Mountain View Medical Offices

Mountain View Medical Offices

Medical Office Building
Kaiser Permanente facility
555 Castro St
Mountain View, CA 94041

Hours


Phone Numbers

Appointments/Cancellations/Information

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Service at a glance

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.
  • Emergency is not available
  • Urgent Care is not available
  • After Hours Care is not available
  • Pharmacy is available

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.

These accessibility standards also apply to the following building:

565 Castro Street (Specialty Clinic)
This facility fulfills basic and medical equipment accessibility standards
Accessibility: P, EB, IB, R, E, T

All clinical services are provided by appointment only at this time. This change allows us to comply with COVID19 occupancy and social distancing regulations.

Mountain View OP Pharmacy - 555 Castro St, Floor 1
Pharmacy license: PHY37056
Pharmacy NPI: 1871640193

Plans accepted at this facility

  • Exclusive Provider Organization (EPO)
  • HMO
  • Medi-Cal Managed Care
  • Point-of-Service Plan (POS)
  • Senior Advantage

Departments and specialties

See all departments and specialties

Services and amenities

The Health Education department offers a wide variety of health education services for patients in all stages of life. These services are evidence-based, clinically effective, and support lifestyle and health behavior change.

Services available in Health Education:

  • Individual support and coaching on specific parenting topics, health conditions and lifestyle changes
  • Group class on specific health conditions and lifestyle changes
  • Consultation to help determine the best service/resource for the patient’s unique needs and goals
  • Appointment information and booking
  • Class information and booking
  • Assistance with learning about and utilizing KP online resources for education and support
  • Medical Weight Management program information; kphealthyweight.com/ or call 925-295-7795
  • Lifestyle Medicine program information
  • Assistance with completing and submitting an Advanced Health Care Directive
  • Assistance with Kp.org activation and navigating My Doctor Online

Our Website:

Location

555 Castro St, 1st Floor
Mountain View, CA 94041
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-903-2636
Building a relationship with a Primary Care Physician is an important part of the member's health care experience. The primary function of Member Outreach is to link all members to their own primary care provider and to welcome and integrate new and returning members to the Medical Center and Health Plan. Member Outreach Representatives answer questions regarding primary and specialty care providers; offer new member orientations; and assist new members in ways to navigate the facility.

Whether you need assistance registering at kp.org, choosing a personal physician, or transferring medical records and prescriptions, member outreach is here for you.

New Members
Select or change personal physician or get information about practitioners and services. Online at kp.org/mydoctor

Phone numbers

Information
  • 1-888-466-1800

Benefits and Health Plan information, forms and brochures

Phone numbers

Chinese dialects
  • 1-800-757-7585
English
  • 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616

Release of information, disability claims
Email: santa.clara.roi.dept@kp.org

Location

555 Castro St, 2nd floor
Mountain View, CA 94041
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 408-851-1750
To become a volunteer please visit volunteer-ncal.kaiserpermanente.org .

Location

555 Castro St
Mountain View, CA 94041
Get directions

Hours

Phone numbers

Information
  • 650-903-2636

555 Castro St
Mountain View, CA 94041
Get directions

Pharmacy services

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Pharmacy Special Hours:

Christmas Eve, 12/24: Regular hours
Christmas Day, 12/25: CLOSED
Day after Christmas, 12/26: Regular hours
New Year's Eve, 12/31: Regular hours
New Year's Day, 1/1: CLOSED
Day after New Year, 1/2: Regular hours

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information/Refill
  • 650-903-2150
Mail-order Pharmacy/Information (24 hours)
  • 1-888-218-6245 (toll free)

Departments and specialties

Advice Nurse, Chronic Conditions Management, Dermatology, Flu Vaccination Hotline (Seasonal), Injection Clinic - Adult, Injection Clinic - Child, Injection Clinic - Women, Internal Medicine, Laboratory, Minor Injury Clinic, Obstetrics/Gynecology (OB/GYN), Optical Center, Optometry, Pediatrics, Pharmacy - First Floor, Radiology - Diagnostic Imaging / Mammography, TTY, Travel Clinic - Adult

Services and amenities

Health Education, Release of Medical Information, Volunteer Services
Specialty Clinic
565 Castro St
Mountain View, CA 94041
Get directions

Departments and specialties

Psychiatry

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Resources

To find a provider's office hours, search our facility directory.

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

This page was last updated on: 10/23/24