Durable medical equipment

Durable Medical Equipment (DME) provides in-home therapeutic benefits to a patient with certain medical conditions and/or illnesses. DME is available to Kaiser Permanente members through third-party suppliers in your region.

DME includes, but is not limited to, wheelchairs, traction equipment, canes, crutches, walkers, kidney machines, ventilators, oxygen, monitors, pressure mattresses, lifts, nebulizers, bili blankets, and bili lights.

You are required to have a referral from your primary care physician (PCP), or specialist physician, to obtain Durable Medical Equipment from a supplier on this list. Contact your doctor’s office to request a referral. If your doctor determines that DME is medically necessary, then you will be authorized to obtain DME as covered by your Kaiser Permanente health plan.

Note: Durable Medical Equipment coverage is limited to the standard item of equipment that adequately meets your medical need. Kaiser Permanente will determine whether to rent or purchase the equipment, and select the supplier.

For questions about your Durable Medical Equipment coverage, please call Member Services:

Commercial members
888-865-5813 or TTY 711
404-261-2590
Hours: Monday through Friday, 7 a.m. to 7 p.m.

Medicare members
800-232-4404 or TTY 711
Hours: 7 days a week, 8 a.m. to 8 p.m.

For DME suppliers in your area, go to the Find Doctors and Locations page.