Update on heat in the Greater Portland/Vancouver metro area and Willamette Valley/Oregon & Southwest Washington

Kaiser Permanente is closely monitoring the extreme heat in our communities as we are deeply concerned about the safety of our patients, members, and staff.

For heat-related resources like cooling centers and transportation, call 211. Or visit 211info.org.

Additionally, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 1-800-813-2000 (TTY 711).

We will continue to evaluate the situation and provide updated information as it becomes available.

Reminder: Safeguard your health

It's important to take precautions to stay healthy if you or your family are in an area being impacted by the current heat. We recommend that you:

  • Take heat waves seriously as they increase the potential for dehydration, heat stroke, and heart attacks.
  • Everyone is at risk, but some people are at higher risk. Children, older adults, and those with existing health conditions are at a higher risk of severe illness due to extreme heat.
  • Simple precautions can greatly reduce the risk of mild-moderate illness and serious medical emergencies.
  • Take heat warnings seriously and protect yourself during extreme heat events by drinking plenty of water, finding a cooler place to go, wearing loose and light colors outside, limiting your time outdoors and avoiding sun at peak hours.
  • If you would like medical advice you may reach our Appointment and Advice Call Center at 1-800-813-2000 (TTY 711). If you think you have a medical emergency, call 911 for assistance.

Getting your prescriptions if you're affected

If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your nonurgent prescriptions mailed to you, you can order them online at kp.org/pharmacy or call the number on your prescription bottle. Please note, it may take 3-4 days to deliver your prescriptions via mail.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Services Contact Center.

Member Services Contact Center

If you have questions about the information provided here, please call our Member Services Contact Center, open 24 hours a day, 7 days a week (closed holidays).

1-800-813-2000; 711 for TTY.

When calling, be sure to let our Member Services representative know you’ve been affected by the extreme heat.