We’re Here for You

We recognize that Hurricane Lala has affected many individuals and families across our communities. Whether you're dealing with disrupted routines, concerns about your health care, or stress related to the storm and its aftermath, please know that Kaiser Permanente is here to provide the care, services, and resources you need.

Below you’ll find information on how to get care, refill prescriptions, access behavioral health services, and connect with community support resources.

Get Care

Our Moanalua Medical Center, urgent care clinics, and medical facilities are open to provide the care you need.

  • You may also visit kp.org or use the mobile app to schedule a phone, video, or e-visit.
  • Get 24/7 advice or make an appointment at 1-833-833-3333 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.

If you’ve left the state of Hawaii and need to get care, call 951-268-3900 (TTY 711)* or visit kp.org/getcare to learn about your options.

Prescriptions

If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your nonurgent prescriptions mailed to you, you can order them online at kp.org/pharmacy or the Kaiser Permanente app. Please note, it may take 5 to 7 days to deliver your prescriptions via mail. 

You can also call 808-643-7979, and a pharmacy representative will be ready to answer any questions and provide support.

Behavioral Health Services

Kaiser Permanente offers critical mental health and addiction services and resources. Members do not need a referral to access behavioral health care at Kaiser Permanente.

Call us Monday through Friday, 8 a.m. to 5 p.m.:

For after-hours care, call Hawaii CARES 988:

For 24/7 advice, call:

Continuation of coverage

Members affected by the storm who have outstanding medical bills are encouraged to call 1-808-432-7940 or 1-800-598-5928, Monday through Friday, 8:30 a.m. to 5 p.m. A financial counselor can help determine eligibility and assist with applying for Medical Financial Assistance.

Lost ID or membership materials

If you lost your Kaiser Permanente ID card, photo identification, or other membership materials due to the storm, you can still get care.

Please let the appointment representative know that you lost these items due to Hurricane Lala when you schedule your visit. When you arrive at a Kaiser Permanente facility, also let the front desk staff know. You will still be able to receive care.

Many members can access a digital Kaiser Permanente ID card through the Kaiser Permanente mobile app or kp.org.

Request a replacement ID card

You can request a replacement physical ID card by logging in to your kp.org account and searching for “order ID card,” or by contacting Member Services for assistance. Replacement cards are typically mailed within several business days. For assistance verifying coverage, scheduling care, or replacing membership materials, call 1-833-833-3333 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.

Medical equipment, supplies, or vision aids

Members affected by the storm who need help replacing durable medical equipment or medical supplies can call Member Services at 1-800-966-5955 (TTY 711) for assistance.

If you need replacement eyeglasses or contact lenses due to the storm, search our list of vision center locations to set up an appointment or contact our eye care team online. Members can also contact the Optical Support Line at 1-866-424-7908.

Community Resources

HAWAII CARES 988

Hawaii CARES 988 is a 24/7, free support service for help with crisis, mental health, and substance abuse. If you need mental health-related or addiction crisis support, or are worried about someone else, you can also call or text 988 (TTY 711) or visit the National Suicide and Crisis Lifeline’s chat for free, confidential support with a trained crisis counselor. The lifeline is provided by the Substance Abuse and Mental Health Services Administration.

Aloha United Way – 211

Members needing help with emergency housing, food, or other essential services can call 211 (Aloha United Way). This is the state recommended entry point for storm related assistance and referrals.

State of Hawaii Disaster Assistance 

The State of Hawaiʻi and counties are providing assistance and resources for residents impacted by Hurricane Lala.  Members can visit ready.hawaii.gov.

* This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.