Measuring quality

Regional quality performance

The National Committee for Quality Assurance (NCQA) is a private nonprofit organization that accredits and rates health care providers. The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.

• NCQA private (commercial) insurance summary report
• NCQA private (commercial) insurance detail report
• NCQA Medicare insurance summary report
• NCQA Medicare insurance detail report

Hospital quality measures

Kaiser Northwest Plan, Participating, Select Hospitals* 

To find contact information for a specific hospital (as well as departments and services offered, hours of operation, and driving directions), visit Find doctors and locations.

Patient safety measures

We describe some of the many ongoing efforts to improve the safety of care delivered at Kaiser Permanente in the following reports:

• Sunnyside Medical Center Patient Safety Measures (PDF)
  
• Westside Medical Center Patient Safety Measures (PDF)

For more information

To request a copy of the Kaiser Permanente Northwest Quality Program Description, contact Member Services at 503-813-2000 (Portland) or 1-800-813-2000 (toll free, outside Portland).

*Hospitals owned or contracted by Kaiser Permanente that treat a high volume of Kaiser Permanente members and provide a broad base of inpatient and outpatient hospital services. These hospitals may require an authorized referral by Kaiser Permanente prior to obtaining non-emergency care. Refer to the KPHP Evidence of Coverage (EOC) for additional information about access to care provided by Plan hospitals.

Reviewed by: Quality, Risk Management & Patient Safety Department
December, 2018