Life doesn’t stop when you leave home, and neither should your health care. Whether you’re planning to travel for a few days or a few months, we’re here to help. 

As a Kaiser Permanente member, you can get most of the same services covered under your plan when you visit any of our areas of care.1 If you’re traveling and want to get care in a new Kaiser Permanente area, just add an area of care to your account to schedule in-person or online appointments right away. Plus, you’ll be able to track and manage the Kaiser Permanente care you get while traveling.2 For more information, you can visit our support center.

Get help

Here, you’ll find answers to other common questions to help you plan for a healthy trip and get medical care if you need it:

  • Before you travel: Learn how to prepare for a healthy trip and what to expect if you need care while traveling. 
  • While you travel: Find out how to get help if you’re already traveling, including urgent and emergency care. 
  • After you travel: See how to submit a claim for reimbursement if you paid for urgent or emergency care on your trip.

To understand what services are covered under your plan, make sure to check your Evidence of Coverage, Certificate of Insurance, or Summary Plan Description. For help or more information, call the Away from Home Travel Line at 951-268-3900 (TTY 711).3

Reviewed: May 2022

© 2022 Kaiser Permanente

1These services are covered as long as they’re provided or referred by a Kaiser Permanente clinician or affiliated provider in the area you’re visiting. These services are subject to the terms and conditions, including prior authorization, approval, and copay, coinsurance, or deductible requirements of your plan coverage issued in your home area.

2Washington can’t be added as a visiting area of care on at this time. Non–Washington members looking to get care in Washington outside of the Vancouver/Longview area should call the Away from Home Travel Line at 951-268-3900 (TTY 711) for help.3

3This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.