The Kaiser Permanente Santa Rosa hospital and emergency department are now open

Approximately 130 patients were safely evacuated from the Santa Rosa Medical Center early on the morning of Monday, October 9, due to fires burning in the area. Patients were transported to Kaiser Permanente in San Rafael and other local hospitals and evacuation sites.

The Kaiser Permanente Santa Rosa hospital and emergency department are now open.

Kaiser Permanente medical offices at 401 Bicentennial Way are open and operating as scheduled. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855. In addition, video visits and telephone appointments are available for primary care needs.

For questions about pharmacy services, including redirecting mail order prescriptions, call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.

The Mental Health and Wellness Center at 2235 Mercury Way, Santa Rosa, is open 8:00 a.m. to 7 p.m. for mental health urgent walk-in and scheduled appointments.

Rohnert Park medical offices at 5900 State Farm Dr. are open 8:30 a.m. to 5 p.m. for urgent walk-in and primary care appointments. The pharmacy is open 8:30 a.m. to 7 p.m.

Petaluma medical offices at 3900 Lakeville Highway are open 8 a.m. to 5 p.m.

Novato medical offices at 97 San Marin Drive are open 8 a.m. to 5 p.m.

Napa medical offices at 3285 Claremont Way and 1675 Permanente are open 10 a.m. to 4 p.m.

Reminder: Safeguard Your Health

It's important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:

  • Stay indoors and keep your windows closed (unless instructed otherwise).
  • Use "controller" steroid inhalers (like QVAR) as prescribed.
  • Use "quick relief" inhalers to help with shortness of breath.
  • If you have oxygen, use it if you have difficulty breathing.
  • Turn on your air conditioner to see if it helps, especially if it's central air. If you have a window A/C unit, make sure the filter is clean.
  • Use fans in each room to help move the air in your house.

Click hereKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps. for tips from the American Red Cross on how to stay safe and healthy during a wildfire.

Click hereA service of the Kaiser Permanente MDO. Please review the privacy policy and terms of use as they differ from those of this site. for more tips about protecting yourself from wildfire smoke.

Getting your prescriptions if you're affected or displaced

If you need a prescription or refill, you can go to any open Kaiser Permanente pharmacy. There are pharmacies open with scheduled hours in Santa Rosa, San Rafael, Rohnert Park, Petaluma, Novato, and Napa.

If there is no nearby Kaiser Permanente Pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.

Member Service Contact Center

If you have questions about the information provided here, please call our Member Service Contact Center, open 24 hours a day, 7 days a week (closed holidays).

English: 1-800-464-4000

Spanish: 1-800-788-0616

Chinese dialects: 1-800-757-7585

TTY: 711

When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.