Emergency Medicine at Kaiser Permanente Westside Medical Center

Emergency
Our new emergency department serves everyone in the community.

Location

2875 NE Stucki Ave
Hillsboro, OR 97124

Hours

7 days a week
open 24 hours

Phone numbers

Information

Emergency Psychiatric Services
We know that a behavioral health crisis is a vulnerable time. Our emergency department staff is trained to give holistic care to patients in crisis.

During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.

The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefit to the patient. Trained staff will complete a behavioral health assessment, including:
  • A suicide risk assessment
  • Medical, psychological, and functional assessments

Patients will receive comprehensive discharge plans that:

  • Support medical, functional, and psychological needs agreed upon by both patient and staff
  • Coordinate with primary care providers
  • Include referrals to peer support resources
  • Address other relevant follow-up issues
  • Detail a safety plan specific to self-harm or suicide prevention

To support our patients' continued safety:

  • We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department
  • Contact will be attempted by a team member within 48 hours of release from the
    emergency department for patients with identified safety risks

Call us anytime:

  • Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)
  • We can help you access crisis intervention and guidance and connect many other resources

For emergency care:

  • If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital

Location

2875 NE Stucki Ave
Hillsboro, OR 97124

Hours

open 24 hours

Phone numbers

All other areas

Portland Area

To find:

  • a provider’s office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-813-2000 (toll free) or 711 (TTY for the hearing/speech impaired)
  • Oregon Medicaid members: For information about Ride to Care, call 503-416-3955, 855-321-4899 (toll free), 711 (TTY), or visit ridetocare.com

If you are looking for a gender affirming treatment provider and can’t find a provider close to you, please call our Member Services department at 1-800-813-2000 for help finding an in-network provider.

The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers and services may change. For the most up-to-date information, please contact Member Services at 1-800-813-2000. Information about practitioners is provided to us by the practitioners or is obtained as part of the credentialing process.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-877-221-8221, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other KFHP (Kaiser Foundation Health Plan) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Learn more about provider selection and tiered network criteria

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other KFHP products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Help in your language: Interpreter services, including ASL (American Sign Language), are available during business hours at no additional cost to members. Many of our doctors also speak more than one language. Call 1-800-324-8010 (toll free), or 1-800-813-2000 (toll free), or 711 (TTY).
Kaiser Permanente providers complete accredited cultural competency training.

Questions? Please call Membership Services from 8 a.m. to 6 p.m., 7 days a week (except major holidays).

For language interpretation services: 1-800-324-8010 (toll free).

For specific license information, including malpractice history and disciplinary actions, you can call the Oregon Medical Board at 971-673-2700 or the Washington State Department of Health at 360-236-4700.

Referrals to affiliated community physicians/providers in Oregon and Washington

Affiliated community physicians/providers are not part of the NWPMG (Northwest Permanente Medical Group). They are physicians/providers credentialed by Kaiser Foundation Health Plan of the Northwest and/or who have a contract with the NWPMG.

If your NWPMG physician decides that you require covered services not available internally from an NWPMG physician, he or she may refer you to an affiliated community physician/provider. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community physician/provider.

Referrals to affiliated community dentists in Oregon and Washington

Affiliated community dentists are not part of PDA (Permanente Dental Associates). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA.

If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.

If you would like to report an error in provider or facility information, call Member Services at 1-800-813-2000 or contact the web manager.