Help with Premium Billing

Select the appropriate tab to find answers related to your type of coverage. 

Understand your coverage type

Medicare: Members who receive coverage through a federal health insurance program that provides health care coverage to Americans, age 65 or older (people with certain disabilities or health conditions may be eligible before they turn 65). New information is included to help you understand how Social Security may affect your premium bill.

Individual - Exchange: Members who have a Kaiser Permanente Individual and Family Plan membership purchased through a health benefit exchange (like healthcare.gov).

Individual: Members who have a Kaiser Permanente Individual and Family Plan membership purchased directly from Kaiser Permanente and did not purchase from a health benefit exchange. 

COBRA: Members who are eligible to stay on their employer plan after a certain life event (such as loss of employment) by directly paying the monthly premium themselves.

Premium billing and statements

How do I pay my premium bill?

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.  

Online

To pay your premium bill, go to kp.org/payonline. 

Mail

Payments can be mailed to the following addresses:

Kaiser Permanente  
P.O. Box 7158  
Pasadena, CA 91109-7158

Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

  • Northern California: 877-365-9900 
  • Southern California: 866-288-6729 
  • Colorado: 877-799-4700
  • Georgia: 877-699-7407 
  • Hawaii: 877-578-2700 
  • Maryland and Virginia: 800-777-7902
  • Oregon and Southwest Washington: 877-729-5590
  • Washington: 844-632-2045

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Most people pay $0.

If you worked long enough and paid Medicare taxes, Medicare Part A is free for you.

Most people: YES

If you get Social Security checks:

  • Your Medicare Part B premium is taken out automatically, before you get your check.

  • The cost is about $203 each month, but this amount could change.

  • Some people pay more if they earned more money before.

Then:

  • Medicare sends you a bill.

  • You must pay the bill yourself.

  • Bills usually come every 3 months.

Pay on time so you do not lose your insurance.

Yes — but you must ask for it. This is not automatic. 

  • You can select this option on your Kaiser Permanente Medicare Enrollment form.

  • If you did not select when you initially enrolled, you can call Kaiser Permanente (1-855-832-0353) or communicate with us in writing.

  • It may take 1–3 months to start. You will need to pay your monthly premium to the plan directly until you receive confirmation of the automatic payment through our Social Security benefit check start date.

You will receive notices reminding you to pay. 

If you miss a payment, act quickly. If premiums remain unpaid:

  • Your plan coverage could be affected. 

  • You could lose access to optional supplemental benefits (like dental and vision). 

  • You may have to wait until the next Annual Enrollment Period to join a plan again.

If you switch plans:

  • Social Security payments may take 1-3 months to update

  • You may need to pay for the new plan another way first

  • Keep watching your mail so you don’t miss a bill

Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month. 

Premium billing statements are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Payment history

To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

Online payment notifications

You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Standard messaging rates may apply, depending on your phone carrier.

Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.

Watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Skip Video Player
Download Transcript of "How To Pay Your Premium Online"
End of Video Player

For assistance, contact Member Services at 855-937-5768.

  • Online

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.,To pay your premium bill, go to kp.org/payonline. 

  • Mail

    For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

For members in Washington, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172

  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • Northern California: 877-365-9900
    • Southern California: 866-288-6729
    • Colorado: 877-799-4700
    • Georgia: 877-699-7407
    • Hawaii: 877-578-2700
    • Maryland, Virginia and Washington D.C.: 888-255-1400
    • Oregon and Southwest Washington: 877-729-5590
    • Washington: 833-698-1220

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C. go to kp.org/payonline. 

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry costs of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
  • Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

Premium billing statements are typically generated within the first two weeks of the month.

Premium billing statements are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Payment history

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: To viewing your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

For members in California, Colorado, Georgia,  Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign in to kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.

For members in California, Colorado, Georgia, Hawaii, Oregon, Maryland, Virginia, Southwest Washington, Washington, and Washington D.C.: Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless.
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions.
  4. Select the I Agree button to complete your paperless billing enrollment.  

To learn more about paperless premium billing, watch this helpful video.

Online payment notifications

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia, Washington, and Washington D.C.: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

To learn more about email or text notifications and reminders, watch our helpful video.

You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.  

  • To opt out of email notifications, select Unsubscribe from the email you received.  
  • To opt out of text notifications, reply STOP to the text message you received.  
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:  You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received. 
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received. 
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more about email or text notifications and reminders, watch our helpful video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia, and Washington D.C.: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.  

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

Refunds

To request a refund, contact Member Services.

If the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.:  Watch our helpful video below to learn how to access your online payment and coverage tools.
 

Premium billing and statements

How do I pay my premium bill?

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Skip Video Player
Download Transcript of "How To Pay Your Premium Online"
End of Video Player
  • Mail

    For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland and Virginia, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

  • For members in Washington, payments can be mailed to the following address:

    Kaiser Permanente
    P.O. Box 7172
    Pasadena, CA 91109-7172
  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • Northern California: 877-365-9900
    • Southern California: 866-288-6729
    • Colorado: 877-799-4700
    • Georgia: 877-699-7407
    • Hawaii: 877-578-2700
    • Maryland/Virginia: 888-255-1400
    • Oregon/Southwest Washington: 877-729-5590
    • Washington: 833-698-1220

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry costs of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month.

Premium bills are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless billing, you will not receive a bill in the mail and can view your premium statement online.

Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Payment history

To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

To learn more about viewing your premium payment history, watch our helpful video.

Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned. 

Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  

To learn more about paperless premium billing, watch our helpful video.

Online payment notifications

You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

To learn more about email or text notifications and reminders, watch this helpful video.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more about email or text notifications and reminders, watch this helpful video.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

Standard messaging rates may apply, depending on your phone carrier.

Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

Refunds

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Watch our helpful video below to learn how to access your online payment and coverage tools.

Skip Video Player
Download Transcript
End of Video Player

Premium billing and statements

How do I pay my premium bill?

For members in California and Hawaii, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

  • Mail

    For members in California and Hawaii, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

  • Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

  • Northern California: 1 877 365 9900
  • Southern California: 1 866 288 6729
  • Hawaii: 1 877 578 2700

The Billing Unit ID (BUID) is your unique billing account identifier for your health plan coverage. It is used to match your premium payment to the correct billing account.

You can find your Billing Unit ID (BUID) in the upper right-hand corner of your most recent premium statement and online on the Premium Billing Summary page. Using your KP.org login, select Billing. For each premium account, the current Billing Unit ID (BUID) is automatically displayed.

Use the Billing Unit ID (BUID) shown on your most recent premium statement or on the Premium Billing Summary page for the account you wish to pay.

If you have more than one premium account, use the Billing Unit ID (BUID) shown for each account on the most recent premium statement or on the Premium Billing Summary page in KP.org. This helps ensure each payment is applied to the correct account.

For members in California and Hawaii: To set up automatic monthly premium payments, go to kp.org/payonline.

For members in Maryland, Virginia, and Washington D.C.: Go to kp.org/mas/onlinebilling.

Your monthly premium bill amount may change based on these factors:

  • If you are new to COBRA you are responsible for paying your Premium Bill.
  • Your amount may have changed with your annual renewal.
  • Your rate may be impacted due to a qualifying life event and your choice of plan.

Premium billing statements are typically generated within the first two weeks of the month.

For members in California, Hawaii, Virginia, Washington, and Washington D.C.: Premium Payments are due at the end of the prior month for which coverage is effective. For example: Coverage effective June 1st, Premium Payment is due by the last day of May.

For members in Maryland: Premium Payments are due on the first day of the month for which coverage is effective: For example, Coverage effective June 1st, Premium payment is due by the first day in June.

Payment history

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign into kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington, Hawaii, Oregon and Southwest Washington:

For members in Hawaii, Oregon and Southwest Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in California, Colorado, Georgia, Hawaii, Oregon, y Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.  To request your payment history for a specific date, contact Member Services.

For members in California and Hawaii: Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  

Online payment notifications

For members in California, Colorado, Georgia, Hawaii, Oregon, and Southwest Washington:  You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

For members in California and Hawaii: If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California and Hawaii: Kaiser Permanente will send you up-to-date notifications on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in California and Hawaii: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.

For members in Hawaii, Oregon and Southwest Washington:

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You can also update your notification preferences by:
  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California and Hawaii : You may update your notification settings by visiting your Profile & Preferences on kp.org.

Standard messaging rates may apply, depending on your phone carrier.

For members in California and Hawaii: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

Refunds

For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.:

There are two options to set up monthly automatic premium bill payments.

For members in Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
  • Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

 

For members in California, Colorado, Maryland, and Washington D.C.: Premium billing statements are generated on the 5th of the month. 

For members in Georgia, Hawaii, Oregon, and Virginia: Premium billing statements are generated on the 7th of the month.

For members in Washington: Premium billing statements are generated on the 7th of each month. Premium bills are typically mailed during the middle of each month. You will also receive an electronic copy of your bill online. If you enrolled in paperless billing, you will only receive your premium statement online.

For members in California, Colorado, Hawaii, Oregon, Washington, Georgia, Virginia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

For members in California and Hawaii: Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.