Chat with KP

Chat online with member services or a clinician, pharmacist, financial counselor, or a mental health specialist. 

Average wait time
Varies by region of care
 
HoursVaries by region of care 
Upfront cost

for Kaiser Permanente members

No cost share for most plans
 

for non-members

Varies by region of care

 
  

When should I use chat with KP?

Use this for
  • Advice on medical care 
  • Help for new members 
  • Prescription information and refills 
  • Specialty care referral information
Don’t use this for
  • Emergency care 
  • Urgent care