E-visits

Answer a quick self-service questionnaire and get a response with advice or treatment from a physician within 24 hours.

Available for limited symptoms.

Average wait time Usually within 24 hours
  
Hours Self-care advice and appointment recommendations
Available 24/7
Personalize Guidance or Prescriptions within 24 hours		  
Upfront cost for Kaiser Permanente members
No additional cost share		  
   

When should I use e-visits?

Use this for
Advice on nonemergency care needs like: 
  • COVID-19 testing
  • Acne
  • Allergy
  • Female care
Don’t use this for
  • Emergency care 
  • Urgent care