Messaging your doctor 

Message your doctor’s office with nonurgent questions anytime. You can also exchange photos and documents to help your care team stay informed about your health.

Average response time Within 2 to 3 business days  
Hours Message 24/7  
Upfront cost

for KP members

No additional cost share

  
   

When should I use messaging my doctor?

Use this for
  • Non-urgent medical advice 
  • Follow-up questions 
Don’t use this for
  • Emergency care 
  • Urgent care