Kaiser Permanente is experiencing a labor strike by the Alliance of Health Care Unions.

Since May, we’ve been negotiating in good faith with the Alliance of Health Care Unions on a new national agreement that supports our employees, maintains our status as a best place to work, and ensures affordable care for our members.

Some of the unions that make up the Alliance are conducting a strike scheduled to end at 7 a.m. on Sunday, October 19, 2025.

You can rely on us for the high-quality care you deserve. We’ve put strong plans in place to minimize interruption to your care. Members also have 24/7 access to same-day care through Get Care Now on our mobile app. Our facilities are staffed by physicians, experienced managers, and trained staff, with added licensed contract professionals as needed.

Our Emergency Department and Urgent Care Locations Remain Open

  • Our Emergency Department at Moanalua Medical Center will remain open and operational during the work stoppage.
  • Urgent care at Honolulu Medical Office, West Oahu Medical Office at Kapolei, and Maui Lani Medical Office will remain open and operational during the work stoppage.

Appointments

  • If you have an appointment scheduled during the strike, please don't cancel or reschedule. We’ll call you directly if your care needs to be rescheduled or changed to a virtual (phone or video) appointment.

Facility impacts

Currently, the following facilities and departments are closed during the strike. Our staff will reach out to you directly if you have an appointment at any of these locations and provide alternate appointment options.

  • Our Hawaii Kai, Kihei, and Waimea Clinics will be temporarily closed during the work stoppage.
  • Most of our outpatient pharmacies may be closed during the work stoppage.
  • Most of our laboratory locations will be temporarily closed during the work stoppage. 

How to get prescriptions

Our mail-order delivery service is available for new nonurgent and refill prescriptions. Visit kp.org/pharmacy or our KP app.

NEW! The following pharmacies will remain open during the strike.

  • Our Honolulu Medical Office pharmacy will be open during its normal weekday and Saturday hours.
  • Our Hilo and Kona Clinic pharmacies will be open during their normal weekday hours.

Most of our other pharmacies will be closed during the strike. You can fill new and urgent prescriptions at our designated affiliate pharmacies at the direction of your provider or pharmacy staff. For location details, call our pharmacy call center at 808-643-7979 (TTY 711).

Prescription delivery

Sign up for our mail-order delivery service on kp.org/pharmacy or our app. You’ll see an estimated delivery time when you place an order.

Laboratory Services

Most of our laboratory locations will be temporarily closed during the work stoppage. Routine and walk-in lab testing is not available during the strike. If you require urgent lab services, your care team will coordinate testing based on medical need.

Contact Member Services

If you have questions about the information provided here, please call Member Services at 1-800-966-5955 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to noon.

Hold times may be longer than usual during the strike. We’re sorry for any inconvenience.

For medical advice, you can contact our appointment and advice line at 1-833-833-3333 (TTY 711). If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.

Learn more about Kaiser Permanente bargaining with the Alliance.