Update on Severe Weather in Hawaii

Kaiser Permanente is closely monitoring storm conditions and impacts. Our top priority is the safety of our patients, members, staff, and community.

Our Moanalua Medical Center, urgent care clinics, and all medical facilities remain open during their regular hours.

We will support members who would like to reschedule or convert appointments to a phone or video visit. Please call our appointment and advice line at 1-833-833-3333 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.

We will continue to evaluate the situation and provide updated information as it becomes available. If your appointment needs to be adjusted, we will contact you directly. Mahalo for your patience and understanding.

Getting your prescriptions if you're affected

If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your nonurgent prescriptions mailed to you, you can order them online at kp.org/pharmacy or the Kaiser Permanente app. Please note, it may take 5 to 7 days to deliver your prescriptions via mail.

You can also call 808-643-7979, and a pharmacy representative will be ready to answer any questions and provide support.

Contact Member Services

If you have questions about the information provided here, please call Member Services at 1-800-966-5955 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to noon (closed holidays).

For medical advice, you can contact our appointment and advice line at 1-833-833-3333 (TTY 711). If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.