E-visits

Answer a quick self-service questionnaire and get a response with advice/treatment from a physician within 2 hours. 

Average wait time Usually within 2 hours  
Hours

Self-care advice and appointment recommendations

Available 24/7 

Personalize Guidance or Prescriptions 

Monday to Friday 
7 a.m. to 5 p.m. (ET) 

Saturday and Sunday 
10 a.m. to 12 p.m. 

Holidays 
10 a.m. to 4 p.m. (ET), except for Thanksgiving and Christmas Day

 

  
Upfront cost for Kaiser Permanente members
No additional cost share 		  
   

When should I use e-visits?

Use this for
Advice on nonemergency care needs like: 
  • COVID-19 testing 
  • Eye irritation or discharge 
  • Rash 
  • Sinus symptoms 
  • Urinary symptoms 
Don’t use this for
  • Emergency care 
  • Urgent care