San Rafael Medical Center

San Rafael Medical Center

Hospital
Kaiser Permanente facility
99 Montecillo Rd
San Rafael, CA 94903

Hours

Emergency services
  • 7 days, 24 hours
Office:

Monday through Friday, 8:30 a.m. to 5 p.m.

Phone Numbers

Appointments

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Operator/information

Service at a glance

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is available
  • Urgent Care is not available
  • After Hours Care is not available
  • Pharmacy is available

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards?)

kp.org/sanrafael

National Provider Identifier (NPI)
1194895227

California License Number

110000357

California License Name
Kaiser Foundation Hospital - San Rafael

San Rafael Hospital IP Pharmacy - 99 Montecillo Road, 1st Floor
Pharmacy license: HSP 39139
Pharmacy NPI: 1205984002

San Rafael Medical Center (Oncology) Pharmacy - 820 Las Gallinas, 1st Floor, RM #200
Pharmacy license: PHY 55724
Pharmacy NPI: 1861919540

San Rafael Pharmacy-1 OP Pharmacy - 99 Montecillo Road, 3rd Floor
Pharmacy license: PHY 18749
Pharmacy NPI: 1932266293

Plans accepted at this facility

  • Exclusive Provider Organization (EPO)
  • HMO
  • Medi-Cal Managed Care
  • Point-of-Service Plan (POS)
  • Senior Advantage

Departments and specialties

See all departments and specialties

Services and amenities

Location

3900 Lakeville Hwy
Petaluma, CA 94954
Get directions

Phone numbers

Financial Advisors
  • 415-444-2409
Information/Billing Office
  • 415-444-2100

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 7 a.m. to 6 p.m.
  • Saturday, 8 a.m. to 1 p.m.

Phone numbers

Advice/appointments - Adult Medicine, Ob/Gyn, Pediatrics
  • 415-833-2239
Information
  • 1-877-393-2332 (toll free)

Phone numbers

Patient Finanical Services
  • 1-800-201-2123 (toll free)

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 8:30 a.m. to 5 p.m.
  • 1-877-317-6230 (toll free) 7 days
Across from Pharmacy

Location

99 Montecillo Rd, Medical Office One, 3rd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Information
  • 415-444-2173

Location

99 Montecillo Rd, Medical Office One, 1st floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-444-2058

On-site interpreter services in most languages are available. Request an interpreter when you make an appointment. Please inquire with the medical staff when need of an interpreter.

We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters.

Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.

Learn more about interpreter services .

Learn more about translation process .

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions
Select or change a personal physician or get information about practitioners and services. Online at kp.org/mydoctor

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6545
Phone hours: 7 days, 24 hours, closed holidays

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • open 24 hours
  • 1-800-464-4000 (toll free)
Spanish
  • 1-800-788-0616 (toll free)
TTY
  • 711 (TTY for the hearing/speech impaired)
Please go to Member Services Contact Center listing for phone services.

Location

100 Smith Ranch Rd, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

3rd Thursday of each month closed at 3 p.m.

  • Monday through Friday, 9 a.m. to 4:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Chinese
  • 1-800-757-7585
English
  • 1-800-464-4000 (toll free)
Spanish
  • 1-800-788-0616 (toll free)
TTY
  • 1-800-777-1370 (toll free)

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 3 p.m.

Phone numbers

Information
  • 415-444-4286

Medical Secretaries

Location

100 Smith Ranch Rd, 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6317

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 415-444-2638

Email: monica.x1.perez@kp.org

Schedule may change due to appointment needs.

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6745

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)

Location

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Phone numbers

Hospital information desk
  • 415-444-2054
Medical Office One information desk
  • 415-444-2792
Medical Office Two information desk
  • 415-444-2603

99 Montecillo Rd
San Rafael, CA 94903
Get directions

Emergency care

7 days, 24 hours

Phone numbers

Information
  • 415-444-2400
TTY for the hearing/speech impaired
  • 711 (toll-free TTY for the hearing/speech impaired)

Pharmacy services

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Hours

Monday through Sunday, including holidays

  • 9 a.m. to 6 p.m.

Phone numbers

Information/Refill
  • 415-444-2980
Mail Order Phone
  • 1-888-218-6245 (toll free)

Departments and specialties

Admitting, Advice Nurse, Anticoagulation services, Asthma Care Management, Cardiac Catherization Lab, Cardiac Rehabilitation Care Management, Cardiology, Care Management, Chronic Pain Care Management, Congestive Heart Failure Care Management, Dermatology, Dermatology - Cosmetic Services, Diabetes/Cardiovascular Risk Management, Emergency Services, Emergency care, Gastroenterology (GI), General Surgery, HIV Services, Head and Neck Surgery, Hepatitis C Services, Home Health Care, Infectious Diseases, Insulin Pump Program, Interventional Radiology, Laboratory, Mohs/Dermatology Services, Neurology, Nutrition, Occupational Health Center, Orthopedic Medicine, Orthopedic Surgery, Perioperative Medicine, Pharmacy 1, Plastic and Reconstructive Surgery, Podiatry, Pulmonology, Radiology/Diagnostic Imaging, Radiology/Diagnostic Imaging - CT Scan, Radiology/Diagnostic Imaging - MRI, Radiology/Diagnostic Imaging - Mammography, Radiology/Diagnostic Imaging - Nuclear Medicine, Radiology/Diagnostic Imaging - Ultrasound, Urology, Vascular Surgery, Wound Care

Services and amenities

Chinese Interpreter Call Center, Health Education, Health Sciences Library, Language Assistance, Member Outreach (Personal Physician Selection), Preoperative Nurse Educator, Social Services/Discharge Planning, Volunteers
100 Smith Ranch Rd
San Rafael, CA 94903
Get directions

Services and amenities

Member Services Office, Release of Medical Information
111 Smith Ranch Rd
San Rafael, CA 94903
Get directions
3900 Lakeville Hwy
Petaluma, CA 94954
Get directions

Services and amenities

Business Office

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Resources

Quality and Safety

To find a provider's office hours, search our facility directory.

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

From Highway 101

Take the Freitas Parkway exit and go west. Turn left onto Las Gallinas Avenue. Turn right onto Nova Albion Way, then right onto Montecillo Road.

This page was last updated on: 07/29/24