Update on forecasted winter storm in Georgia

Kaiser Permanente is closely monitoring a winter storm expected to impact metro Atlanta and our southern coverage area. Our top priority is the safety of our patients, members, staff, and community.

All Kaiser Permanente medical offices will resume normal operations on Wednesday, January 22, with the following exceptions:

  • Fayette, Henry and Newnan locations will open at 12:30 p.m. Morning appointments at these locations will be converted to virtual visits as possible.

For ongoing updates, call Kaiser Permanente Georgia Emergency Weather Hotline at +1-404-365-4636. Or visit kpgaweather.com.

Additionally, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 404-365-0966 or 1-800-611-1811.

If you need live assistance by phone, you may experience longer than usual hold times.

We will continue to evaluate the situation and provide updated information as it becomes available.

Reminder: Safeguard your health

It's important to take precautions to stay healthy if you or your family are in an area impacted by this winter storm. We recommend that you:

  • Dress for the cold: Wear layers of loose-fitting clothing. Layering provides better insulation. Outerwear should be tightly woven, water-repellent, and hooded. Wear a hat. You can lose 40% of your body heat from your head. Cover your mouth to protect your lungs from extreme cold.
  • Have emergency supplies on hand: Before a winter storm hits, put together a stay-at-home kit with 2 weeks of supplies. Include food that doesn’t need refrigeration, water, warm clothing, and medications.
  • Stay warm in your home: Prepare your home ahead of time to keep out the cold with insulation, caulking, and weather stripping.
  • Monitor conditions: Track the latest recommendations from your local emergency and weather authorities to determine the current threat to your community. You can also use an emergency radio to get up-to-date weather information and alerts from your local NOAA (National Oceanic and Atmospheric Administration) station.
  • Traveling? Prepare for the worst: Pack a survival kit to keep in your car. It should include:
  • Blankets
    • Warm gloves
    • Hats
    • Boots
    • Rain gear and other clothes
    • Water
    • A snow shovel
    • A flashlight with extra batteries
    • High-energy snacks
    • You should also have a piece of cardboard or carpet to add traction to your tires in case your car gets stuck in the snow. Bring your mobile phone and make sure the battery is charged. Tell others your travel route and when you should arrive.

Getting your prescriptions if you're affected

If you need an urgent prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your nonurgent prescriptions mailed to you, you can order them online at our refill page or call our Georgia Mail Order Pharmacy at 770-434-2008. Please note, it may take 3-5 days to deliver your prescriptions via mail.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Services Contact Center.

Member Services Contact Center

If you have questions about the information provided here, please call our Member Services Contact Center, open 24 hours a day, 7 days a week (closed holidays).

1-888-865-5813 (English); 711 for TTY

When calling, be sure to let our Member Services representative know you’ve been affected by the extreme cold. Please know that you may experience longer than usual hold times.