We’re Here for You

Kaiser Permanente is closely monitoring storm impacts across Hawaii. The safety of our patients, members, staff, and community remains our top priority. 

Our Moanalua Medical Center, urgent care clinics, and medical facilities are open during regular hours.

We will support members who would like to reschedule or convert appointments to a phone or video visit. Please call 1-833-833-3333 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m. or use one of our virtual care options at kp.org/getcare. For advice, call 1-833-833-3333 (TTY 711) 24/7.

Prescriptions

If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy for assistance. To search for a pharmacy near you, visit our Facility Directory.

If you would like your nonurgent prescriptions mailed to you, you can order them online at kp.org/pharmacy or the Kaiser Permanente app. Please note, it may take 5 to 7 days to deliver your prescriptions via mail.

You can also call 808-643-7979, and a pharmacy representative will be ready to answer any questions and provide support.

Behavioral Health Services

Kaiser Permanente offers critical mental health and addiction services and resources. Members do not need a referral to access behavioral health care at Kaiser Permanente.

Call us Monday through Friday, 8 a.m. to 5 p.m.:

For after-hours care, call the Crisis Line of Hawaii:

For 24/7 advice, call:

Continuation of coverage

Members affected by the storm who have outstanding medical bills are encouraged to call 1-808-432-7940 or 1-800-598-5928, Monday through Friday, 8:30 a.m. to 5 p.m. A financial counselor can help determine eligibility and assist with applying for Medical Financial Assistance.

Lost ID or membership materials

If you lost your Kaiser Permanente ID card, photo identification, or other membership materials due to the storm, you can still get care.

Please let the appointment representative know that you lost these items due to the storm when you schedule your visit. When you arrive at a Kaiser Permanente facility, also let the front desk staff know. You will still be able to receive care.

Many members can access a digital Kaiser Permanente ID card through the Kaiser Permanente mobile app or kp.org.

Request a replacement ID card

You can request a replacement physical ID card by logging in to your kp.org account and searching for “order ID card,” or by contacting Member Services for assistance. Replacement cards are typically mailed within several business days. For assistance verifying coverage, scheduling care, or replacing membership materials, call 1‑833‑833‑3333 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.

Medical equipment, supplies, or vision aids

Members affected by the storm who need help replacing durable medical equipment or medical supplies can call Member Services at 1-800-966-5955 (TTY 711) for assistance.

If you need replacement eyeglasses or contact lenses due to the storm, search our list of vision center locations to set up an appointment or contact our eye care team online. Members can also contact the Optical Support Line at 1-866-424-7908.

Contact Member Services

If you have questions about the information provided here, please call Member Services at 1-800-966-5955 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to noon (closed holidays). For medical advice, you can contact our appointment and advice line at 1-833-833-3333 (TTY 711). If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.

Community Resources

HAWAII CARES 988

Hawaii CARES 988 is a 24/7, free support service for help with crisis, mental health, and substance abuse. If you need mental health-related or addiction crisis support, or are worried about someone else, you can also call or text 988 (TTY 711) or visit the National Suicide and Crisis Lifeline’s chat for free, confidential support with a trained crisis counselor. The lifeline is provided by the Substance Abuse and Mental Health Services Administration.

Aloha United Way – 211
Members needing help with emergency housing, food, or other essential services can call 211 (Aloha United Way). This is the state‑recommended entry point for storm‑related assistance and referrals.

State of Hawaii Disaster Assistance
The State of Hawaiʻi and counties are coordinating information and support resources for residents impacted by the tropical storm. Members can visit ready.hawaii.gov.