Chat with KP

Chat online with member services or a clinician, pharmacist, financial counselor, or a mental health specialist. 

Average wait time
 Varies by region of care
  
Hours Varies by region of care  
Upfront cost

for Kaiser Permanente members

No cost share for most plans
 

for non-members

Varies by region of care

  
   

When should I use chat with KP?

Use this for
  • Advice on medical care 
  • Help for new members 
  • Prescription information and refills 
  • Specialty care referral information
Don’t use this for
  • Emergency care 
  • Urgent care