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Medical Financial Assistance (MFA)
The MFA program provides financial assistance to qualified patients who are having difficulty paying their Kaiser Permanente medical or pharmacy bills.
Note: This award is not transferrable to other health care services outside of Kaiser Permanente.
MFA eligibility and guidelines
Think you might be eligible?
The level of financial assistance is based on two factors:
1. A patient whose yearly household income is less than or equal to 300% of the Federal Poverty Guidelines (“FPG”).
2. If you’re experiencing high medical expenses as compared to your income, regardless of household income.
Want to learn if you’re eligible? Use our eligibility calculator below
Want to apply for financial assistance?
Apply for financial assistance if you think you qualify. For ease, apply online. Additionally, you may apply using a paper application to mail, fax, or drop-off.
Once a completed application is received, you’ll hear back from us within 30 days. If it is not approved, we will provide a reason for the denial and instructions on how to appeal the decision if you disagree.
Learn more about MFA
For more information about Medical Financial Assistance, read our frequently asked questions.
Counselors are available by telephone to provide information, determine MFA eligibility, or help with the MFA application process. Counselors can be reached at 404-949-5112 or 1-800-255-0056 (TTY 711), Monday through Friday, 8:30 a.m. to 4:30 p.m., Eastern time.
For in-person assistance with application questions, you can schedule an appointment with a financial counselor at any designated medical center, including Cascade, Crescent, Cumberland, Glenlake, Gwinnett, Panola, Southwood, Sugar Hill–Buford, or Town Park. Financial counselors are available at these locations Monday, Wednesday, and Friday, 8:30 a.m. to 4 p.m., Eastern time.
Program materials
You can download the program application, plain-language summary, policy, and other documents below. These include translated and screen reader-accessible versions. Program information is also available at Kaiser Permanente medical facilities.
Program materials
Program material in other languages:
Medical financial assistance documentsFor language assistance, interpreters are available to you at no cost. The application, policy, and policy summary may be available in your language. For more information, call 404-949-5112 or (TTY 711 ).
Accessible alternative formats include large print, Braille, and audio.
Helpful resources
Community Health Coverage Program (CHCP)
Kaiser Permanente’s Charitable Health Coverage program provides coverage and subsidies to qualified applicants that help pay for monthly premiums and most out-of-pocket medical costs at Kaiser Permanente facilities.
Learn about the CHCP program
Kaiser Permanente Community Support Hub
If you need help with essentials like food, housing, or paying for internet or other utilities, visit kp.org/socialhealth. Or call the Kaiser Permanente Community Support Hub™ at 1‑800‑443‑6328 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.
Community health needs assessment (CHNA) is a process for determining the needs in a particular community or population through systematic, comprehensive data collection and analysis, and leveraging results to spur community change.
Online medical bill pay
With a kp.org account, you can view your medical bills and make payments online.
View and pay medical bills
Guest pay
You may also use guest pay to make one-time medical bill payments on behalf of another member.
Make a guest payment
Payment plans
From your Billing Summary, review each of your medical bills and then select Set up a payment plan to begin making automatic monthly payments toward the balance.
Review payment plan options
Health Savings Accounts (HSA) & Health Reimbursement Arrangements (HRA)
An HSA is savings account that can be used to pay for medical expenses while an HRA is an employer-funded health plan that offers tax-free reimbursements for qualified medical expenses.
Learn about HSA's and HRA's