San Marcos Medical Offices

San Marcos Medical Offices
Medical Office Building
Kaiser Permanente facility
400 Craven Rd
San Marcos, CA 92078
1-833-574-2273 (toll free)

Resources

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  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Individual department hours may vary. Please see the list below.

Advice/appointments/cancellations/messages

  • 1-833-574-2273 (toll free)

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Information

  • 1-833-574-2273 (toll free)

Pharmacy information/refills by phone

  • 1-866-385-2650 (toll free)

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is not available
  • Urgent Care is available
  • After Hours Care is available
  • Pharmacy is available
Map ends

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.

San Marcos Pharmacy - 400 Craven Rd
Pharmacy License: PHY 44860
Pharmacy NPI: 1154479947

Urgent and after-hours care

After Hours Care - Pediatrics
By appointment only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Appointment Only (no walk-in care)
  • Monday, Tuesday, Thursday, and Friday, 6 to 9 p.m.
  • Wednesday, 1:30 to 9 p.m.
  • Saturday and Sunday, 9 a.m. to 5 p.m.
After Hours Care - Primary Care
By appointment only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Appointment Only (no walk-in care)
  • Monday through Friday, 5:30 to 7:30 p.m.
  • Saturday, 8:30 a.m. to 12:30 p.m.
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Members can contact the Appointment Call Center at 1-833-574-2273 or 1-833-KP4CARE (7:00 a.m. to 7:00 p.m.) to determine where to go for their medical needs or to schedule an appointment.
By urgent care

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

7 days a week, including holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice (7 days, 7 a.m. to 7 p.m.)
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - San Marcos

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Fax
  • 760-510-4322
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-385-2650 (toll free)
Show less

Departments and specialties

Advice Nurse

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Phone numbers

Advice
  • 1-833-574-2273 (toll free) 7 days, including holidays
After-hours advice
  • 1-833-574-2273 (toll free) Saturday, Sunday, 24 hours
After Hours Care - Pediatrics
By appointment only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Appointment Only (no walk-in care)
  • Monday, Tuesday, Thursday, and Friday, 6 to 9 p.m.
  • Wednesday, 1:30 to 9 p.m.
  • Saturday and Sunday, 9 a.m. to 5 p.m.
After Hours Care - Primary Care
By appointment only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Appointment Only (no walk-in care)
  • Monday through Friday, 5:30 to 7:30 p.m.
  • Saturday, 8:30 a.m. to 12:30 p.m.
Allergy

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5 p.m.
  • Wednesday, 8:30 a.m. to noon

Phone numbers

Information
  • 1-877-236-0333 (toll free)
Audiology

Location

400 Craven Rd, San Marcos Medical Offices, 1st Floor
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 858-616-5100
Cardiology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Dermatology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/information/messages
  • 1-833-574-2273 (toll free) Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Endocrinology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Family Medicine

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/information
  • 1-833-574-2273 (toll free) 7 days

    Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
    KP On Call hours
    • Monday through Friday, 9:00 p.m. - 7:00 a.m.
    • Saturday and Sunday, 7:00 p.m. - 7:00 a.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Gastroenterology (GI)
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Head and Neck Surgery
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 858-616-5100
Hematology/Oncology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Infectious Disease
HIV patients may self-refer through the call center
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Internal Medicine

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/information
  • 1-833-574-2273 (toll free) 7 days

    Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
    KP On Call hours
    • Monday through Friday, 9:00 p.m. - 7:00 a.m.
    • Saturday and Sunday, 7:00 p.m. - 7:00 a.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Laboratory
Collection site (e.g., blood, urine). No testing services.

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Holidays (8:00AM - 9:00PM)
  • Monday through Saturday, 7 a.m. to 9 p.m.
  • Sunday, 8 a.m. to 9 p.m.

Phone numbers

Appointments - Blood Draw - Laboratory
  • 619-528-7722
    • Or schedule a laboratory appointment online via kp.org
    • Walk-in services are also available
Appointments - EKG
  • 619-582-7722
    • EKG hours: Monday through Sunday and Holidays; 8:30 a.m. to 4:30 p.m.
    • Limited walk-in service for Pre-Procedure/Pre-surgical EKG available
Information
  • 1-833-574-2273 (toll free)
Results (24 hours)
  • 1-888-457-8378 (1-888-4KPTEST) (toll free)
    • Check on-line at kp.org
    • Call your physician/provider with questions or for more information about test results
    • EKG Results not available through the 888-4KPTEST phone number
Nephrology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Neurology

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Information/Messages
  • 1-877-236-0333 (toll free)
Nurse Clinic

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:15 p.m. and 1:30 to 4:30 p.m.

Phone numbers

Information
  • 1-833-574-2273 (toll free) 7 days

    Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
    KP On Call hours
    • Monday through Friday, 9:00 p.m. - 7:00 a.m.
    • Saturday and Sunday, 7:00 p.m. - 7:00 a.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Obstetrics/Gynecology (OB/Gyn)

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5 p.m.
  • Wednesday, 8:30 a.m. to 12:30 p.m.

Phone numbers

Appointments/cancellations/information/messages
  • 1-833-574-2273 (toll free) 7 days
    Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
    KP On Call hours
    • Monday through Friday, 9:00 p.m. - 7:00 a.m.
    • Saturday and Sunday, 7:00 p.m. - 7:00 a.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Occupational Health Center
Kaiser Permanente On-the-Job

Medical treatment for work-related injuries and illnesses.

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Closed holidays
  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Information
  • Monday through Friday, 9 a.m. to 5 p.m.
    Saturday and Sunday, all closed
  • 833-242-8500 (toll free)
Orthopedic Surgical Care
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5 p.m.
  • Wednesday, 7 a.m. to 3 p.m.

Phone numbers

Appointments/cancel//information//messages
  • 1-866-459-2912 (toll free)
Outpatient Treatment Center (OTC)

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Pain Management
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Days and hours may vary
  • Monday through Friday, 8:30 a.m. to 5:30 p.m.

Phone numbers

Appointments/Cancellations/Information/Messages
  • 1-866-413-1582 (toll free)
Pediatrics

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/information
  • 1-833-574-2273 (toll free) 7 days

    Call Center Phone hours
    • Monday through Friday, 7:00 a.m. - 9:00 p.m.
    • Saturday and Sunday, 7:00 a.m. - 7:00 p.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
    KP On Call hours
    • Monday through Friday, 9:00 p.m. - 7:00 a.m.
    • Saturday and Sunday, 7:00 p.m. - 7:00 a.m.
    • Holiday hours correspond to the day of the week on which the holiday falls
Pharmacy - San Marcos

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Fax
  • 760-510-4322
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-385-2650 (toll free)
Physical Medicine
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5 p.m.

Phone numbers

Appointments/cancel/information/messages
  • 1-866-413-1582 (toll free)
Physical/Occupational Therapy
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5 p.m.

Phone numbers

Appointments/cancel/information/messages
  • 1-866-413-1582 (toll free)
Plastic Surgery
By referral only

Location

400 Craven Rd, Building 4, 3rd Floor, Area 342
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancel/information/messages
  • 1-858-616-5001
Pulmonary Medicine
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Radiology/Diagnostic Imaging

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 7:45 a.m. to 9 p.m.
  • Saturday and Sunday, 9 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-866-628-2006 (toll free)
Rheumatology
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • 1-877-236-0333 (toll free)
Sleep Clinic
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Information/Messages
  • 1-877-236-0333 (toll free)
Speech Pathology
Limited services
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

Days and hours may vary
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information/messages
  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • 858-694-7100
Surgery - General

Location

400 Craven Rd, Building 4, 3rd Floor, Area 342
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancel/information/messages
  • 619-662-1222
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Members can contact the Appointment Call Center at 1-833-574-2273 or 1-833-KP4CARE (7:00 a.m. to 7:00 p.m.) to determine where to go for their medical needs or to schedule an appointment.
By urgent care

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

7 days a week, including holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice (7 days, 7 a.m. to 7 p.m.)
  • 1-833-574-2273 (toll free)
Urologic Surgery
By referral only

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appts./Info./Msgs.
  • 1-888-694-7857 (toll free)
Vascular Diagnostic Lab
By referral only

Location

400 Craven Rd, Building 4, 3rd Floor, Area 342
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Information/Messages
  • 619-662-1222
Vascular Surgery
By referral only

Location

400 Craven Rd, Building 4, 3rd Floor, Area 342
San Marcos, CA 92078
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Information/Messages
  • 619-662-1222
Show less

Services and amenities

Member Service Contact Center
Benefits and Health Plan coverage information, forms and brochures

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616 (toll free)
Member Services
At this time, San Diego Member Services is piloting capabilities that will enable our Health Plan Representatives to meet with and assist Kaiser Permanente members/patients by appointment, using online audio and video capabilities. We look forward to assisting you.

To schedule an online appointment with a San Diego Member Services Health Plan Representative, you will need the following:
  • Access to a computer, tablet, or smartphone (Camera functionality will be needed for your appointment)
  • An internet connection
  • Your email address
  • Your mobile phone number
If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:
  • (800) 464-4000 (English)
  • (800) 788-0616 (Espanol)
  • (800) 757-7585 (Chinese dialects)
  • 711 (TTY)
To schedule an online appointment with a San Diego Member Services Health Plan Representative, please access the following link and select a time that is convenient for you. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.

Location

400 Craven Rd
San Marcos, CA 92078
Get directions
Personal Physician Selection
Select or change a personal physician or get information about practitioners and services. Online at kp.org/chooseyourdoctor

Location

400 Craven Rd
San Marcos, CA 92078
Get directions

Phone numbers

Information
  • 1-888-956-1616 (toll free)
TTY

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Show less

400 Craven Rd
San Marcos, CA 92078
Get directions

Urgent and after-hours care

After Hours Care - Pediatrics
By appointment only

Hours

Appointment Only (no walk-in care)
  • Monday, Tuesday, Thursday, and Friday, 6 to 9 p.m.
  • Wednesday, 1:30 to 9 p.m.
  • Saturday and Sunday, 9 a.m. to 5 p.m.
After Hours Care - Primary Care
By appointment only

Hours

Appointment Only (no walk-in care)
  • Monday through Friday, 5:30 to 7:30 p.m.
  • Saturday, 8:30 a.m. to 12:30 p.m.
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Members can contact the Appointment Call Center at 1-833-574-2273 or 1-833-KP4CARE (7:00 a.m. to 7:00 p.m.) to determine where to go for their medical needs or to schedule an appointment.
By urgent care

Hours

7 days a week, including holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice (7 days, 7 a.m. to 7 p.m.)
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - San Marcos

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Hours

7 days
  • open 24 hours

Phone numbers

Fax
  • 760-510-4322
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-385-2650 (toll free)
Show less

Departments and specialties

Advice Nurse, After Hours Care - Pediatrics, After Hours Care - Primary Care, Allergy, Audiology, Cardiology, Dermatology, Endocrinology, Family Medicine, Gastroenterology (GI), Head and Neck Surgery, Hematology/Oncology, Infectious Disease, Internal Medicine, Laboratory, Nephrology, Neurology, Nurse Clinic, Obstetrics/Gynecology (OB/Gyn), Occupational Health Center, Orthopedic Surgical Care, Outpatient Treatment Center (OTC), Pain Management, Pediatrics, Pharmacy - San Marcos, Physical Medicine, Physical/Occupational Therapy, Plastic Surgery, Pulmonary Medicine, Radiology/Diagnostic Imaging, Rheumatology, Sleep Clinic, Speech Pathology, Surgery - General, Urgent Care, Urologic Surgery, Vascular Diagnostic Lab, Vascular Surgery

Services and amenities

Member Services, Personal Physician Selection
Kaiser Permanente San Marcos Medical Center
360 Rush Dr
San Marcos, CA 92078
Get directions

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
 
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

 

This page was last updated on: 03/09/23