Woodland Hills Medical Center

Woodland Hills Medical Center

Hospital
Kaiser Permanente facility
5601 De Soto Ave
Woodland Hills, CA 91367

Hours

Emergency Services, 7 days

open 24 hours

Phone Numbers

Appointments/cancellations/messages

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

General information

Inpatient room information

Service at a glance

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is available
  • Urgent Care is available
  • After Hours Care is not available
  • Pharmacy is available

About this facility

Wheel chair Accessibility: P,EB,IB,R,E,T

This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards?)

California License Number: 930000358

National Provider Identifier (NPI): 1295880912

Woodland Hills Northside Pharmacy - 20940 Burbank Blvd
Pharmacy License: PHY 30018
Pharmacy NPI: 1538216858

Woodland Hills 24hr Pharmacy - 5601 De Soto Ave
Pharmacy License: PHY 32720
Pharmacy NPI: 1538217369
 
This facility is Birthing-Friendly, a title given by the Centers for Medicare & Medicaid Services to hospitals and health systems that show a commitment to providing high-quality maternity care.
 
CCS Approved Hospital
 

Volunteer Services

The mission of the Volunteer Services Department is to provide quality support services to our members, visitors, and staff in the Kaiser Permanente Woodland Hills service area and to our local communities. 
Our volunteers include men and women 14 years of age and older, and represent the culturally diverse community which forms our customer service area. Many volunteers are Kaiser Permanente members, and all share a strong desire to help and a willingness to serve where they are most needed. Volunteers are selected, placed and trained based on their skills, abilities and service orientation without regard for race, religion, national origin, color, ethnicity, gender, sexual preference or medical condition. For more information, contact: 

Linda Garcia
Director, Volunteer Services
818-719-4061

Plans accepted at this facility

  • Exclusive Provider Organization (EPO)
  • HMO
  • Medi-Cal Managed Care
  • Point-of-Service Plan (POS)
  • Senior Advantage

Departments and specialties

See all departments and specialties

Services and amenities

Location

5601 De Soto Ave, Medical Office Tower, Entrance E, 1st Floor,Rm 123
Woodland Hills, CA 91367
Get directions

Hours

7 days
  • 5:30 a.m. to 9 p.m.

Phone numbers

Information
  • 818-719-2780

Location

5601 De Soto Ave, Hospital, Entrance A, Lower Level
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Inpatient/Outpatient billing
  • 818-719-2777

Location

5601 De Soto Ave, Entrance B, Lower Level, L36
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8:15 a.m. to 4:30 p.m.

Phone numbers

Appointments/cancellations/information
  • 818-719-4305
Wellness coaching by phone
  • 1-866-862-4295 (toll free)

Location

5601 De Soto Ave, Building B, Lower Level Floor, Suite L48
Woodland Hills, CA 91367
Get directions

Hours

Phone numbers

Information
  • 818-719-3129

Location

5601 De Soto Ave, Plaza between Entrances 3 and 4
Woodland Hills, CA 91367
Get directions

Hours

  • Thursday, 10 a.m. to 2:30 p.m.

Lactation support by appointment only.

Location

5601 De Soto Ave, Medical Office Tower, Entrance H, 1st Floor
Woodland Hills, CA 91367
Get directions

Hours

7 days
  • 9 a.m. to 1 p.m.

Phone numbers

Information
  • 818-719-2255
We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters.

Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.

Learn more about interpreter services .

Learn more about translation process .

Location

5601 De Soto Ave
Woodland Hills, CA 91367
Get directions

Hours

  • Closed
Entrance A, Lower Level, Suite L21

Location

5601 De Soto Ave, Medical Office Tower
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Information/Messages
  • 818-719-3136

Location

5601 De Soto Ave, Medical Office Tower, Entrance B, Lower Level
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Information / Messages
  • 818-719-2810
Benefits and Health Plan coverage information, forms and brochures.

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information TTY
  • 1-800-777-1370
Spanish
  • 1-800-788-0616 (toll free)
Woodland Hills Member Services is now available to meet with and assist Kaiser Permanente members and patients, using online audio and video capabilities. We look forward to assisting you.

To schedule an online visit with Member Services in Woodland Hills, you will need the following:
  • Access to a computer, tablet, or smartphone with video and audio capabilities
  • An internet connection
  • An email address
  • A cell phone number
If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:
  • (800) 464-4000 (English)
  • (800) 788-0616 (Espanol)
  • (800) 757-7585 (Chinese dialects)
  • 711 (TTY)
To make an online visit with a Local Member Services Representative, please access the following link and select a time that is convenient for you. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.

Location

5601 De Soto Ave, Entrance A, 5th Floor
Woodland Hills, CA 91367
Get directions

Location

5601 De Soto Ave
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-844-424-1869 (toll free)
Inpatient/Outpatient Billing

Location

5601 De Soto Ave
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Information/Messages
  • 1-800-498-2748 (toll free)
Select or change a personal physician or get information about practitioners and services. Online at kp.org/chooseyourdoctor

Hours

Phone numbers

Information
  • 1-888-956-1616 (toll free)
Copies of Medical Records and physician certifications (EDD/FMLA)
Email: whroiu@kp.org or website: kp.org/requestrecords

Location

5601 De Soto Ave, Entrance B, Lower Level
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Copies of Medical Records
  • 818-719-2678
Physician Certifications for Disability/Forms
  • 818-719-2048

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)

Location

5601 De Soto Ave, Hospital, Entrance H, Lower Level
Woodland Hills, CA 91367
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 818-719-4061

5601 De Soto Ave
Woodland Hills, CA 91367
Get directions

Emergency and urgent care

Hours

7 days
  • open 24 hours

Phone numbers

Advice
  • Monday through Friday, 8 a.m. to 5 p.m.
    Saturday and Sunday, Closed
  • 1-833-574-2273 (toll free)
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now
By urgent care

Hours

Walk-in hours, 7 days, including holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice
  • Monday through Friday, 8 a.m. to 5 p.m.
    Saturday and Sunday, Closed
  • 1-833-574-2273 (toll free)
After-hours advice
  • Monday through Friday, 8 a.m. to 5 p.m.
    Saturday and Sunday, Closed
  • 1-833-574-2273 (toll free)

Pharmacy services

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Hours

  • Monday through Friday, 9 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-407-7715 (toll free)
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Hours

7 days
  • open 24 hours

Phone numbers

Mail Order
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-391-2710 (toll free)

Departments and specialties

Adolescent Clinic, Advice Nurse, Allergy, Anesthesiology, Anticoagulation Pharmacist, Appointment Call Center (Primary Care), Audiology, Bone Density Screening, Breast Center/Mammography, Cardiology / EKG, Center for Reproductive Medicine, Center for Women's Health, Childrens Center for Attentional Problems, Continuing Care, Dermatology, Emergency Services, Endocrinology/Diabetes Center, Family Medicine, Gastroenterology (GI), Genetics, Geriatric Medicine Clinic, Geriatric Palliative Care, Head and Neck Surgery, Hypertension Clinic, Infectious Disease, Infusion Center, Internal Medicine - Medical Office Tower, Internal Medicine - Northside Medical Offices, Labor & Delivery and Mother & Baby Care Suites, Laboratory - Northside Medical Offices, Mohs Surgery, Nephrology, Neurology, Nuclear Medicine, Obstetrics/Gynecology (Ob-Gyn), Occupational Health Center, Occupational Therapy, Oncology/Hematology, Orthopedics/Podiatry, Pain Management - Pain Clinic, Pain Management - Pain Procedures, Pathology, Pediatrics, Peritoneal Dialysis, Pharmacy - Woodland Hills Northside, Pharmacy - Woodland Hills OP 24hr, Physical Medicine, Physical Therapy - Medical Office Tower, Physical Therapy - Northside Medical Offices, Plastic Surgery, Pulmonary Medicine/Respiratory Care, Radiology/Diagnostic Imaging, Radiology/Diagnostic Imaging - CT Scan, Radiology/Diagnostic Imaging - Fluoroscopy, Radiology/Diagnostic Imaging - MRI, Radiology/Diagnostic Imaging - Ultrasound, Reproductive Medicine, Rheumatology, Shot Clinic, Sleep Apnea, Social Services, Speech Therapy, Surgery (General), Surgi-Center, Travel Immunizations, Urgent Care, Urology, Vascular Surgery, Vision Essentials - Ophthalmology, Vision Essentials - Optical Center, Vision Essentials - Optometry, Wound Care Center

Services and amenities

Admitting, Business Services / Hospital Cashier, Center for Healthy Living, Employee Health, Farmers Market, Great Starts, Language Assistance, Medical Financial Assistance, Medical Library, Member Services, Outside Referrals, Patient Financial Services, Release of Information, Volunteer Services
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Departments and specialties

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Departments and specialties

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Departments and specialties

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Resources

Quality and Safety

To find a provider's office hours, search our facility directory.

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
 
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

 

This page was last updated on: 10/23/24