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Kaiser Permanente Sunnyside Medical Center
About this facility
Accessibility: P, EB, IB, R, E, TThis facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards?)
Plans accepted at this facility
- Classic
- Classic Complete
- Classic + Dental Choice
- Added Choice (Washington Employer)
- Added Choice + Dental Choice
- PPO Plus (Washington Employer)
- PPO Plus + Dental Choice
- Oregon Added Choice (Oregon Employer)
- Oregon PPO Plus (Oregon Employer)
- Senior Advantage
- Medicaid
Departments and specialties
See all departments and specialtiesServices and amenities
Phone numbers
Information
- 1-800-324-8010 (toll free)
Phone numbers
Information
- 503-286-6816
To request counseling:
Please call Membership Services, 8:00 a.m. to 6:00 p.m., Monday through Friday
Phone numbers
All areas
- 1-800-813-2000 (toll free)
Language interpretation services
- 1-800-324-8010 (toll free)
TTY
- 711 (TTY for the hearing/speech impaired)
Hours
- Monday, 8 a.m. to 5:30 p.m.
- Tuesday through Friday, 9 a.m. to 5 p.m.
Phone numbers
New member pharmacy services
- 1-888-572-7231 (toll free)
Order by phone directly from your room between 7:00 a.m. and 7:00 p.m. Meals are typically delivered within 20 to 40 minutes. Your family and visitors may enjoy similarly delicious food and beverages in our hospital cafeteria.
- Jump-start a dead battery in a vehicle
- Report lost or found items
- Report crimes or suspicious behavior
- Get transportation between buildings on the Kaiser Permanente Sunnyside Medical Center campus
You can reach Security Services 24 hours a day at 503-571-4444
Hours
- Monday through Friday, 7 a.m. to 4:30 p.m.
Phone numbers
Information
- 503-652-2880
Clackamas, OR 97015
Emergency care
24 hours
Children and adults
Phone numbers
Information
- 503-652-2880
Information TTY
- 1-800-735-2900 (toll-free TTY for the hearing/speech impaired)
Vancouver area
- 360-256-0556
During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.
The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefits to the patient. Trained staff will complete a behavioral health assessment, including:
- A suicide risk assessment
- Medical, psychological, and functional assessments
Patients will receive comprehensive discharge plans that:
- Support medical, functional, and psychosocial needs agreed upon by both patient and staff
- Coordinate with primary care providers
- Include referrals to peer support resources
- Address other relevant follow-up issues
- Detail a safety plan specific to self-harm or suicide prevention
To support our patient's continued safety:
- We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department
- Contact will be attempted by a team member within 48 hours of release from the emergency department for patients with identified safety risks
Call us anytime:
- Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)
- We can help you access crisis intervention and guidance and connect many other resources
For emergency care:
- If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital
Hours
Phone numbers
All other areas
- 1-866-453-3932 (toll free)
Portland area
- 503-331-6425
Pharmacy services
Hours
- Monday through Friday, 8 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Phone numbers
Pharmacy Mail Order
- 1-800-548-9809 (toll free)
Departments and specialties
Anesthesiology, Electroencephalogram (EEG), Emergency Care, Emergency Psychiatric Service, Imaging Services, Neonatal Intensive Care Unit (NICU), Neurology, Obstetrics/Gynecology (Ob-Gyn), Palliative Care/ Hospice, Pharmacy, Pulmonary Function Laboratory, Social ServicesServices and amenities
Chaplain, Gift shop, Interpretation Services, Labor/Delivery Tour, Medical Financial Assistance, New Members Only/Prescription Transfer, Patient meals, Prayer/meditation room, Security, Smoke-free, Valet ServicesResources
Related links
To find:
- a provider’s office hours, search our facility directory
- providers in your plan or accepting new patients, call 1-800-813-2000 (toll free) or 711 (TTY for the hearing/speech impaired)
- Oregon Medicaid members: For information about Ride to Care, call 503-416-3955, 855-321-4899 (toll free), 711 (TTY), or visit ridetocare.com
If you are looking for a gender affirming treatment provider and can’t find a provider close to you, please call our Member Services department at 1-800-813-2000 for help finding an in-network provider.
The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers and services may change. For the most up-to-date information, please contact Member Services at 1-800-813-2000. Information about practitioners is provided to us by the practitioners or is obtained as part of the credentialing process.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-877-221-8221, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other KFHP (Kaiser Foundation Health Plan) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
Learn more about provider selection and tiered network criteria
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other KFHP products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.
Help in your language: Interpreter services, including ASL (American Sign Language), are available during business hours at no additional cost to members. Many of our doctors also speak more than one language. Call 1-800-324-8010 (toll free), or 1-800-813-2000 (toll free), or 711 (TTY).
Kaiser Permanente providers complete accredited cultural competency training.
Questions? Please call Membership Services from 8 a.m. to 6 p.m., 7 days a week (except major holidays).
- Portland: 503-813-2000
- All other areas: 1-800-813-2000 (toll free) or 711 (TTY)
For language interpretation services: 1-800-324-8010 (toll free).
For specific license information, including malpractice history and disciplinary actions, you can call the Oregon Medical Board at 971-673-2700 or the Washington State Department of Health at 360-236-4700.
Referrals to affiliated community physicians/providers in Oregon and Washington
Affiliated community physicians/providers are not part of the NWPMG (Northwest Permanente Medical Group). They are physicians/providers credentialed by Kaiser Foundation Health Plan of the Northwest and/or who have a contract with the NWPMG.
If your NWPMG physician decides that you require covered services not available internally from an NWPMG physician, he or she may refer you to an affiliated community physician/provider. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community physician/provider.
Referrals to affiliated community dentists in Oregon and Washington
Affiliated community dentists are not part of PDA (Permanente Dental Associates). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA.
If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.
If you would like to report an error in provider or facility information, call Member Services at 1-800-813-2000 or contact the web manager.
This page was last updated on: 07/30/24