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Where can I pay premiums online?

Here's a rundown of where to make online payments and some basic information for each option.

 Plan type Where to pay
Individual and Family Plan members (KPIF) (payments outside kp.org)

kp.org/payonlineKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Members can create an account to make one-time or recurring payments.
  • Can only be used by account subscriber.

If you bought coverage directly from Kaiser Permanente:
Watch this video to learn how to pay your premium online.

Health Insurance Marketplace (Exchange) members (payments outside kp.org)

kp.org/paypremiumKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Does not require a kp.org member account.
  • Used for initial payment.
  • Used for ongoing monthly premium payments.
  • Used to make payments on behalf of a KP member.

Health Insurance Marketplace (Exchange) members (payments through kp.org)

kp.org/premiumbillKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Used for ongoing monthly premium payments.
  • Uses kp.org member ID and password.

If you bought coverage through a health insurance marketplace:
Watch this video to learn how to pay your premium online.

Where can I pay medical and hospital bills online?

You can make payments by using My Medical Bills. Only subscribers can pay bills online for themselves and dependents.

Where do I mail premium payments if I'm covered through an Exchange?

Kaiser has switched to a new bank location for its on-exchange business.

If you are an on-exchange member, check payments or online bill pay arranged through your bank should now be sent to:

  • Kaiser Foundation Health Plan, Inc.
    P.O. Box 60508
    City of Industry, CA 91716-0508
  • Payments must include your new “Billing ID” number from your invoice.
  • Alternatively, you can set up online autopay at kp.org/premiumbill.
  • You can also pay by phone at 844-524-7370.
    Monday-Friday
    8 a.m. to 5 p.m. Pacific Time
    Saturday-Sunday
    8 a.m. to 3 p.m. Pacific Time

Where can I call for information about a bill I received for a copayment?

It depends on where you're covered.

  • If you're in a region outside of California, contact the appropriate Patient Accounting department:
    • Colorado: (303) 743-5900
    • Georgia: (404) 949-5112
    • Hawaii: (888) 597-5340
    • Oregon/Washington: (800) 813-2000
  • If you're a California member with a non-deductible HMO Plan, contact Patient Financial Services at (800) 498-2748, Monday through Friday, 8 a.m. to 5 p.m.
  • If you're a California member with a deductible DHMO plan, contact our Deductible Product Service team at (800) 390-3507, Monday through Friday, 7 a.m. to 5 p.m.

Reviewed by: Shalini Chintalapalli, September 2016