Messaging your doctor

Message your doctor’s office with nonurgent questions anytime. You can also exchange photos and documents to help your care team stay informed about your health.

Average response time	Within 2 to 3 business days
Hours	Message 24/7
Upfront cost	for Kaiser Permanente members No additional cost share

When should I use messaging my doctor?

Use this for

Non-urgent medical advice
Follow-up questions

Don’t use this for

Emergency care
Urgent care

Send a message to your doctor

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Messaging your doctor

When should I use messaging my doctor?