Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.

 

To get information that’s specific to your area, select your state or region below.  

 

Stay informed

To get email updates on COVID-19, sign in or create a kp.org account and add your email address under Profile & Preferences.

 

What you need to know

Getting care in Oregon and Southwest Washington

IMPORTANT UPDATE

Kaiser Permanente has temporarily closed some of its medical and dental facilities to make sure we can continue to provide high-quality care to our members while meeting the needs of the increased number of patients with COVID-19.

To help you get care safely, we’re taking the following temporary steps:

  • Expanding video, and e-visit care so you can stay home, and we can increase the number of patients we treat.
  • Postponing nonurgent procedures starting March 16 to help make sure we have the space and equipment to care for critically ill patients. We will contact you if your procedure is postponed.
  • Consolidating (temporarily closing) medical offices starting March 19 and minimizing in-person care wherever possible to help reduce unnecessary exposure for patients and staff.
  • Allergy shots are postponed at this time. Medical exceptions may apply. 
  • Changes in visitation policies to help keep our most vulnerable patients safe. Visitors will be prohibited from all facilities with a few exceptions. End-of-life care, and labor and delivery patients will be permitted 1 visitor (in good health), over the age of 16.
Temporarily closed facilities

Some Kaiser Permanente medical and dental facilities and all Care Essentials locations will temporarily discontinue in-person patient care. Care providers will be redeployed to serve the critical needs of our patients.

If you have an appointment at one of these facilities in the next few weeks, we will reach out to you about your care options.

In-person care, labs, imaging, and pharmacy services at the following facilities are temporarily closed:


Medical Offices

Dental Offices

Where to get care Care by phone, online, or in person

Your health and safety are our top priority, and you have many ways to get care.

Online or by phone: To schedule a video or phone visit, sign in to the Kaiser Permanente app or kp.org. Members who have flu-like symptoms and are 18 or older can also complete an e-visit to get online care and advice, and treatment for symptoms if necessary.

In person: If you need to schedule a new in-person appointment, or if you’re concerned about your specific health condition, call 1-800-813-2000. Calling ahead helps us direct you to the most appropriate care and take precautions to address the community spread of COVID-19. In-person appointments can't be scheduled online at this time.

 

 

 

Prescriptions

You can avoid a trip to the pharmacy by ordering your prescriptions online and having them delivered by mail. To order online, sign in to kp.org or the Kaiser Permanente mobile app, and select Pharmacy Center, or call 1-800-548-9809 (TTY 711). Our pharmacies are experiencing a high volume of refill requests and calls, but we are working as quickly as possible to make sure you receive your mail order within 7 days. For urgent prescriptions, you should visit your closest available Kaiser Permanente pharmacy.

In response to the governor’s emergency order in Washington state, we will allow early refills in both Oregon and Washington, as many of our members travel between those states. Unless there is clinical concern, early refill requests for noncontrolled substances will be allowed when you have a current supply of 30 days or less on hand. All usual copays apply in accordance with your benefit plan.


Protecting yourself and your family

Tips

It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended.

  • Avoid close contact with people who are sick. 
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, or mouth with unwashed hands. 
  • Stay home when you’re sick (except to get medical care). If your children are still in school or daycare, keep them home if they are sick.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterward. 
  • Clean and disinfect frequently touched objects and surfaces.
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress.
  • See additional guidance from the CDC and White House.

 

 

 

Masks
The CDC doesn’t currently recommend the use of masks for most people. Only people who are sick with COVID-19 and in some cases those who are caring for them should wear face masks. Kaiser Permanente facilities will provide masks to patients showing symptoms.
People at high risk

For most people, COVID-19 symptoms are mild and go away on their own. But if you are over 65, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions, including:

  • Avoid large groups — including concerts, conventions, sporting events, and social gatherings.
  • Avoid visiting health care facilities except to get medical care — for example, nursing homes, clinics, and hospitals.

If you have a cough and fever, please call us and we’ll make sure you get the care you need.

Emotional wellness support
The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how to talk to children in a reassuring way.


Kaiser Permanente preparedness and response

Building on what we know

Across all of Kaiser Permanente, our caregivers have treated many COVID-19 patients. We’re actively applying what we’ve learned over the past several weeks and coupling that with our extensive experience in caring for people with infectious diseases to address the COVID-19 outbreak. Based on what we’ve experienced, we know much more now than we did in mid-January, when most of us first learned of this new version of the coronavirus.

We’re also working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.

 


General COVID-19 information

What is the coronavirus?

The new coronavirus is a type of virus that causes coronavirus disease 2019 (COVID-19) — an infection of the airways and lungs. It’s part of the same family of coronaviruses that causes the common cold. Symptoms may appear 2 to 14 days after exposure.

What are the symptoms?

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. Symptoms appear to be more severe in the elderly and people with chronic conditions. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness. Most people who get it will not need to visit their doctor and will recover on their own.

 

 

 

How does it spread?

We now know the virus is spread person to person — mainly between people who are in close contact with one another (within about 6 feet) — through tiny droplets made when an infected person coughs or sneezes.