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- Abdominal pain
- Allergic reaction (mild)
- Dehydration
- Fever without a rash
- Small cuts that may require stiches
- Sprains and strains
- Vomiting or persistent diarrhea
- Wheezing or shortness of breath
Know where to go for the care you need
Looking for same-day, after-hours, urgent, or emergency care and want to know your options?
Use this guide to help you decide:
Urgent care
Urgent care locations and hours
Ideal for minor injuries and illnesses that require being seen in-person within 24 hours. Lab, X-ray, and imaging services are available at all of our urgent care locations.
Virtual urgent care
Available 24/7
Ideal for minor injuries and illnesses that can be cared for by phone, video, or online questionnaire. If you need a prescription, your clinician can send it to your local Kaiser Permanente pharmacy or have it mailed to your home.
- Acne
- Birth control consult
- Cough, cold, or flu
- COVID-19 (mild)
- Eye pain, bump, or irritation
- Female bladder infection
- Rash and other skin condition
- Seasonal allergies
- Sexually transmitted infection exposure
- Sore throat
- Tobacco cessation
- Yeast infection
24/7 phone and video 1,2,3
Meet with a Kaiser Permanente clinician day or night, 24/7, for urgent care needs.
E-visits 2,4
Share information about your symptoms/condition and receive care advice from a doctor, including treatment plan or prescriptions if needed.
Emergency
Available 24/7
If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital.
- Allergic reaction (severe)
- Chest pain or difficulty breathing
- Concussion/confusion
- Facial lacerations
- Fainting/change in mental state
- Fever with a rash
- Head or eye injury
- Seizures
- Serious burns
- Severe bone break or dislocated joint
- Severe cuts that may require stiches
- Slurred speech
- Vaginal bleeding with pregnancy
- Weakness/numbness on one side
Still unsure of where to go for care? Please call us at 1-833-833-3333
(TTY: 711
) to access 24/7 nurse advice.
Weekdays:
Monday through Friday
8 a.m. to 8 p.m.
Weekends:
Saturday and Sunday
8 a.m. to 5 p.m.
Honolulu Medical Office
1010 Pensacola St
Honolulu, HI 96814
West Oahu Medical Office at Kapolei
401 Kamokila Blvd
Kapolei, HI 96707
Maui Lani Medical Office
55 Maui Lani Pkwy
Wailuku, HI 96793
For our affiliated partner urgent care locations and hours, please visit kp.org/locations
.
1 When appropriate and available. For high deductible health plan members, e-visits, phone, and video appointments are subject to your plan’s annual deductible.
If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines.
Laws differ by state. To have a video visit, members must be registered on kp.org and have a camera-equipped computer or mobile device.
2 Applicable cost shares will apply for services or items ordered during an e-visit.
3 24/7 phone is available in Spanish with the support of an interpreter. 24/7 video is not available in Spanish.
4 E-visits are only available in English. Please call 1-800-966-5955 (TTY:711) for interpreter-assisted appointing and advice.