Monica Shonta Poole, LCSW

To find:

• a Kaiser Permanente provider’s office hours, search our facility directory
• Kaiser Permanente providers accepting new patients, call 1-404-365-0966, 1-800-611-1811 (toll free), or 711 (TTY for the hearing/speech impaired)
• affiliated providers’ office hours or whether they are accepting new patients, call their offices directly

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Before receiving care at a facility, select that location in our directory and verify the accepted plan types under "About this facility" to make sure it is available in your plan. If no plan types are listed, the facility is available for all plan types.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-232-4404, seven days a week, 8 a.m to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select providers and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business.

Information about a provider is provided to us by the provider or the provider's network, or is obtained as part of the credentialing process. Board certification may not reflect contracted services available from providers listed in our directory. If you have questions regarding this or about any of our providers, call us at 1-800-611-1811 (toll free). For the hearing and speech impaired: 1-888-865-5813 or 711 (TTY). You can also call the Georgia Composite Medical Board at 404-656-3913, or visit their website.