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San Jose Medical Center
About this facility
Effective October 21, 2024, complimentary valet service is available to our members between the hours of 9 a.m. to 4:30 p.m., Monday through Friday. There will be two valet stands; one located outside of the hospital lobby and another between Buildings 1 and 2. No tips are accepted.
Hospital and Medical Offices
Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards?)
These accessibility standards also apply to the following buildings: 276 International Circle, 260 International Circle, 270 International Circle, 274 International Circle, 275 Hospital Parkway and 280 Hospital Parkway
National Provider Identifier (NPI)
1063582989
California License Number
California License Name
Kaiser Foundation Hospital - San Jose
San Jose Building 1 Pharmacy - 276 International Circle, Floor 1
Pharmacy license: PHY 41558
Pharmacy NPI: 1285782888
San Jose Building 3 Pharmacy - 270 International Circle
Pharmacy license: PHY 43605
Pharmacy NPI: 1285781591
San Jose Building 4 Pharmacy - 260 International Circle
Pharmacy license: PHY 22954
Pharmacy NPI: 1871641696
San Jose Discharge OP Pharmacy - 250 Hospital Parkway
Pharmacy license: PHY 48291
Pharmacy NPI: 1912054248
San Jose Inpatient Pharmacy - 250 Hospital Parkway, Suite 208
Pharmacy license: HSP 19317
Pharmacy NPI: 1578620837
San Jose Oncology Pharmacy - 270 International Circle, Floor 1
Pharmacy license: PHY 49252
Pharmacy NPI: 1467689653
Plans accepted at this facility
- Exclusive Provider Organization (EPO)
- HMO
- Medi-Cal Managed Care
- Point-of-Service Plan (POS)
- Senior Advantage
Departments and specialties
See all departments and specialtiesServices and amenities
Phone numbers
Information
- 1-800-464-4000
Hours
- Monday through Thursday, 10:30 a.m. to 6:30 p.m.
Phone numbers
Information
- Monday through Friday, 8:30 a.m. to 5:30 p.m.
- 408-363-4843
Hours
Phone numbers
Information
- 1-800-201-2123 (toll free)
Kaiser Permanente has many Cosmetic Services locations throughout Northern California. Whether services are offered at one of our hospitals, a free-standing clinic, or an ambulatory surgery center, you can count on the same high quality and safety standards you’ve come to trust at all Kaiser Permanente facilities.
Because our various locations specialize in different medical areas, not all services are offered at all locations.
To locate the Kaiser Permanente Cosmetic Services provider in Northern California nearest you.
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Phone numbers
- 408-851-8200
Hours
Phone numbers
Ambulance billing
- 1-888-505-0468 (toll free)
Disability claims
- 408-284-5200
Member Outreach
- 408-972-7321
Outside referrals
- 408-972-7184
Skilled Nursing Facility billing
- 1-800-390-3510 (toll free)
Skilled Nursing Facility fax
- 925-979-7677
Hospital Building, Labor and Deliver, 5th Floor (Vital Statistics/Birth certificates)
Hours
- 7 a.m. to 3:30 p.m.
Phone numbers
Inpatient medical records
- 408-284-5200
Vital Statistics/Birth certificates (5th floor)
- 408-972-7720
Suite 230
Hours
- Monday through Friday, 8:30 a.m. to 5 p.m.
Phone numbers
Information
- Monday through Friday, 8:30 a.m. to 5 p.m.
- 408-972-7243
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
Phone numbers
Information
- 408-972-3340
Welcome to the San Jose Medical Center Hospital
At Kaiser Permanente San Jose Medical Center, we believe visitors are important to a patient’s recovery. This section will answer any questions you may have when visiting a patient.
To Call a Patient:
Please contact the hospital operator at 408-972-3000 to reach a patient by telephone. When entering the facility, please be aware of the posted Quiet Times and avoid using your cell phones as they may disturb other patients or visitors.
Hours
General Visiting Hours
7 days
- 8 a.m. to 8 p.m.
Phone numbers
Admitting Department
- 408-972-7200
Birth Certificates
- 408-972-7720
Information Desk
- 408-972-7231
Member Outreach
- 408-972-7321
Operator
- 408-972-3000
Pharmacy
- 408-972-7245
Radiology
- 408-972-7100
Release of Medical Information
- 408-284-5200
Social Services
- 408-972-6148
Spiritual Care Service
- 408-972-7430
Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.
Learn more about interpreter services .
Learn more about translation process .
Welcome to Life Care Planning
It is important to choose someone to represent your health care wishes if you are unable to communicate them yourself.
Click here to learn more Life Care Planning Kaiser Permanente
One way to document your wishes is by completing an Advance Health Care Directive (AHCD).
Consider attending a Life Care Planning Online Class by contacting our Health Education at 408-972-3340.
We do offer free notary services for completion of your AHCD. Schedule an appointment by calling our Life Care Planning Department at (408) 361-5781.
- Upload your advance directive through kp.org
- Email it to SANJOSE-LIFECAREPLANNING@kp.org
- Fax it to 1-855-416-9033
- Mail a copy to Life Care Planning Department 6620 Via Del Oro 2nd floor, San Jose CA 95115
- Submit a copy at your doctor’s medical station.
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
- Saturday and Sunday, Closed
Phone numbers
Main Line
- 408-361-5781
Welcome to the Kaiser Permanente Medical Weight Management Program in San Jose. To learn more about the program please contact us, or join one of our complimentary online orientation sessions.
Hours
- Monday, Wednesday, Friday through Sunday, Closed
- Tuesday and Thursday, 2 p.m. to 6 p.m.
Phone numbers
- 408-284-5258
Online at kp.org/mydoctor or kp.org/sanjose
Phone numbers
Information
- Monday through Friday, 9 a.m. to 5 p.m.
- 1-877-327-3663 (toll free)
- 408-972-7321
Please contact the Member Services Contact Center for assistance at 1-800-464-4000 or for in person services, the nearest Member Services office is at 710 Lawrence Expressway, Dept. 162, Santa Clara, CA 95051
The Member Services Department provides information on benefits and Health Plan coverage. We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente.
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
We also would love to hear about things that we have done well. If you were provided with outstanding service from an individual or a department, please let us know. Please email us.
Contact Member Services
Online
Visit kp.org
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
Phone numbers
Chinese
- 1-800-757-7585
English
- 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
- 1-800-777-1370 (toll free)
Spanish
- 1-800-788-0616 (toll free)
Hours
- Monday through Friday, 1:30 to 4 p.m.
Phone numbers
Information
- 408-972-3340
Hours
- Monday through Friday, 9 a.m. to noon and 1 p.m. to 5 p.m.
Phone numbers
Information
- 408-361-2190
Attn: Kaiser Permanente - San Jose
Release of Medical Information Department
250 Hospital Parkway
San Jose, CA 95119
Release of Medical Information-Services available electronically or by phone.
Assists with requests for copies of medical records and completion of forms.
E-mail: SJO-ROI@kp.org
Hours
- Monday through Friday, 8:30 a.m. to 5 p.m.
Phone numbers
Information
- 408-284-5200
Vehicle assistance, including jump starts and unlocks, and lost and found services for members.
Phone numbers
Information (24 hours)
- 408-972-7105
Hours
- Monday through Friday, 9 a.m. to 5 p.m.
Phone numbers
Information
- 408-362-3817
Hours
Phone numbers
Advice/Appointments
- 1-800-855-7300 (toll-free TTY for the hearing/speech impaired)
Hours
- Monday through Friday, 9 a.m. to 4 p.m.
Phone numbers
Information
- 408-362-4740
Lobby information desk and information to become a volunteer
Phone numbers
Information desk/hospital lobby
- 408-972-7231
To become a volunteer
- 408-972-7230
Volunteer Office
- 408-972-7230
San Jose, CA 95119
Emergency and urgent care
The Emergency Department at Kaiser Permanente San Jose is a 25 bed, level one, basic emergency department providing care to a variety of patients with minor to acute injuries and medical illnesses.
All patients upon arrival will receive a medical screening exam and disposition to appropriate care. We strive to provide quality and timely care to all our patients.
Some of the features and technology of the Kaiser Permanente San Jose Medical Center Emergency Department:
- More private patient treatment rooms than the traditional curtain-separated rooms in most emergency facilities.
- Computer monitors in each room to allow physicians and nurses faster access to medical information, such as lab test
- Private triage rooms for patients and family members.
- Continuous cardiac and vitals monitoring in all treatment rooms.
- A negative pressure room with an “anteroom” to prevent the spread of contagious disease.
- A pneumatic tube system that speeds up the transportation of lab specimens.
- An environmentally safe system that flushes waste away and biodegradable bedpans.
- A designated security station with security monitors, cameras and card reader access to the main emergency department.
Hours
- open 24 hours
Phone numbers
Advice (24 hours)
- 408-362-4740
Information
- 408-972-3323 (TTY for the hearing/speech impaired)
- 408-972-7000
Pharmacy services
Phone numbers
Information/Refill
- 408-972-6921
Mail Order Phone
- 1-888-218-6245 (toll free)
Departments and specialties
Admitting, Advice Nurse, Anesthesiology, Cardiac Catherization Lab, Emergency, Emergency care, Emergency care, Hospital Medicine, Interventional Pain Procedures, Interventional Radiology, Interventional Services, Nuclear Medicine, Pathology, Pharmacy - Discharge, Physical Therapy - Inpatient, Radiology/Diagnostic Imaging - Fluoroscopy, Radiology/Diagnostic Imaging - Ultrasound, Rehabilitation Services - Inpatient Therapy, Vital Statistics/Birth CertificatesServices and amenities
Ambulance Billing, Coordination of Benefits, Customer Services, Health Information Management, Hospital Information, Language Assistance, Member Outreach/Personal Physician Selection, Security, TTY, Travel Services, Volunteer ServicesSan Jose, CA 95119
Pharmacy services
Members can refill online or by using our mail order services at kp.org/rxrefill .
Pharmacy Type : Retail
Hours
- Monday through Friday, 8:45 a.m. to 6 p.m.
- Saturday and Sunday, Closed
Phone numbers
Information/Refill
- 408-972-6911
Mail Order Phone
- 1-888-218-6245 (toll free)
Departments and specialties
Dermatology, Injections - Children, Injections - Travel Shots, Laboratory - Building 1, Mohs Surgery, Obstetrics/Gynecology (Ob-Gyn), Pediatrics, Pediatrics After-hours Clinic, Pharmacy - Building 1, Radiology/Diagnostic Imaging - Bone Density, Radiology/Diagnostic Imaging - Mammography, Teen ClinicSan Jose, CA 95119
Pharmacy services
Pharmacy Type: Retail
Hours
- Monday through Friday, 9 a.m. to 5:30 p.m.
- Saturday and Sunday, Closed
Phone numbers
Information/Refill
- 408-972-7753
Mail Order Phone
- 1-888-218-6245 (toll free)
Departments and specialties
Allergy, Allergy Injection, Cardiology, EKG - Electrocardiography, EKG/ECHO/Treadmill, Gastroenterology (GI), HIV Education/Information, Infectious Disease, Infusion Center, Nephrology, Oncology, Outpatient Sleep Program, Palliative Care - AICCP, Pharmacy - Building 3, Physical Therapy - Outpatient, Podiatry, Pulmonary, Rehabilitation Services - Outpatient, RheumatologySan Jose, CA 95119
Emergency and urgent care
Urgent Care is an appointment based service for KP members who need assistance with acute minor injuries, minor medical problems, and minor procedures. We can help you determine what type of care is most appropriate for your condition/symptom or help you schedule a same-day or next-day appointment in most cases, if appropriate.
If you have an urgent care need, call 1-866-454-8855 to get advice or schedule an appointment. Advice nurses are available 24 hours a day, 7 days a week, including holidays.
Get to know your doctors and browse recommended information and helpful online tools on
Phone numbers
Advice/Appointments/Cancellations/Information
- 1-866-454-8855 (toll free)
Pharmacy services
Pharmacy Type: Retail
Hours
- Monday through Friday, 8:30 a.m. to 7:30 p.m.
- Saturday and Sunday, 9 a.m. to 6 p.m.
Phone numbers
Information/Refill
- 408-972-6335
Mail Order Phone
- 1-888-218-6245 (toll free)
Departments and specialties
Adult and Family Medicine / Young Adult Clinic, Injections - Adult, Laboratory - Building 4, Nutrition Services, Orthopedics/Sports Medicine, Pharmacy - Building 4, Radiology - Outpatient, Urgent Care, Young Adult ClinicServices and amenities
Healthy Living Center, Medical Weight ManagementSan Jose, CA 95119
Departments and specialties
Inpatient Medical RecordsSan Jose, CA 95119
Departments and specialties
Addiction Medicine and Recovery Services, Ambulatory Treatment Center, Attended Sleep Lab, Chronic Conditions Management, Chronic Pain Management Program, Diabetes Type 1, EEG - Electroencephalography, EMG - Electromyography, Endocrinology, Industrial Injury Physical Therapy, Memory Clinic/Senior Health Clinic, Neurology, Occupational Health Center, Palliative Care - Inpatient, Perioperative Medicine, Physical Medicine, Rehabilitation and Spine Clinic, Radiology/Diagnostic Imaging - CT Scan, Radiology/Diagnostic Imaging - MRI, Resource Management, Social Services, Special Needs Program, Spine Clinic (Regional), Spine SurgeryServices and amenities
Health Sciences Library, Member Services, Patient Financial Services, Spiritual CareSan Jose, CA 95119
Departments and specialties
Hearing Aid CenterSan Jose, CA 95119
Departments and specialties
Heart Failure Transitional Care, Hospice, Outpatient Palliative CareSan Jose, CA 95119
Departments and specialties
Audiology, Head and Neck Surgery, Laboratory - Building B, Plastic Surgery, Speech Therapy, Surgery, Urology, Vascular SurgeryCampbell, CA 95008
Services and amenities
Cosmetic ServicesSan Jose, CA 95123
Departments and specialties
Diabetic Retinal Screening, Genetics, Psychiatry - Adult, Vision Essentials - Ophthalmology, Vision Essentials - Optical Center, Vision Essentials - OptometryServices and amenities
Behavioral Health Education, Mind/Body Health CenterSan Jose, CA 95119
Departments and specialties
CarePlus/Complex Chronic Conditions, Complementary and Alternative Medicine (CAM), Geriatrics/Senior Health Clinic, Psychiatry - Autism/Spectrum Disorder Center, Psychiatry - Child and AdolescentServices and amenities
Life Care PlanningResources
Related links
To find a provider's office hours, search our facility directory.
The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.
We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services.
If you would like to report an error in provider or facility information, please contact us.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).
Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.
Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.
This page was last updated on: 10/24/24