About your bill

Depending on your plan and the care you receive, you might get a bill after your visit. It will show a summary of what you owe and tell you how you can pay. If you ever have questions about your bill, we’re here to help.

Why you’re getting a bill

You can expect a bill when:

• Your payment at check-in didn’t cover your scheduled services
• You received additional services during your visit, like lab tests or X-rays

You’ll usually be asked to make a payment when you check in. But your care team might not know all the services you need that day until they talk with you. If the care you receive costs more than what you paid at your visit, you’ll get a bill — usually within 30 days. If you don’t see a recent service or payment on your current bill, look for it on the next one.

Tracking your costs

After your visit, you’ll get a summary of the care you received and what your health plan covers. It’s not a bill. It’s an Explanation of Benefits — a resource that shows your claims activity at a glance, so you can easily track your expenses and see how close you are to reaching your out-of-pocket maximum. If you owe anything, you’ll receive a bill separately.

You can also track your out-of-pocket maximum online anytime.
 

A closer look at your bill

Close-up view of a bill showing the amount due

Paying your bill

There are many easy ways to pay your bill:

• Online at kp.org/paymedicalbills 
• On your mobile device with the Kaiser Permanente app
• By mail to the address listed on your bill
• By phone at the number on your medical bill or Kaiser Permanente ID card

Financial assistance

If you need help paying your bill, we offer payment plans and financial assistance. For more information, call the number on your medical bill or Kaiser Permanente ID card.

Disputing a medical bill

If you see an error on your bill or have questions about your costs, we’re here to help. Please call us at the number on your medical bill or Kaiser Permanente ID card.

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