Scheduled video visits

Schedule an appointment to talk with your doctor, a specialist, or an available clinician over video.

Hours	Routine care Monday to Friday 8 a.m. to 6 p.m. Specialty care Monday to Friday 8 a.m. to 5 p.m.	Gwinnett County employees call 404-760-3549 (TTY 711) for appointments.
Upfront cost	for KP members No cost for most plans	Due to IRS rules, if you have an HSA-qualified high deductible health plan (HDHP), you’ll pay the full cost for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, your copay will be $0.
Resources	For detailed instructions on how to access a video visit or technical help, visit our support page.
How to get care	Make an appointment online or using the Kaiser Permanente app. Call 24/7 at 1-800-777-7904 (TTY 711).

When should I use scheduled video visits?

Use this for

Basic checkups
Medical health care advice
Mental health care advice
Specialty care referrals

Don’t use this for

Emergency care
Urgent care

Schedule a video visit

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