Take advantage of everything your health plan offers

Footnotes:

1: SilverSneakers, the SilverSneakers shoe logo type and SilverSneakers Flex are registered trademarks of Tivity Health, Inc. © 2023 Tivity Health, Inc. All rights reserved. Continue at [1] SilverSneakers® Exercise and Healthy Aging Program

2: For Basic plan only. Continue at [2] forward to the next quarter.

3: The ChooseHealthy program is provided by ChooseHealthy, Inc. The Active&Fit Direct program is provided by American Specialty Health Fitness Inc., (ASH Fitness). ChooseHealthy, Inc., and ASH Fitness are subsidiaries of American Specialty Health, Inc. (ASH). Active&Fit Direct and ChooseHealthy are trademarks of ASH and used with permission herein. Please note: The ChooseHealthy program is a discount program; it is not insurance. You can access services from any ChooseHealthy participating provider; referral from a primary care physician is not required. You’re responsible for paying the discounted fee directly to the contracted provider. The ChooseHealthy products and services are provided by entities other than Kaiser Permanente, and Kaiser Permanente disclaims any liability for them. Some Kaiser Permanente members may have coverage through their health plan for some of the same services available through ChooseHealthy. Check your Kaiser Permanente Evidence of Coverage or Membership Agreement for details or call our Member Service Contact Center before accessing the discounted services. If a problem arises with the discounted services, you may take advantage of the Kaiser Permanente grievance process by calling the Member Service Contact Center. The products and services described above are neither offered nor guaranteed under our contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the Senior Advantage grievance process. Continue at [3] Special discounts with ChooseHealthy®

4: This number can be dialed from both inside and outside the United States. Before the phone number, dial "001" for landlines and "+1" for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT. Out-of-network/non-contracted providers are under no obligation to treat Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Continue at [4] travel support anytime (closed major holidays)

5: Some prescriptions are not available through the mail-order pharmacy. Continue at [5] most prescriptions delivered to you

6: May vary by plan type. Check your plan benefits for more information. For certain drugs, you can get prescription refills mailed to you through our Kaiser Permanente mail-order pharmacy. You should receive them within 3–5 days. If not, please call 1-800-733-6345. Continue at [6] for the price of 2 months

7: Allowance must be fully used within the quarter issued and will not roll over to the next quarter. Continue at [7] provides a quarterly allowance

8: Allowance helping with food insecurity and overall health for members with at least one chronic condition. Benefits mentioned are part of a special supplemental program for the chronically ill. Not all members qualify. Continue at [8] for qualified members

9:The card may not be loaned to other people. Eligibility items may only be purchased for the personal use of the plan member. Purchases for family members or friends are not allowed. Continue at [9] healthy foods from participating retailers

Kaiser Permanente is an HMO and HMO-POS plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal.

The products and services described above are neither offered nor guaranteed under our contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the grievance process.

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This page was last updated: January 2, 2024 at 12 a.m. PT