Getting care during the COVID-19 outbreak 


How you get care may be different during the COVID-19 outbreak, but there are still many ways to get the help you need. To get care information that’s specific to your area, select your state or region below.  

Looking for care options? Start with an e-visit to share your symptoms and get guidance for care:


If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit. 


IMPORTANT UPDATES

To help you get care safely, we’ve taken the following steps:

  • Waiving costs for COVID-19 testing and diagnosis.

  • Encouraging members to fill prescriptions by mail.
  • Updating our visitor policy to help keep our most vulnerable patients safe.

  • Starting to reschedule some nonurgent medical procedures. Our care teams will reach out to you to reschedule.

 

Local facility updates

We're gradually reopening facilities that were temporarily closed due to the coronavirus/COVID-19 pandemic.  We'll have safety measures in place, including requiring masks at all Kaiser Permanente locations. 


Open medical offices, pharmacies, and urgent care facilities

The following medical offices are open by appointment only for in-person care, pharmacy, and lab services:
  • Acero Medical Offices
  • Arapahoe Medical Offices
  • Aurora Centrepoint Medical Offices
  • Baseline Medical Offices
  • Briargate Medical Offices
  • Brighton Medical Offices
  • Castle Rock Medical Offices
  • East Denver Medical Offices
  • Englewood Medical Offices
  • Fort Collins Medical Offices
  • Franklin Medical Offices
  • Greeley Medical Offices
  • Hidden Lake Medical Offices
  • Highlands Ranch Medical Offices
  • Lakewood Medical Offices
  • Lone Tree Medical Offices
  • Loveland Medical Offices
  • Parker Medical Offices
  • Parkside Medical Offices
  • Pueblo North Medical Offices
  • Rock Creek Medical Offices
  • Skyline Medical Offices
  • Smoky Hill Medical Offices
  • Southwest Medical Offices
  • Westminster Medical Offices
  • Wheat Ridge Medical Offices

The following facilities continue to provide urgent care:

  • Aurora Centrepoint Medical Offices
  • Lakewood Medical Offices
  • Lone Tree Medical Offices

For information on which Kaiser Permanente affiliated facilities remain open, call our 24/7 appointment and advice line at 303-338-4545 or 1-800-218-1059 (TTY 711).


Temporarily closed facilities and affiliated ERs

The following locations have temporarily stopped providing in-person care:
  • Ken Caryl Medical Offices
  • Longmont Medical Offices
  • Spring Creek Medical Offices
  • Ridgeline Behavioral Health

The following Kaiser Permanente affiliated ER facilities are closed:

  • Health One Sky Ridge Medical Center South Parker ER
  • Health One Rose Medical Center Stapleton ER
  • Health One North Suburban Medical Center Northwest ER
  • Health One The Medical Center of Aurora Saddle Rock ER


How to get care 

To help you and your loved ones get the right care at the right time, follow the guidelines below based on your symptoms.

If you believe you have an emergency medical condition, call 911 or go to the nearest hospital.

Start with an e-visit
 
We’re testing all symptomatic members. You need a referral from a Kaiser Permanente doctor and an appointment to get tested. First, we ask that you complete an e-visit, email your doctor's office, or call our 24/7 advice line. If you meet testing guidelines, we’ll give you instructions on what to do next.

Click here to learn more about testing.
  • E-visit: If you believe you have COVID-19, please complete an e-visit. Select “Coronavirus (COVID-19) Concerns” and answer questions about your symptoms to get care guidance and any necessary prescriptions. If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit. 
  • Phone or video visit: Schedule a phone or video visit by signing in to the Kaiser Permanente app or kp.org. You can also call our 24/7 advice line at 303-338-4545 or 1-800-218-1059 (TTY 711).

Care for other conditions

You still have many ways to get care, including phone appointments and video visits.

If you’re concerned about your specific health condition, visit kp.org/getcare for local information on appointments, urgent care locations, and 24/7 advice. If you have a nonurgent health question, you can email your doctor’s office and get a reply usually within 1 business day.

If you had a previously scheduled appointment at a medical facility that has been temporarily closed, we’ll reach out to you to discuss your care options.

If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at kp.org/newmember

Mental health and wellness resources

Right now, it’s especially important to care for the whole you. Eat a balanced diet, get a full night’s sleep, stay in touch with friends and family, and be mindful of your mental health.

Whether you’re looking for help with sleep, stress, or relationships, we have many digital tools for your mental health and wellness. Get started at kp.org/selfcare

For mental health advice, visit kp.org/getcare or call us at: 

Care while traveling

If you’re showing symptoms of COVID-19, seek care immediately for testing and diagnosis.

You’re covered for urgent and emergency care anywhere in the world. If you’re outside your home region and need care, call the Away from Home Travel Line at 951-268-3900 (TTY 711).1 To learn more about getting care while away from home, visit kp.org/travel

If you’re outside your home region and already have a travel Health/Medical Record number for your current location, learn how you can get a travel kp.org account and get virtual care.


More care information 


Elective surgeries and procedures

Kaiser Permanente has postponed elective and nonurgent procedures in all locations. The Centers for Disease Control and Prevention (CDC) recommends that all nonurgent procedures be postponed.

We’ll reach out to you if your upcoming surgery or procedure is postponed. You can also call or email your care team with any questions about your ongoing care needs. We’ll work together to reschedule your procedure at a later time.

Changes to prenatal care

For your safety and to help minimize the spread of the coronavirus, we’re reducing the number of in-person prenatal appointments at our medical offices and hospitals. This means some of your prenatal appointments may be changed to virtual visits where you’ll talk with your provider over the phone or video. Your provider will let you know when you should come in for an in-person visit and when it’s appropriate to do a virtual visit.

For more details on this and other changes to your pregnancy, labor, and delivery, please visit kp.org/covid-19-and-pregnancy.
 

Prescriptions, refills, and pharmacy hours

To support physical distancing, we’re encouraging members to use mail order for nonurgent prescriptions and refills. This will also save you time and may reduce costs. You can avoid standing in line and get a 3-month supply of most prescriptions for the price of 2 months. We’re working to deliver mail-order prescriptions within 3 to 5 days, but try to plan ahead when possible.

Visit kp.org/rxrefill to get started. For urgent prescriptions, visit your closest available Kaiser Permanente pharmacy. 

Members who have tested positive for COVID-19, or are suspected to have COVID-19, will have prescriptions delivered by courier at no cost, based on their doctor’s request.

Pharmacy hours, effective July 6:

We have adjusted our pharmacy hours to the following:

  • Arapahoe, East Denver, Parker, Rock Creek, Skyline, Southwest, Wheat Ridge:
    • Monday through Friday, 7 a.m. to 7 p.m.
    • Saturday, 8 a.m. to noon
  • Aurora Centrepoint, Lakewood, Lone Tree:
    • Monday through Friday, 7 a.m. to 9 p.m.
    • Saturday and Sunday, 8 a.m. to 6 p.m.
  • Acero, Briargate, Fort Collins, Greeley, Pueblo North:
    • Monday through Friday, 8 a.m. to 5 p.m.
  • Franklin, Parkside:
    • Monday through Friday, 7 a.m. to 7 p.m.
    • Saturday, 8 a.m. to 4 p.m.
  • Loveland Medical Offices
    • Monday through Friday, 7 a.m. to 7 p.m.
  • Baseline, Brighton, Castle Rock, Englewood, Hidden Lake, Highlands Ranch, Smoky Hill
    • Monday through Friday 9 a.m. to 6 p.m.
  • Highlands Ranch:
    • Monday through Friday, 9 a.m. to 6 p.m.
  • Westminster:
    • Monday through Friday, 7 a.m. to 7 p.m.
    • Saturday and Sunday, 8 a.m. to 4 p.m.

Have a say in your future medical care

Even if you’re in perfect health, a worldwide pandemic may inspire you to document your medical wishes for your loved ones. Life Care Planning lets you make important health care decisions now, in case you’re unable to speak for yourself later.

Help for Kaiser Permanente Colorado Members

Many Colorado residents have lost employment, income, or health coverage as a result of the COVID-19 pandemic. The agencies and programs listed on the attached flyer may be able to help.
 


Help coping with COVID-19

Right now, it’s especially important to care for the whole you — mind, body, and spirit. We have many digital tools and articles to help your physical and mental health.


 


1
This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you're outside the country. Long-distance charges may apply and we can't accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.

2You must have a kp.org account for your home region and a medical record number in the visiting region before you can register for a travel kp.org account. This capability is not available to Kaiser Permanente Washington members traveling to a different Kaiser Permanente region.