharmacy, and imaging services located in the open buildings are also available.
If you need care urgently, it’s safe to come in. Our urgent care departments are open. Delaying care can result in longer-term health issues that can be prevented.
Temporary facility closures
To help limit exposure and protect our members, staff, and community, we have temporarily stopped providing in-person care at the following locations. All services, including pharmacy, are temporarily closed at these medical and dental facilities, and all Care Essentials locations will temporarily discontinue in-person patient care. To help members continue to get care at home, we’ve increased the availability of video and phone visits.
If you have a previously scheduled appointment at one of the temporarily closed medical or dental facilities, we’ll reach out to you about your care options.
Temporarily closed facilities
To help you and your loved ones get the right care at the right time, follow the guidelines below based on your symptoms.
If you believe you have an emergency medical condition, call 911 or go to the nearest hospital.
Elective surgeries and procedures
Over the coming weeks, we'll begin to reschedule some nonurgent medical and dental services and procedures according to guidelines from the governors of Oregon and Washington along with the Oregon Health Authority and Washington Department of Health, to prioritize the most critical care needs. Members who had a previously scheduled surgery or procedure postponed will get a call from their care team once we're able to reschedule.
Changes to prenatal care
For your safety and to help minimize the spread of the coronavirus, we’re reducing the number of in-person prenatal appointments at our medical offices and hospitals. This means some of your prenatal appointments may be changed to virtual visits where you’ll talk with your provider over the phone or video. Your provider will let you know when you should come in for an in-person visit and when it’s appropriate to do a virtual visit.
For more details on this and other changes to your pregnancy, labor, and delivery, please visit kp.org/covid-19-and-pregnancy.
Prescriptions, refills, and pharmacy hours
To help ensure the safety of our community, we’re encouraging members to use mail order for prescriptions and refills. Most prescriptions can be filled by mail and will arrive in 3 to 5 business days. You can select shipment notifications in the Kaiser Permanente app to track your order. Visit kp.org/rxrefill to get started.
For in-person pharmacy needs, curbside pickup is now available. Please order 24 hours in advance by calling the phone number on your prescription bottle. The prescription will be available for curbside pickup at your selected open pharmacy. Please check in with a greeter when you arrive.
Until we return to regular operations, access to our pharmacy lobbies will be limited. Ordering in advance or using mail-order pharmacy will allow us to help provide you with the best service.
In response to the emergency orders in Oregon and Washington states, we will allow early refills. Unless there’s a clinical concern, early refill requests for noncontrolled substances will be allowed when you have a current supply of 30 days or less on hand. All usual copays apply in accordance with your plan benefits.
Changes to our hospital visitor policy
For the health and safety of our patients, doctors, and staff, we are strictly limiting visitors in our hospitals. Anyone under 17 who is not a patient may not visit patients at this time. Family members can be with their loved one under special circumstances:
- Labor and delivery and postpartum — 1 visitor per day
- Hospice/end of life — COVID-19 positive patient, 1 visitor only, Not COVID-19 positive patient, 2 visitors only
- Pediatric patients — 2 visitors only
Please do not visit or accompany patients if you have a cough or cold or are sick.
Thank you for your patience and understanding as we work diligently to protect our patients and staff and reduce the spread of COVID-19 in our communities. View the complete policy here.
Have a say in your future medical care
Even if you’re in perfect health, a worldwide pandemic may inspire you to document your medical wishes for your loved ones. Life Care Planning lets you make important health care decisions now, in case you’re unable to speak for yourself later.
1This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you're outside the country. Long-distance charges may apply and we can't accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
2You must have a kp.org account for your home region and a medical record number in the visiting region before you can register for a travel kp.org account. This capability is not available to Kaiser Permanente Washington members traveling to a different Kaiser Permanente region.