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Serena H. Y. Lo, MD

Photo of Serena H. Y. Lo, MD

My specialty:
Geriatric Medicine

My provider affiliation:
Kaiser Permanente provider

I speak: English

My gender: Female

Referral required.

Resources

Standards of quality

Where I practice

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  • Emergency service
  • Urgent care services
  • After-hours services
  • Pharmacy services
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About me

I was born and raised in Honolulu, Hawaii. Because I love science and helping people, a career in medicine seemed like a natural fit for me. In my specialty, it is particularly gratifying when I can help patients and their families through illness and sometimes very difficult medical decision making.After completing my medical degree at the University of Hawaii John A. Burns School of Medicine, I did my internship and residency at Virginia Mason Medical Center in Seattle, Washington. I completed a fellowship in geriatric medicine at the University of Washington School of Medicine, and a fellowship in advanced geriatrics at the VA Puget Sound Health Care System in Seattle.

About my practice

I love the camaraderie at the Hawaii Permanente Medical Group. I feel very comfortable discussing patient issues with other physicians and working together with the common goal of providing high quality medical care. When I need help, there is always support that I can count on.My goal is to work closely with patients and their families to provide the best care possible. Everyone has a story to tell and I really enjoy hearing my patients’ stories, past and present, which helps me to understand them as a whole person.I am a member of the American College of Physicians and the American Geriatrics Society. I also serve as Clinical Assistant Professor in Geriatric Medicine at the University of Hawaii John A. Burns School of Medicine.

How I thrive

I like to go on long walks for exercise. I also enjoy laughing, cooking, eating, traveling, and spending time with my family.

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My office

Referral requirements

You need a referral to see this provider.

Languages spoken by medical staff

Help is available in your language. Learn more.

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Medical groups & plans

Hawaii Permanente Medical Group

Internal Medicine Department name
1010 Pensacola Street, Honolulu, HI 96814
List Header Plans Accepted

This provider accepts all Kaiser Permanente health plans. Learn more.

Contact information

  • 24-hour prescription refill
  • 808-643-7979
  • 24/7 Advice
  • 808-432-7600
  • Appointment cancellations
  • 808-432-2000
  • Behavioral Health Services
  • 808-432-7600
  • Information and appointments
  • 808-432-2000
  • Member Services
  • 1-800-966-5955 (toll free)
  • Pharmacy
  • 808-643-7979

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My training, certifications & licensing

Medical school

University of Hawaii - Manoa JABSOM
Honolulu , HI

Board certification

Internal Medicine

American Board of Internal Medicine

Geriatrics

American Board of Internal Medicine

To verify board certification for an individual practitioner, please visit the American Board of Medical SpecialtiesExternal Link, the American Medical AssociationExternal Link, or the American Osteopathic AssociationExternal Link websites.

Medical training

Internship

Internal Medicine

Virgina Mason Medical Center
Seattle , WA

Residency

Internal Medicine

Virgina Mason Medical Center
Seattle , WA

Fellowship

Geriatric Medicine

Harborview Medical Center
Seattle , WA

Fellowship

Advanced Geriatrics Special Fellowship

VA Puget Sound Health Care System
Seattle , WA

Joined Permanente Medical Group

2012

Provider ID

13086
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My hospitals

I have admitting privileges at the following hospitals:


3288 Moanalua Road, Honolulu, HI 96819

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To find:

  • a provider’s office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-966-5955 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers, and services may change. To report an error, please call 1-800-966-5955 or email us.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business and uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

A narrow network is defined as a tailored, tiered or high-performance network that has 80 percent or less overlap with a health plan’s broadest network offered to a member in any type of plan offered by that health plan. Kaiser Permanente does not have a narrow network with respect to its Marketplace plans. Members enrolled in Kaiser Foundation Health Plan (KFHP) Marketplace plans have access to the same provider networks as members enrolled in all other KFHP plans.

Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you would like more current information on a practitioner's license, call either the Hawaii Department of Commerce and Consumer Affairs Consumer Resource Center at (808) 587-3295 or visit their websiteExternal Link, or call the Kaiser Permanente Customer Service Center at (808) 432-5955 (Oahu) or 1-800-966-5955 (toll free, neighbor islands). For the deaf, hard of hearing, or speech impaired, call 1-800-966-5955 or 711 (TTY).

 

This page was last updated on:

11/14/2018