North Lancaster Medical Office

North Lancaster Medical Office
Medical Office Building
Kaiser Permanente facility
2400 Lancaster Drive NE
Salem, OR 97305
1-800-813-2000 (toll free)

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Advice Nurse

  • 1-800-813-2000 (toll free)

Information (Salem area)

  • 503-361-5400

Information (TTY)

  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)

Information (all other areas)

  • 1-800-813-2000 (toll free)
Available services
  • Urgent care services
  • Pharmacy services
Unavailable services
  • No emergency services
  • No after-hours services
Map ends

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards?)

Urgent Care: Monday through Friday, 1:00 p.m. to 10:00 p.m., weekends and holidays, 9:00 a.m. to 6:00 p.m. Urgent Care is available on a walk-in basis - no appointments are necessary. Please call the Advice Nurse at 1-800-813-2000 (toll free) if you have questions about where to get care.


Urgent care

Urgent Care
Weekday, weekend, and holiday hours:
  • Monday through Friday, 1:00 p.m. to 10:00 p.m.
  • Weekends and holidays, 9:00 a.m. to 6:00 p.m.
by urgent care

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

24-hour advice nurse
  • 1-800-813-2000 (toll free)
Hours of operation and appointments
  • 1-800-813-2000 (toll free)
Show less

Pharmacy services

Pharmacy
Join the millions of Kaiser Permanente members who save time and money by ordering new and refill prescriptions by mail on kp.org or via our mobile app.

Most members get a 3-month supply of medication for the price of 2. Orders normally arrive in 3-4 days and you can opt in to receive text or email shipping notifications.

Safe medication disposal: Ask the pharmacy if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

Holidays: 9 a.m. to 6 p.m.
  • Monday through Friday, 8 a.m. to 10 p.m.
  • Saturday and Sunday, 9 a.m. to 6 p.m.

Phone numbers

1. Mail Order Pharmacy
  • 1-800-548-9809 (toll free)
2. North Lancaster Pharmacy
  • Monday through Friday, 8 a.m. to 6 p.m.
    Saturday and Sunday, 9 a.m. to 6 p.m.
  • 1-866-280-1563 (toll free)
3. TTY
  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
4. Language Line
  • 1-866-636-6981 (toll free)
Show less

Departments and specialties

Addiction Medicine/Mental Health

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Appointments/First contact
  • 503-316-2300
Emergency Psychiatric Services (24 hours, Portland area)
  • 503-331-6425
Emergency Psychiatric Services (24 hours, outside Portland area)
  • 1-866-453-3932 (toll free)
Information
  • 503-588-5955
Messages recorder (non-urgent after-hours)
  • 503-588-5956
Allergy

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Advice
  • 503-763-5958
Appointments
  • 1-855-238-5631 (toll free)
Imaging Services
For results, contact your physician.

Departments:
  • X-ray
  • Mammography
  • Ultrasound

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Appointments
  • 503-370-4852
TTY
  • 711 (TTY for the hearing/speech impaired)
Laboratory
Call requesting practitioner for test results or check lab results online at kp.org .

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 10 p.m.
  • Saturday and Sunday, 9 a.m. to 6 p.m.

Phone numbers

  • 503-370-4909
Nurse Treatment Center

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.
Occupational Health

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Advice/appointments (Portland area)
  • 503-571-3366 (Portland area)
Advice/appointments (all other areas)
  • 1-888-414-3531 (toll free)
Pediatric Lactation Program

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Information
  • 503-763-1137
Pharmacy
Join the millions of Kaiser Permanente members who save time and money by ordering new and refill prescriptions by mail on kp.org or via our mobile app.

Most members get a 3-month supply of medication for the price of 2. Orders normally arrive in 3-4 days and you can opt in to receive text or email shipping notifications.

Safe medication disposal: Ask the pharmacy if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

Holidays: 9 a.m. to 6 p.m.
  • Monday through Friday, 8 a.m. to 10 p.m.
  • Saturday and Sunday, 9 a.m. to 6 p.m.

Phone numbers

1. Mail Order Pharmacy
  • 1-800-548-9809 (toll free)
2. North Lancaster Pharmacy
  • Monday through Friday, 8 a.m. to 6 p.m.
    Saturday and Sunday, 9 a.m. to 6 p.m.
  • 1-866-280-1563 (toll free)
3. TTY
  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
4. Language Line
  • 1-866-636-6981 (toll free)
Physiatry

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Appointments
  • 503-571-8007
Physical Therapy
The following phone numbers are for the Regional Appointment Center

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Oregon (Portland area)
  • 503-571-4910
Oregon (Salem area)
  • 503-763-3654
Return appointments
  • 503-588-6575
Washington
  • 360-619-4260
Primary Care

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Advice (24 hours a day, seven days a week)
  • 1-800-813-2000 (toll free) Medical advice, 7 days, 24 hours
  • 503-813-2000 Medical advice, 7days, 24 hours
Appointments (Monday through Friday, 7 a.m. to 6 p.m.)
  • 1-800-813-2000 (toll free)
  • 503-813-2000
TTY Appointments/Advice
  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Pulmanology

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Advice
  • 503-571-2727
New appointments
  • 503-571-3161
Urgent Care
Weekday, weekend, and holiday hours:
  • Monday through Friday, 1:00 p.m. to 10:00 p.m.
  • Weekends and holidays, 9:00 a.m. to 6:00 p.m.
by urgent care

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

24-hour advice nurse
  • 1-800-813-2000 (toll free)
Hours of operation and appointments
  • 1-800-813-2000 (toll free)
Vision Essentials by Kaiser Permanente
kp2020.orgExternal Link

Ophthalmology

Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m., Closed Federal Holidays

Optical Center
Hours: Monday through Friday, 8 a.m. to 6 p.m., Closed Federal Holidays

Optometry
Hours: Monday through Friday, 7 a.m. to 6 p.m., Closed Federal Holidays

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Phone numbers

Ophthalmology/Optometry - advice/appointments
  • 1-800-813-2000 (toll free)
Optical Center
  • 503-370-4851
Workers Compensation Claims

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

Phone numbers

Information
  • 1-888-238-1255 (toll free)
  • 503-721-3849
Show less

Services and amenities

Interpretation Services

Phone numbers

Information
  • 1-800-324-8010 (toll free)
  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Membership Services
Membership Services representative(s) available at this location.

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

All other areas
  • 1-800-813-2000 (toll free)
Information TTY
  • 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Language interpretation services
  • 1-800-324-8010 (toll free)
Portland area
  • 503-813-2000
New Member Only/Prescription Transfer
If you are a new member who needs to transfer prescriptions from a non Kaiser Permanente pharmacy to a Kaiser Permanente pharmacy, please contact our new member pharmacy services department. Please call as soon as possible to get this process started. Or complete and fax to our office the New Member Pharmacy Services form .

Location

2400 Lancaster Drive NE
Salem, OR 97305
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5:30 p.m.

Phone numbers

New member pharmacy services
  • 1-888-572-7231 (toll free)
New Members Only/Prescription Transfer
If you are a new member who needs to transfer prescriptions from a non-Kaiser Permanente pharmacy, please contact our new member pharmacy services department. Please call as soon as possible to get this process started. Or complete and fax to our office the New Member Pharmacy Services form .

Hours

  • Monday through Friday, 8 a.m. to 5:30 p.m.

Phone numbers

Information
  • 1-888-572-7231 (toll free)
Show less

To find:

  • a provider’s office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-813-2000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers and services may change. For the most up-to-date information, please contact Member Services at 1-800-813-2000. Information about practitioners is provided to us by the practitioners or is obtained as part of the credentialing process.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Learn more about provider selection criteria and tiered network criteria.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Help in your language: Interpreter services, including American Sign Language (ASL), are available during business hours at no additional cost to members. Many of our doctors also speak more than one language. Call 1-800-324-8010 (toll free), or 1-800-813-2000 (toll free), or 711 (TTY).

Questions? Please call Membership Services from 8 a.m. to 6 p.m., 7 days a week (except major holidays).

  • Portland: (503) 813-2000
  • All other areas: 1-800-813-2000 (toll free) or 711 (TTY). 

For language interpretation services: 1-800-324-8010 (toll free).

For specific license information, including malpractice history and disciplinary actions, you can call the Oregon Medical BoardExternal Link at (971) 673-2700 or the Washington State Department of HealthExternal Link at (360) 236-4700.

Referrals to affiliated community physicians/providers in Oregon and Washington

Affiliated community physicians/providers are not part of the Northwest Permanente Medical Group (NWPMG). They are physicians/providers credentialed by Kaiser Foundation Health Plan of the Northwest and/or who have a contract with the NWPMG.

If your NWPMG physician decides that you require covered services not available internally from an NWPMG physician, he or she may refer you to an affiliated community physician/provider. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community physician/provider.

Referrals to affiliated community dentists in Oregon and Washington

Affiliated community dentists are not part of Permanente Dental Associates (PDA). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA.

If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.

If you would like to report an error in provider or facility information, call Member Services at 1-800-813-2000 or contact the web manager.

This page was last updated on:

03/13/18