Kaiser Permanente Kailua Clinic
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- Monday through Friday, 8 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
- Saturday and Sunday, Closed
We will be closed Monday, September 2 in observance of Labor Day.
Hours may vary by department, please see individual department for additional information.
June 19, 2024:
- Two (2) visitors are allowed per member.
- Effective June 24, 2024, masks are strongly recommended for all patients, members, and visitors.
Mahalo for your understanding and cooperation as we work together to keep everyone safe.
24-hour prescription refill
- 808-643-7979
24/7 Advice
- 1-833-833-3333 (toll free)
Appointment cancellations
- 1-833-833-3333 (toll free)
Behavioral Health Services
- 808-432-7600
Information and appointments
- 1-833-833-3333 (toll free)
Member Services
- 1-800-966-5955 (toll free)
This location offers the following services. Note: The hours for each service may be different from the hours of the facility.
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Emergency is not available
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Urgent Care is not available
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After Hours Care is not available
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Pharmacy is available
Plans accepted at this facility
Departments and specialties
See all departments and specialtiesServices and amenities
Diabetes Education is available at the following locations:
- Honolulu Medical Office: 1-833-833-3333 (toll free)
- Mapunapuna Medical Office: 1-833-833-3333 (toll free)
- Waipio Medical Office: 1-833-833-3333 (toll free)
Phone numbers
Appointments/information/cancellation (24 hours)
- 1-833-833-3333 (toll free)
Hours
- Monday through Friday, 8 a.m. to 5 p.m.
Phone numbers
Information
- 1-833-833-3333 (toll free)
To find:
- a provider’s office hours, search our facility directory
- providers in your plan or accepting new patients, call 1-800-966-5955 (toll free) or 711 (TTY for the hearing/speech impaired)
The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers, and services may change. To report an error, please call 1-800-966-5955 or email us.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-805-2739, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Kaiser Permanente works together with participating providers to ensure all cultural competence obligations are met. We are dedicated to ensuring that services are provided in a culturally competent manner to all members, including those with limited English proficiency and reading skills; as well as those with diverse cultural and ethnic backgrounds.
Accommodations for Individuals with Disabilities
Kaiser Permanente is committed to providing accessible facilities, services, and programs for all members, visitors and individuals with disabilities. In compliance with federal and state laws that prohibit discrimination based on disability, Kaiser Permanente provides:
- accessible exam rooms and medical equipment;
- free auxiliary aids and services to ensure effective communication with individuals with hearing, vision, cognitive, and/or communication-related disabilities, including qualified sign language interpreter services and informational materials in alternative formats (large print, audio tape/CDs, accessible PDFs or Microsoft Word documents, electronic texts/disks/CD-ROMS, and Braille); and
- access to service animals, except where the animal poses a significant health or safety risk(s) to others.
For more information about access to a specific facility or provider, or if you believe that Kaiser Permanente has failed to provide appropriate access or services or otherwise discriminated on the basis of a disability, please contact Member Services toll-free 1-800-966-5955 or TTY 711, Monday through Friday, 8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon. You may also contact or file a grievance with the Kaiser Permanente Civil Rights Coordinator in person, by mail, fax or email at: 711 Kapiolani Blvd, Honolulu, Hawaii 96813, civil-rights-coordinator@kp.org, or toll-free 1-800-966-5955, TTY 711.
The availability and use of the Kaiser Permanente grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U.S. Department of Health and Human Services, Office for Civil Rights or the Hawaii Civil Rights Commission.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business and uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
A narrow network is defined as a tailored, tiered or high-performance network that has 80 percent or less overlap with a health plan’s broadest network offered to a member in any type of plan offered by that health plan. Kaiser Permanente does not have a narrow network with respect to its Marketplace plans. Members enrolled in Kaiser Foundation Health Plan (KFHP) Marketplace plans have access to the same provider networks as members enrolled in all other KFHP plans.
Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you would like more current information on a practitioner's license, call either the Hawaii Department of Commerce and Consumer Affairs Consumer Resource Center at (808) 587-3295 or visit their website, or call the Kaiser Permanente Customer Service Center at (808) 432-5955 (Oahu) or 1-800-966-5955 (toll free, neighbor islands). For the deaf, hard of hearing, or speech impaired, call 1-800-966-5955 or 711 (TTY).
This page was last updated on: 08/07/24