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At Kaiser Permanente we're dedicated to making our digital experience accessible to everyone. We continually review and modify our website and mobile applications to improve their accessibility for people with disabilities. We strive to provide equivalent and positive digital experiences to people who use assistive technologies or adaptive methods.
Feedback and Support
If you’d like to report a digital accessibility issue or provide feedback on the accessibility of our websites or our Kaiser Permanente mobile applications, please send an email to accessibility-feedback@kp.org. The Digital Accessibility Program will quickly review and attempt to address your issue.
If you need immediate user help, please call the general website support number 1-800-556-7677 or 711 (TTY), available 24 hours, 7 days a week.
If you have website feedback that is not related to disability or assistive technology, contact the web manager.
Digital Accessibility Program and Compliance Process
Kaiser Permanente has a core group of accessibility subject-matter experts that form the Kaiser Permanente Digital Accessibility Program. These specialists engage with the digital information teams throughout the product life cycle – from design toward testing.
Our digital properties – including our website, our Kaiser Permanente mobile applications, and our electronic documents – support the Web Content Accessibility Guidelines, version 2.2, levels A and AA (referred to as WCAG 2.2 AA).
We determine compliance through accessibility reviews and testing during design and development, assessing accessibility using a combination of automated and manual testing. Our tools and methods include keyboard, JAWS, VoiceOver, TalkBack, zooming to 400%, text spacing, and Color Contrast Analyzer. PDFs are tested with a variety of tools including Adobe Acrobat Pro Accessibility Checker, CommonLook PDF Validator, Color Contrast Analyzer, and JAWS.