Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.

How would you like to get care?

Phone

Talk with a doctor over the phone when it’s convenient — just like an in-person visit.1

How to schedule:

Time:
Appointments are often available same day or next day.

Services:

  • Basic checkup
  • Specialty care referrals

Cost:
No cost for most plans4

How to prepare:
When you call to schedule, we’ll:

  • Help you determine if a phone appointment is right for your condition
  • Make sure you’re 18 or older
  • Confirm you’ve had at least one in-person visit with us
  • Schedule a time for a doctor to call you

Talk with a licensed care provider day or night for advice, referrals and prescription information, and more.

How to get care:
Call us 24/7 at 404-365-0966 or 1-800-611-1811 (TTY 711).2,3

Time:
24/7

Services:

  • 24/7 advice
  • Appointment scheduling
  • Prescription information
  • Specialty care referral information

Cost:
No cost

Online

Meet face-to-face with a doctor by video for the same high-quality care as an in-person visit.1

How to schedule:

Time:
Appointments are often available same day or next day.

Services:

  • Basic checkup
  • Specialty care referrals

Cost:
No cost for most plans4

How to prepare:
Learn more about getting started with video visits today. For technical support, call 1-844-800-0822.

Message your doctor’s office with nonurgent questions anytime.

How to get care:
Go to our secure Message Center or use Kaiser Permanente app.

Time:
Get a reply usually within 2 business days.

Services:

  • Follow-up care after an appointment
  • Self-care advice

Cost:
No cost

Get a personalized care plan from a physician — just by filling out a short questionnaire.

How to get care:
Start an e-visit now.

Time:
Get a reply usually within 2 hours.

Services:
Self-care advice

Cost:
No cost

In person

See your doctor in person for many routine care services — all in one place.
 
How to schedule:
Time:
Appointment times vary. Check to see if same-day or next day appointments are available.
 
Services:
  • In-person checkup
  • Physicals and screenings
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions
Cost:
Copay, coinsurance, or deductible

See a nurse practitioner for quick, same-day care at select Kaiser Permanente medical offices.

How to schedule:

Time:
Appointment times vary.

Services:
Care for minor health conditions, like headaches, sprains, coughs, and fever

Cost:
Copay, coinsurance, or deductible

Can’t wait for an appointment with your doctor? If it’s not an emergency, you can often save time and money by visiting a nearby urgent care location.

How to get care:
Some locations offer walk-in services for nonemergency, urgent medical and mental health needs — open 24 hours a day, 7 days a week, no appointment needed.

Time:
Walk in 24x7.

Services:

  • In-person care
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible

Give us a call to connect with the right mental health care for you — no referral needed.

Learn more about mental health care.

How to schedule:
Call us 24/7 at 404-365-0966 or 1-800-611-1811.3

Time:
Talk to someone now or schedule an appointment for later.

Services:

  • Therapy
  • Psychiatry sessions
  • Health classes5
  • Self-care resources

Cost:
Depends on services received

See a specialist to treat specific injuries and ongoing conditions.

How to schedule:
Some specialty care is by referral. To connect with the care you need, talk to your doctor or call us at 404-365-0966 or 1-800-611-1811, Monday through Friday, 7 a.m. to 7 p.m.3 For many appointments that don't require a referral, you can also schedule online or use the Kaiser Permanente app.

Time:
Appointment times vary. Check to see if same-day or next day appointments are available.

Services:

  • In-person care
  • Self-care advice

Cost:
Copay, coinsurance, or deductible


 

If you need help choosing the care that’s right for you, contact us 24/7 at 404-365-0966 or 1-800-611-1811 (TTY 711).2,3

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.6 Do not attempt to access emergency care through this website.

   


   

Other services

See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Order most refills online. Or pick refills up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2Scheduling for specialty care only available Monday through Friday, 7 a.m. to 7 p.m.
3Gwinnett County employees call 404-760-3549 (TTY 711) for appointments.
4Due to IRS rules, if you have an HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.
5Classes vary by location and may require a fee.
6An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.