Kaiser Permanente Westside Medical Center
Resources
Related links
- Monday through Friday, 7 a.m. to 7:30 p.m.
- Saturday and Sunday, 9 a.m. to 6 p.m.
Hours above are building hours.
Department hours such as imaging, lab, pharmacy, and more may be different, please see list below for department specific information.
Appointments/Cancellations/Information
- 1-800-813-2000 (toll free)
Main Phone
- 971-310-1000
This location offers the following services. Note: The hours for each service may be different from the hours of the facility.
-
Emergency is available
-
Urgent Care is not available
-
After Hours Care is not available
-
Pharmacy is available
About this facility
This facility fulfills basic and medical equipment accessibility standards.
Whether you are having a baby, hospitalized for a medical condition, or need emergency care, Kaiser Permanente Westside Medical Center puts you and your health at the heart of everything we do. We offer many services and amenities available to you and your visitors:
- Emergency Care: open 24 hours, 7 days (open to everyone, even if you are not a Kaiser Permanente member)
- More than 120 private in-patient rooms
- Medical and surgical hospital care for adults
- Labor and Delivery services
- Center of Excellence for Hip and Knee Joint replacement program, certified by The Joint Commission
Support Person Policy available for additional information.
Driving directions
Westside Medical Center is located in Hillsboro, OR. Parking is free. We recommend using the driving directions below. Electronic map programs do not lead to the correct location at this time.
Traveling west on Highway 26
- Take exit 64 for 185th Avenue and turn left on 185th Avenue.
- Turn right on Evergreen Parkway.
- Pass Stucki Avenue and take the next left onto 194th Terrace.
- Enter the parking structure on the left side of 194th Terrace.
- After you park, look for the main entrance rotunda.
Traveling east on Highway 26
- Take exit 64 for 185th Avenue exit.Keep right at the fork, follow signs for Hillsboro/Beaverton and merge onto NW 185th Avenue.
- Turn right on Evergreen Parkway.
- Pass Stucki Avenue and take the next left onto 194th Terrace.
- Enter the parking structure on the left side of 194th Terrace.
- After you park, look for the main entrance rotunda.
Plans accepted at this facility
Emergency care
Hours
- open 24 hours
Phone numbers
Information
- 971-310-1000
During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.
The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefit to the patient. Trained staff will complete a behavioral health assessment, including:
- A suicide risk assessment
- Medical, psychological, and functional assessments
Patients will receive comprehensive discharge plans that:
- Support medical, functional, and psychological needs agreed upon by both patient and staff
- Coordinate with primary care providers
- Include referrals to peer support resources
- Address other relevant follow-up issues
- Detail a safety plan specific to self-harm or suicide prevention
To support our patients' continued safety:
- We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department
- Contact will be attempted by a team member within 48 hours of release from the
emergency department for patients with identified safety risks
Call us anytime:
- Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)
- We can help you access crisis intervention and guidance and connect many other resources
For emergency care:
- If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital
Hours
- open 24 hours
Phone numbers
All other areas
- 1-866-453-3932 (toll free)
Portland Area
- 503-331-6425
Pharmacy services
Most members get a 3-month supply of medication for the price of 2. Orders normally arrive in 3-4 days and you can opt in to receive text or email shipping notifications.
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .
Pharmacy Type: Retail
Hours
Holidays 9 a.m. to 6 p.m.
- Monday through Friday, 8 a.m. to 7 p.m.
- Saturday and Sunday, 9 a.m. to 6 p.m.
Phone numbers
1. Mail Order Pharmacy
- 1-800-548-9809 (toll free)
2. Westside Medical Center Outpatient Pharmacy
- 1-866-280-0511 (toll free)
3. TTY
- 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Departments and specialties
Phone numbers
Information
- 971-310-4800
Hours
- Monday through Friday, 7:30 a.m. to 4:45 p.m.
Phone numbers
Appointments
- 1-855-512-5983 (toll free)
- 503-331-3060
- Monday through Friday, 8:00 a.m. to 4:15 p.m
- Monday through Friday, 8:30 a.m. to 3:30 p.m.
Hours
- Monday through Friday, 8 a.m. to 4:30 p.m.
Hours
- open 24 hours
Phone numbers
Information
- 971-310-1000
During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.
The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefit to the patient. Trained staff will complete a behavioral health assessment, including:
- A suicide risk assessment
- Medical, psychological, and functional assessments
Patients will receive comprehensive discharge plans that:
- Support medical, functional, and psychological needs agreed upon by both patient and staff
- Coordinate with primary care providers
- Include referrals to peer support resources
- Address other relevant follow-up issues
- Detail a safety plan specific to self-harm or suicide prevention
To support our patients' continued safety:
- We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department
- Contact will be attempted by a team member within 48 hours of release from the
emergency department for patients with identified safety risks
Call us anytime:
- Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)
- We can help you access crisis intervention and guidance and connect many other resources
For emergency care:
- If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital
Hours
- open 24 hours
Phone numbers
All other areas
- 1-866-453-3932 (toll free)
Portland Area
- 503-331-6425
Phone numbers
Information
- 971-310-3240
Hours
- Monday through Friday, 7:30 a.m. to 5 p.m.
Phone numbers
Advice/Appointments/Information
- 503-331-6170
Hours
- Monday through Friday, 7:45 a.m. to 5:15 p.m.
Phone numbers
Appointments/Information
- 971-310-3935
Phone numbers
Information
- 503-331-6593
Specialty Imaging hours may vary.
By appointment only.
Departments:
- X-ray, Fluoroscopy
- CT Scan
- Mammography
- MRI
- Ultrasound
- Nuclear Medicine
Hours
- open 24 hours
Phone numbers
Appointments
- 1-888-810-7499 (toll free)
TTY
- 711 (TTY for the hearing/speech impaired)
Hours
- Monday through Friday, 7 a.m. to 6 p.m.
- Saturday, 9 a.m. to 1 p.m.
- Sunday, Closed
Phone numbers
Information
- 503-258-6900
Hours
- Monday through Friday, 8:30 a.m. to 5 p.m.
Phone numbers
Advice
- 503-786-1158
Appointments
- 1-855-238-5631 (toll free)
TTY
- 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Hours
- Monday through Friday, 7:40 a.m. to 4:40 p.m.
Phone numbers
Advice
- 503-571-7200
Appointments/Information
- 1-844-364-4807 (toll free)
Hours
- Monday through Friday, 7:30 a.m. to 5 p.m.
Hours
- Monday through Friday, 8:30 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Phone numbers
Appointments / Cancellations / Information / Messages
- 503-813-2000
Hours
- Monday through Friday, 7:30 a.m. to 5 p.m.
Phone numbers
Appointments/Information
- 971-310-3240
Hours
- Monday through Friday, 7:30 a.m. to 4:45 p.m.
Phone numbers
Advice
- 971-310-2840
Appointments
- 1-855-512-5983 (toll free)
- 503-331-3060
Phone numbers
Appointments
- 971-310-1000
Most members get a 3-month supply of medication for the price of 2. Orders normally arrive in 3-4 days and you can opt in to receive text or email shipping notifications.
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .
Pharmacy Type: Retail
Hours
Holidays 9 a.m. to 6 p.m.
- Monday through Friday, 8 a.m. to 7 p.m.
- Saturday and Sunday, 9 a.m. to 6 p.m.
Phone numbers
1. Mail Order Pharmacy
- 1-800-548-9809 (toll free)
2. Westside Medical Center Outpatient Pharmacy
- 1-866-280-0511 (toll free)
3. TTY
- 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Hours
- Monday through Friday, 8 a.m. to 4:30 p.m.
Phone numbers
Appointments/Information
- 971-310-3240
Hours
- Monday through Friday, 8:30 a.m. to 4:30 p.m.
Phone numbers
Appointments/Information
- 1-855-802-6577 (toll free)
- 503-571-5780
Hours
- Monday through Friday, 8 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Hours
- Monday through Friday, 8:30 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Hours
- Monday through Friday, 7:30 a.m. to 5 p.m.
Phone numbers
Appointments
- 971-310-4385
Hours
- Monday through Friday, 8 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Services and amenities
Phone numbers
Information
- 1-800-324-8010 (toll free)
Hours
- Monday, 8 a.m. to 5:30 p.m.
- Tuesday through Friday, 9 a.m. to 5 p.m.
Phone numbers
New member pharmacy services
- 1-888-572-7231 (toll free)
Order by phone directly from your room between 7:00 a.m. and 7:00 p.m. Meals are typically delivered within 20 to 40 minutes. Your family and visitors may enjoy similarly delicious food and beverages in our hospital cafeteria.
- Jump-start a dead battery in a vehicle
- Report lost or found items
- Report crimes or suspicious behavior
- Get transportation between buildings on the Kaiser Permanente Sunnyside Medical Center campus
You can reach Security Services 24 hours a day at 503-571-4444
volunteerKWMC@kp.org
Phone numbers
Information
- 971-310-3135
To find:
- a provider’s office hours, search our facility directory
- providers in your plan or accepting new patients, call 1-800-813-2000 (toll free) or 711 (TTY for the hearing/speech impaired)
- Oregon Medicaid members: For information about Ride to Care, call 503-416-3955, 855-321-4899 (toll free), 711 (TTY), or visit ridetocare.com
If you are looking for a gender affirming treatment provider and can’t find a provider close to you, please call our Member Services department at 1-800-813-2000 for help finding an in-network provider.
The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers and services may change. For the most up-to-date information, please contact Member Services at 1-800-813-2000. Information about practitioners is provided to us by the practitioners or is obtained as part of the credentialing process.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-877-221-8221, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other KFHP (Kaiser Foundation Health Plan) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
Learn more about provider selection and tiered network criteria
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other KFHP products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.
Help in your language: Interpreter services, including ASL (American Sign Language), are available during business hours at no additional cost to members. Many of our doctors also speak more than one language. Call 1-800-324-8010 (toll free), or 1-800-813-2000 (toll free), or 711 (TTY).
Kaiser Permanente providers complete accredited cultural competency training.
Questions? Please call Membership Services from 8 a.m. to 6 p.m., 7 days a week (except major holidays).
- Portland: 503-813-2000
- All other areas: 1-800-813-2000 (toll free) or 711 (TTY)
For language interpretation services: 1-800-324-8010 (toll free).
For specific license information, including malpractice history and disciplinary actions, you can call the Oregon Medical Board at 971-673-2700 or the Washington State Department of Health at 360-236-4700.
Referrals to affiliated community physicians/providers in Oregon and Washington
Affiliated community physicians/providers are not part of the NWPMG (Northwest Permanente Medical Group). They are physicians/providers credentialed by Kaiser Foundation Health Plan of the Northwest and/or who have a contract with the NWPMG.
If your NWPMG physician decides that you require covered services not available internally from an NWPMG physician, he or she may refer you to an affiliated community physician/provider. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community physician/provider.
Referrals to affiliated community dentists in Oregon and Washington
Affiliated community dentists are not part of PDA (Permanente Dental Associates). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA.
If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.
If you would like to report an error in provider or facility information, call Member Services at 1-800-813-2000 or contact the web manager.
Traveling west on Highway 26
- Take exit 64 for 185th Avenue and turn left on 185th Avenue
- Turn right on Evergreen Parkway
- Pass Stucki Avenue and take the next left onto 194th Terrace
- Enter the parking structure on the left side of 194th Terrace
- After you park, look for the main entrance rotunda
- Take exit 64 for 185th Avenue exit
- Keep right at the fork, follow signs for Hillsboro/Beaverton and merge onto NW 185th Avenue
- Turn right on Evergreen Parkway
- Pass Stucki Avenue and take the next left onto 194th Terrace
- Enter the parking structure on the left side of 194th Terrace
- After you park, look for the main entrance rotunda
This page was last updated on: 11/16/23