Mountain View Medical Offices
About this facility
This facility fulfills basic and medical equipment accessibility standards.
These accessibility standards also apply to the following building:
565 Castro Street (Specialty Clinic)
This facility fulfills basic and medical equipment accessibility standards
Accessibility: P, EB, IB, R, E, T
All clinical services are provided by appointment only at this time. This change allows us to comply with COVID19 occupancy and social distancing regulations.
Mountain View OP Pharmacy - 555 Castro St, Floor 1
Pharmacy license: PHY37056
Pharmacy NPI: 1871640193
Plans accepted at this facility
- Exclusive Provider Organization (EPO)
- HMO
- Medi-Cal Managed Care
- Point-of-Service Plan (POS)
- Senior Advantage
Departments and specialties
See all departments and specialtiesServices and amenities
The Health Education department offers a wide variety of health education services for patients in all stages of life. These services are evidence-based, clinically effective, and support lifestyle and health behavior change.
Services available in Health Education:
- Individual support and coaching on specific parenting topics, health conditions and lifestyle changes
- Group class on specific health conditions and lifestyle changes
- Consultation to help determine the best service/resource for the patient’s unique needs and goals
- Appointment information and booking
- Class information and booking
- Assistance with learning about and utilizing KP online resources for education and support
- Medical Weight Management program information; kphealthyweight.com/ or call 925-295-7795
- Lifestyle Medicine program information
- Assistance with completing and submitting an Advanced Health Care Directive
- Assistance with Kp.org activation and navigating My Doctor Online
Our Website:
- Visit our Health Education website for more resources and information
Hours
- Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
Phone numbers
Information
- 650-903-2636
Whether you need assistance registering at kp.org, choosing a personal physician, or transferring medical records and prescriptions, member outreach is here for you.
New Members
- Get started as a new member
- Great care and services are waiting for you
- Spanish brochure
- Chinese brochure
Phone numbers
Information
- 1-888-466-1800
Benefits and Health Plan information, forms and brochures
Phone numbers
Chinese dialects
- 1-800-757-7585
English
- 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
- 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
- 1-800-788-0616
Release of information, disability claims
Email: santa.clara.roi.dept@kp.org
Hours
- Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
Phone numbers
Information
- 408-851-1750
Hours
Phone numbers
Information
- 650-903-2636
Mountain View, CA 94041
Pharmacy services
Members can refill online or by using our mail order services at kp.org/rxrefill .
Pharmacy Type: Retail
Hours
- Monday through Friday, 8:30 a.m. to 5:30 p.m.
- Saturday and Sunday, Closed
Phone numbers
Information/Refill
- 650-903-2150
Mail-order Pharmacy/Information (24 hours)
- 1-888-218-6245 (toll free)
Departments and specialties
Advice Nurse, Chronic Conditions Management, Dermatology, Flu Vaccination Hotline (Seasonal), Injection Clinic - Adult, Injection Clinic - Child, Injection Clinic - Women, Internal Medicine, Laboratory, Minor Injury Clinic, Obstetrics/Gynecology (OB/GYN), Optical Center, Optometry, Pediatrics, Pharmacy - First Floor, Radiology - Diagnostic Imaging / Mammography, TTY, Travel Clinic - AdultServices and amenities
Health Education, Release of Medical Information, Volunteer ServicesMountain View, CA 94041
Departments and specialties
PsychiatryResources
Related links
To find a provider's office hours, search our facility directory.
The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.
We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services.
If you would like to report an error in provider or facility information, please contact us.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.
If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.
Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy. Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).
Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.
Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.
This page was last updated on: 10/23/24