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Where can I pay premiums online?

Here's a rundown of where to make online payments and some basic information for each option.

Plan typeWhere to pay
Individual and Family Plan members (KPIF) (payments outside kp.org)

kp.org/payonlineKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Members can create an account to make one-time or recurring payments.
  • Can only be used by account subscriber.

Health Insurance Marketplace (Exchange) members (payments outside kp.org)

kp.org/paypremiumKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Does not require a kp.org member account.
  • Used for initial payment.
  • Used for ongoing monthly premium payments.
  • Used to make payments on behalf of a KP member.

Health Insurance Marketplace (Exchange) members (payments through kp.org)

kp.org/premiumbillKaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.

  • Used for ongoing monthly premium payments.
  • Uses kp.org member ID and password.

Where can I pay medical and hospital bills online?

You can make payments by using My Medical Bills. Only subscribers can pay bills online for themselves and dependents.

Where do I mail premium payments if I'm covered through an Exchange?

Kaiser has switched to a new bank location for its on-exchange business.

If you are an on-exchange member, check payments or online bill pay arranged through your bank should now be sent to:

  • Kaiser Foundation Health Plan, Inc.
    P.O. Box 60508
    City of Industry, CA 91716-0508
  • Payments must include your new “Billing ID” number from your invoice.
  • Alternatively, you can set up online autopay at kp.org/premiumbill.
  • You can also pay by phone at 844-524-7370.
    Monday-Friday
    8 a.m. to 5 p.m. Pacific Time
    Saturday-Sunday
    8 a.m. to 3 p.m. Pacific Time

Where can I call for information about a bill I received for a copayment?

It depends on where you're covered.

  • If you're in a region outside of California, contact the appropriate Patient Accounting department:
    • Colorado: (303) 743-5900
    • Georgia: (404) 949-5112
    • Hawaii: (888) 597-5340
    • Oregon/Washington: (800) 813-2000
  • If you're a California member with a non-deductible HMO Plan, contact Patient Financial Services at (800) 498-2748, Monday through Friday, 8 a.m. to 5 p.m.
  • If you're a California member with a deductible DHMO plan, contact our Deductible Product Service team at (800) 390-3507, Monday through Friday, 7 a.m. to 5 p.m.

Questions and answers about online payment notifications

How can I get notifications about my health plan payments?

Once you’ve signed in to kp.org, just click your name at the top of the screen and select “Profile & Preferences” to manage your communication preferences. Or you can call Member Services for help.

Why am I getting emails and text messages about my health plan payments?

We’re committed to helping you stay informed about your payment activity. That’s why you’ve been getting email and text notifications. If you don’t want to get them, you can change your communication preferences anytime at kp.org. Once you’ve signed in, click your name at the top of the screen and select “Profile & Preferences.”

What if I want to stop getting health plan payment notifications?

It’s easy to opt out of these notifications.

For emails: Select “unsubscribe” from the email you got. Or you can sign in to kp.org, click your name at the top of the screen, and select “Profile & Preferences” to manage your communication preferences.

For text messages: Reply STOP to the text message you got.

I opted out of email and text notifications but have changed my mind. How can I start getting them again?

You can update your notification preferences anytime.

For emails: Once you’ve signed in to kp.org, click your name at the top of the screen and select “Profile & Preferences” to manage your communication preferences. Or you can call Member Services for help.

For text messages: Call Member Services for help making this change.

I opted out of email and text notifications. Why am I still getting them?

Your preferences may not have updated, or you may not have changed both settings — one for emails and one for text messages. Start by checking your preferences.

For emails: Once you’ve signed in to kp.org, click your name at the top of the screen and select “Profile & Preferences” to check your communication preferences. Or you can call Member Services for help.

For text messages: Call Member Services and we will be happy to confirm your preferences.

If needed, make sure you opt out of both emails and texts to stop getting notifications.

Will I be notified when my monthly premium bill is ready?

You’ll get a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If I opt to get text message notifications, will I have to pay for them?

Depending on your phone carrier, standard messaging rates may apply.

Reviewed by: Shalini Chintalapalli, September 2016