Measuring quality

We participate in a number of independent reports on quality of care and service. This allows our members and the public to have reliable information about the quality of care we deliver at Kaiser Permanente in the Northwest. It also provides a way to compare our performance to other Northwest health plans.

Regional quality performance

The National Committee for Quality Assurance (NCQA) is a private nonprofit organization that accredits and rates health care providers. The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.

Hospital quality measures

Kaiser Northwest Plan, Participating, Select Hospitals*

Medical Center Hospital Quality Measure  
Kaiser Permanente—Hillsboro Westside Learn more about this facility through Care Compare-Hospitals  
Kaiser Permanente—Clackamas Sunnyside Learn more about this facility through Care Compare-Hospitals  
Oregon Health & Science University (OHSU)
Learn more about this facility through Care Compare-Hospitals  
OHSU Doernbecher Children's Hospital Learn more about this facility through Care Compare-Hospitals  
PeaceHealth Cottage Grove Learn more about this facility through Care Compare-Hospitals  
PeaceHealth Peace Harbor Learn more about this facility through Care Compare-Hospitals  
PeaceHealth Sacred Heart Medical Center Riverbend Learn more about this facility through Care Compare-Hospitals  
PeaceHealth Sacred Heart Medical Center University District Learn more about this facility through Care Compare-Hospitals  
PeaceHealth Southwest Washington Medical Center Learn more about this facility through Care Compare-Hospitals  
PeaceHealth St. John Medical Center Learn more about this facility through Care Compare-Hospitals  
Providence St. Vincent Medical Center Learn more about this facility through Care Compare-Hospitals  
Salem Hospital Learn more about this facility through Care Compare-Hospitals  
Vancouver, WA Legacy Salmon Creek Learn more about this facility through Care Compare-Hospitals  

To find contact information for a specific hospital (as well as departments and services offered, hours of operation, and driving directions), visit Find doctors and locations.

Patient safety measures

We describe some of the many ongoing efforts to improve the safety of care delivered at Kaiser Permanente in the following reports:

For more information

To request a copy of the Kaiser Permanente Northwest Quality Program Description, contact Member Services at 503-813-2000 (Portland) or 1-800-813-2000 (toll free, outside Portland).

*Hospitals owned or contracted by Kaiser Permanente that treat a high volume of Kaiser Permanente members and provide a broad base of inpatient and outpatient hospital services. These hospitals may require an authorized referral by Kaiser Permanente prior to obtaining non-emergency care. Refer to the KPHP Evidence of Coverage (EOC) for additional information about access to care provided by Plan hospitals.

Reviewed by: Quality, Risk Management & Patient Safety Department
December, 2018