Footnotes
1When appropriate and available. If you travel out of state, virtual care may be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
3If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
4When appropriate and available. If you are out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.
5Availability of on-demand video visits through “Get Care Now” varies by region.
6Medicare and Georgia commercial members are required to pay upfront and seek reimbursement for any urgent and emergency care or pharmacy services received outside of Kaiser Permanente states.
7Only commonly prescribed acute care medications made during an urgent or emergency care visit outside of Kaiser Permanente states are included in this benefit. Maintenance medications (like for blood pressure, diabetes, or cholesterol) and high-cost or specialty medications aren’t included, so you’ll have to pay upfront for them and file a claim for reimbursement.
8The amount members are reimbursed will depend on what their copays or coinsurance are, whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.
9You can add an area of care to your own account only. You won’t be able to add an area of care for someone else if you’re acting as their caregiver.
10When appropriate and available. If you are out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state. The “Get Care Now” option is only for virtual urgent care services.
11Kaiser Permanente prescription delivery is not available in Arkansas, Kansas, Louisiana, Nebraska, New Hampshire, North Carolina, North Dakota, Oklahoma, South Carolina, or South Dakota.
12See note 4.
13See note 3.
14In-area urgent care is covered, consistent with the terms of the member’s coverage document (like an Evidence of Coverage), only when care is obtained from a Kaiser Permanente provider.
15See note 8.
16See note 2.
17Online features change when children reach a certain age. That age varies by state. Teens are entitled to additional privacy protection under state laws. You will still be able to manage care for your teen, with modified access to certain features.
18See note 3.
19See note 1.
20See note 3.
21The amount members are reimbursed will depend on the cost of the out-of-network services provided, the prevailing market rate set by state regulators, any deductible that may need to be met, and other plan limitations, consistent with the terms of your Evidence of Coverage or other plan documents.
22The apps and services described above are not covered under your health plan benefits, are not a Medicare-covered benefit, and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. The apps and services may be discontinued at any time.
23See note 8.
24See note 11.
25See note 8.
26See note 11.
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