Help with Premium Billing

Select the appropriate tab to find answers related to your type of coverage. 

Understand your coverage type

Medicare: Members who receive coverage through a federal health insurance program that provides health care coverage to Americans, age 65 or older (people with certain disabilities or health conditions may be eligible before they turn 65). New information is included to help you understand how Social Security may affect your premium bill.

Individual - Exchange: Members who have a Kaiser Permanente Individual and Family Plan membership purchased through a health benefit exchange (like healthcare.gov).

Individual: Members who have a Kaiser Permanente Individual and Family Plan membership purchased directly from Kaiser Permanente and did not purchase from a health benefit exchange. 

COBRA: Members who are eligible to stay on their employer plan after a certain life event (such as loss of employment) by directly paying the monthly premium themselves.

Premium billing and statements

How do I pay my premium bill?

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.  

Online

To pay your premium bill online, go to kp.org/payonline and sign in using your kp.org account. If you don't already have a kp.org account, you can register for one at any time. 

Mail

Payments can be mailed to the following addresses:

Kaiser Permanente  
P.O. Box 7158  
Pasadena, CA 91109-7158

Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

Go to kp.org/payonline.
 

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month and mailed out during the middle of each month.
 

If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.
 

If you pay your premiums directly to Kaiser Permanente, you can sign in to kp.org and visit Billing and Claims to view your bill online or select Billing & Payments from the Billing section of the main menu.
 

To view your premium billing statements when making payments, visit kp.org/payonline.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless.
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions.
  4. Select the I Agree button to complete your paperless billing enrollment.  

Billing Unit id (BUID)

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Medicare & Social Security

Most members pay $0.
 

If you worked long enough and paid Medicare taxes, Medicare Part A is free for you.

Most members: YES

If you get Social Security checks:

  • Your Medicare Part B premium is taken out automatically, before you get your check.

  • The cost is about $203 each month, but this amount could change.

  • Some people pay more if they earned more money before.

Then:

  • Medicare sends you a bill.

  • You must pay the bill yourself.

  • Bills usually come every 3 months.

Pay on time so you do not lose your insurance.

Yes — but you must ask for it. This is not automatic. 

  • You can select this option on your Kaiser Permanente Medicare Enrollment form.

  • If you did not select when you initially enrolled, you can call Kaiser Permanente (1-855-832-0353) or communicate with us in writing.

  • It may take 1–3 months to start. You will need to pay your monthly premium to the plan directly until you receive confirmation of the automatic payment through our Social Security benefit check start date.

You will receive notices reminding you to pay. 

If you miss a payment, act quickly. If premiums remain unpaid:

  • Your plan coverage could be affected. 

  • You could lose access to optional supplemental benefits (like dental and vision). 

  • You may have to wait until the next Annual Enrollment Period to join a plan again.

If you switch plans:

  • Social Security payments may take 1-3 months to update

  • You may need to pay for the new plan another way first

  • Keep watching your mail so you don’t miss a bill

Payment history

To view your premium payment history, sign into kp.org/payonline.
 

To request a payment history letter, contact Member Services.


Note: For members outside of California, your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.
 

To request your payment history for a specific timeframe, contact Member Services.

Online payment notifications

You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Standard messaging rates may apply, depending on your phone carrier.

Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.
 

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.
 

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Online

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.: To pay your premium bill online, go to kp.org/payonline and sign in using your kp.org account. If you don't already have a kp.org account, you can register for one at any time.
 

For members in Nevada: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768. 


Mail

For members in California, Colorado, Georgia, Hawaii, Nevada, Oregon, Maryland, Virginia, and Washington D.C, payments can be mailed to the following address:
 

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158


For members in Washington, payments can be mailed to the following address:
 

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172


Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C. go to kp.org/payonline. 


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry costs of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
  • Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

If you have questions regarding the specific reason your premium rate changed, please contact your appropriate Exchange for information.

Premium billing statements are typically generated within the first two weeks of the month and mailed out during the middle of each month.
 

If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.
 

If you pay your premiums directly to Kaiser Permanente, you can sign in to kp.org and visit Billing and Claims to view your bill online or select Billing & Payments from the Billing section of the main menu.
 

To view your premium billing statements when making payments, visit kp.org/payonline.
 

For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.
 

For members in Nevada: Premium payments are due at the 1st of the month. Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless.
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions.
  4. Select the I Agree button to complete your paperless billing enrollment.  

For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Billing Unit ID  (BUID)

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Payment history

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign into kp.org/payonline.


To request a payment history letter, contact Member Services.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

For members in California, Colorado, Georgia,  Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign in to kp.org/payonline.


To request a payment history letter, contact Member Services.


Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Online payment notifications

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia, Washington, and Washington D.C.: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.


If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.  

  • To opt out of email notifications, select Unsubscribe from the email you received.  
  • To opt out of text notifications, reply STOP to the text message you received.  
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:  You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

 

For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received. 
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received. 
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.  

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.


Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.


For Nevada members: Go to kaiser.softheon.com. For assistance, contact Member Services at 855-937-5768.

Refunds

To request a refund, contact Member Services.

If the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Skip Video Player
Download Transcript of "How To Pay Your Premium Online"
End of Video Player

Online

To pay your premium bill online, go to kp.org/payonline and sign in using your kp.org account. If you don't already have a kp.org account, you can register for one at any time. 


Mail

For members in California, Colorado, Georgia, Hawaii, Oregon, Nevada, Southwest Washington, Maryland and Virginia, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158


For members in Washington, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172


Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry costs of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month and mailed out during the middle of each month.


If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.


If you pay your premiums directly to Kaiser Permanente, you can sign in to kp.org and visit Billing and Claims to view your bill online or select Billing & Payments from the Billing section of the main menu.


To view your premium billing statements when making payments, visit kp.org/payonline.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless.
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions.
  4. Select the I Agree button to complete your paperless billing enrollment.  

Billing Unit ID  (BUID)

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Payment history

To view your premium payment history, sign into kp.org/payonline.


To request a payment history letter, contact Member Services.


Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.


To request your payment history for a specific timeframe, contact Member Services.


Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned. 

Online payment notifications

You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

To opt out of email notifications:

  • Select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Standard messaging rates may apply, depending on your phone carrier.

Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.


You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.


Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

Refunds

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.


If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Online

To pay your premium bill online, go to kp.org/payonline and sign in using your kp.org account. If you don't already have a kp.org account, you can register for one at any time.


Mail


For members in California, Colorado, Hawaii, Georgia, Oregon, Nevada, Southwest Washington, Maryland and Virginia: Payments can be mailed to the following address: 

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158


For members in Washington: Payments can be made to the following address: 

Kaiser Permanente 
P.O. Box 7172 
Pasadena, CA 91109-7172 


Phone


Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region. 
 

To set up automatic monthly premium payments, go to kp.org/payonline.

Your monthly premium bill amount may change based on these factors:

  • If you are new to COBRA you are responsible for paying your Premium Bill.
  • Your amount may have changed with your annual renewal.
  • Your rate may be impacted due to a qualifying life event and your choice of plan.

Premium billing statements are typically generated within the first two weeks of the month and mailed out during the middle of each month.


If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.


If you pay your premiums directly to Kaiser Permanente, you can sign in to kp.org and visit Billing and Claims to view your bill online or select Billing & Payments from the Billing section of the main menu.


To view your premium billing statements when making payments, visit kp.org/payonline.

Premium Payments are due at the end of the prior month for which coverage is effective. For example: Coverage effective June 1st, Premium Payment is due by the last day of May.

Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless.
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions.
  4. Select the I Agree button to complete your paperless billing enrollment.  

Billing Unit ID  (BUID)

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Payment history

To view your premium payment history, sign in to kp.org/payonline.


To request a payment history letter, contact Member Services.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.  To request your payment history for a specific date, contact Member Services.

Online payment notifications

You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

Kaiser Permanente will send you up-to-date notifications on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

  • To opt out of email notifications, select Unsubscribe from the email you received.  
  • To opt out of text notifications, reply STOP to the text message you received. 
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

You may update your notification settings by visiting your Profile & Preferences on kp.org.

Standard messaging rates may apply, depending on your phone carrier.

To update your notification preferences, visit Profile & Preferences on kp.org or contact Member Services.

Refunds

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.


If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.