Union City Medical Offices

Union City Medical Offices
Medical Office Building
Kaiser Permanente facility
3555 Whipple Road
Union City, CA 94587
510-675-4010

Resources

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Advice (24 hours)/ appointments

  • 510-675-4010

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is not available
  • Urgent Care is not available
  • After Hours Care is not available
  • Pharmacy is available
Map ends

About this facility

Wheel chair Accessibility: P, IB, R, E, T
This facility fulfills limited and medical equipment accessibility standards.
(What are accessibility standards? )

These accessibility standards also apply to the following buildings: 3553 Whipple Rd

National Provider Identifier (NPI)
1235226531

Union City MOB-2 OP Pharmacy - 3553 Whipple Road, Floor 1
Pharmacy license: PHY 45228
Pharmacy NPI: 1770631566

Pharmacy services

Pharmacy 2
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours


  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information/Refill
  • 510-675-2133
Mail Order Phone
  • 1-888-218-6245 (toll free)
Show less

Departments and specialties

Acupuncture

Acupuncture is the insertion of fine needles into the body at specific points to stimulate healing. Acupuncture is one component of Traditional Chinese Medicine, and it is used as one component of a treatment program for chronic pain. It may also be of help for nausea or vomiting, especially when associated with chemotherapy.

A clear diagnosis needs to be established before treatment, therefore a referral is required. Acupuncture alone is less likely to be effective in relieving severe pain, therefore it is used along with other self-care programs such as physical therapy, exercise, pain management, acupressure, etc.

by referral only

Location

Building B, 3553 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8 a.m. to noon and 1 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-675-3417
Addiction Medicine and Recovery Services (AMRS)

Location

Building C, 3551 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.

Phone numbers

Appts/Advice
  • 510-675-2377
Adult Medicine
Medical Station 1, 2nd Floor
Medical Stations 3 through 6, 3rd Floor

Location

Building B, 3553 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Advice (24 hours)/appointments/messages
  • 510-675-4010
Advice Nurse

Phone numbers

Internal Medicine
  • 510-675-4010
Audiology/Hearing Center
by referral only

Location

Building B, 3553 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/Information
  • 510-675-2001
California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Cancellations (24 hours)
  • 510-675-2030
Chronic Conditions Care Management
by referral only

Location

Building A, 3555 Whipple Road
Union City, CA 94587
Get directions

Phone numbers

Asthma
  • 510-675-2756
Chronic Pain
  • 510-675-3299
Diabetes
  • 510-675-4306
PHASE (Prevent Heart Attacks and Strokes Everyday)
  • 510-675-4306
Cosmetic Services
Skin care services, laser and nonsurgical services, and cosmetic surgery.

These services are provided on a fee-for-service basis and are not covered under your Kaiser Permanente health benefits. Please call for information on fees.

Skin care services hours:
  • Monday, Tuesday, Thursday, Friday, 8:30 a.m. to 1:30 p.m. and 2:30 to 5 p.m.
  • Wednesday, 11:30 a.m. to 3 p.m. and 4 to 8 p.m.

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

Office
  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/information
  • 510-675-4454
Dermatology
by referral only

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Advice/appointments/information
  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • 510-675-3030
Cancellations (24 hours)
  • 510-675-3620
EKG - Electrocardiography
by referral only

Location

Building A, 3555 Whipple Road, 1st Floor, across from the Laboratory
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 510-675-4010
Endocrinology

Location

Building B, 3553 Whipple Road, Building B, 3rd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

510-675-4010
  • 510-675-4010
HIV Testing
See Hayward or Fremont Medical Centers.

Hours

Phone numbers

Fremont information
  • 510-248-3455
Hayward information
  • 510-784-4531
Head and Neck Surgery
by referral only

Location

Building B, 3553 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Information - Option 2
  • 510-675-4241
Home Health Care
Union City, CA 94587

Affiliated Home Health Agency
Referral to this facility or service may be required.
National Provider Identifier (NPI): 1295800837

Location

30116 Eigenbrodt Way
Union City, CA 94587
Get directions

Hours

7 days, includes major holidays
  • 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 510-675-6620
Hospice

Location

30116 Eigenbrodt Way
Union City, CA 94587
Get directions

Hours

7 days, includes major holidays
  • 8:30 a.m. to 5 p.m.

Phone numbers

After Hours
  • 1-866-331-3211 (toll free)
Information
  • 510-675-5777
Injections - Adult
Please call 510-675-4010 to schedule an appointment.

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

Closed weekends and holidays
  • Monday through Friday, 9 a.m. to noon and 1:30 to 5 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 510-675-4010
Laboratory
Call requesting physician for test results or check most lab results online at kp.org.

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5:30 p.m.

Phone numbers

Information
  • 510-675-2170
Obstetrics & Gynecology (OB/GYN)

Location

Building A, 3555 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

Closed for lunch
  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Phone numbers

Appointments/Advice
  • 510-675-4010
Occupational Health Center
Kaiser Permanente On-the-Job
Medical treatment for work-related injuries and illnesses.

Location

Building B, 3553 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Advice/appointments/Case manager/Industrial billing/messages
  • 510-675-4807
Cancel (24 hours)
  • 510-675-3505
Pharmacy 2
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours


  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information/Refill
  • 510-675-2133
Mail Order Phone
  • 1-888-218-6245 (toll free)
Physical Medicine and Rehabilitation
Scheduled to move to Building B, 2nd Floor, spring 2014.
by referral only

Location

Building A, 3555 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Advice/appointments
  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
  • 510-675-3070
Psychiatry - Adult

Location

Building A, 3555 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.

Phone numbers

Psychiatry Appts/Advice
  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • 510-675-3080
Psychiatry - Child and Family

Location

Building C, 3551 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Thursday, 7 a.m. to 7:30 p.m.
  • Friday, 7 a.m. to 5:30 p.m.

Phone numbers

Advice/appointments/messages
  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • 510-675-3080
Radiology
by referral only

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 510-454-4645
Rehabilitation Services
Physical and occupational therapy
by referral only

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5:30 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 510-454-6900
Rheumatology

Location

Building B, 3553 Whipple Road, Building B, 3rd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

  • 510-675-4010
Speech Therapy - Adult
by referral only

Location

Building B, 3553 Whipple Road, 2nd Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages
  • 510-454-6900
Speech Therapy - Pediatric
by referral only

Location

Building A, 3555 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages
  • 510-454-6900
Spine Clinic
by referral only

Location

Building B, 3553 Whipple Road
Union City, CA 94587
Get directions

Phone numbers

Appointments/Messages
  • 510-675-3203
TTY

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Travel Clinic

Location

Building B, 3553 Whipple Road, 3rd Floor, Station 3
Union City, CA 94587
Get directions

Hours

Travel shots
  • Monday through Friday, 9:30 a.m. to noon and 2 to 4 p.m.

Phone numbers

Appointments
  • 510-675-4010
Vision Essentials - Ophthalmology
Vision Essentials by Kaiser Permanente
by referral only

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/cancellations
  • 510-675-2020
Vision Essentials - Optical Center

Vision Essentials by Kaiser Permanente

Eyeglasses, contact lenses. Visit kp2020.org

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

Closed Sundays and major holidays
  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5:45 p.m.
  • Wednesday, 8:30 a.m. to 7:15 p.m.
  • Saturday, 8:30 a.m. to 4:45 p.m.

Phone numbers

Appointments/information
  • 1-510-675-4235
Contact lens refill
  • 1-888-586-2020 (toll free)
Vision Essentials - Optometry
Vision Essentials by Kaiser Permanente

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m.
  • Wednesday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 7 p.m.
  • Saturday, 8:15 a.m. to 5 p.m.
  • Sunday, Closed

Phone numbers

Appointments/cancellations
  • 510-675-2023
Show less

Services and amenities

Cafeteria

We feature a Fresh & Natural cafe in Union City with an adjoining dining room. Fresh & Natural is located on the first floor of Building B. Vending machines and microwaves are also available at each cafeteria site.

Location

Building B, 3553 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 7 a.m. to 3:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-675-2142
Coordination of Benefits
Medi-Cal inpatient/outpatient billing, nonmember inpatient billing, refund/credit adjustments, secondary claims.

Location

Building A, 3555 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4 p.m.

Phone numbers

Patient Financial Services
  • 1-800-201-2123 (toll free)
Grief/Bereavement Support
Periodic support groups

Location

Building A, 3555 Whipple Road
Union City, CA 94587
Get directions

Hours

Phone numbers

Information
  • 510-675-5792
Health Education

In the Health Education Department, we have resources and programs to help you maintain and improve your health and wellness. We offer classes and workshops on a wide range of health topics. At our Health Education Center locations, we offer you health information, products, and resources in different languages on a variety of health conditions. Whether you are concerned with keeping healthy, coping with stress, or managing serious illness, you’ll find variety of programs and resources at your Health Education Department. Call or visit us, we are here to help you live well, be well and Thrive!

Location

Building C, 3551 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-454-4531
Healthly Living Center
Lending and resource library, Classes, and Health Store

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

Closed major holidays
  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Classes/Health Store/Health Information/Technology
  • 510-675-4531
Interpreter Services

If you would like an interpreter, please ask your medical provider when you make your next appointment.

The Interpreter Services Department is made up of a team of highly skilled interpreters with diverse backgrounds and extensive training. They will be able to accommodate most of the interpretation needs for your medical appointments. The Kaiser Permanente Fremont and San Leandro Medical Centers, and the Union City and Hayward Medical Offices have dedicated certified professional interpreters on staff who are available to interpret for your medical appointments.

Location

Building B, 3553 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Thursday, 8 a.m. to 8 p.m.
  • Friday, 8 a.m. to 5:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-454-1000
Medical Weight Management

Welcome to the Kaiser Permanente Medical Weight Management Program in Union City. To learn more about the program, please visit our website, contact us, or join one of our complimentary online orientation sessions.

Location

Building B, 3553 Whipple Road, 1st Floor
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-394-0460
Member Outreach
Personal Physician Selection

Select or change a personal physician or get information about practitioners and services. Online at kp.org/mydoctor

Location

Building A, 3555 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 510-675-2663
Member Service Call Center
Benefits and Health Plan coverage information, forms and brochures

Hours

  • Monday through Friday, 7 a.m. to 7 p.m.
  • Saturday and Sunday, 7 a.m. to 3 p.m.

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free)
Information
  • 1-800-777-1370 (toll free)
Spanish
  • 1-800-788-0616 (toll free)
Memory Assessment Center

Our multidisciplinary team provides a comprehensive evaluation to identify possible causes of a memory problem.

Location

Building B, 3553 Whipple Road, 2nd Floor, Station 1
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-675-4849
Nutritional Services

The Nutritional Services department provides food and clinical services to the inpatient population of the hospital. A selective menu is available for various diet therapies. Food substitutions are available when patients dislike their meal or do not feel up to eating their meal. Snacks are available upon request or as a part of the overall diet therapy. Tray service is available 24 hours per day.

Location

Building B, 3553 Whipple Road, Station 6
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-675-2141
Release of Medical Information
For your convenience we are now offering all our services virtually. We can be reached by phone at (510) 675-6700 or Email: GSAAROI-DEPT@kp.org . You can also request records anytime at kp.org/requestrecords .

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Fax for Medical Secretaries
  • 510-675-6812
Fax for Records Release
  • 510-675-6701
Medical Secretaries
  • 510-675-6700
Records Release
  • 510-675-6700
Toll-free Fax for Medical Secretaries
  • 1-877-637-4022 (toll free)
Toll-free Fax for Records Release
  • 1-877-637-4023 (toll free)
Security

Location

Building A, 3555 Whipple Road
Union City, CA 94587
Get directions

Hours

  • Monday through Friday, 7 a.m. to midnight

Phone numbers

Information (7 a.m. to 12 a.m.)
  • 510-512-2086
Information (after-hours)
  • 510-454-6204
Service Advisors
Service advisors are on-site to help make your medical center visit as smooth as possible. You can also call them directly to arrange for a meeting once you arrive.

Additional services scheduled to open at San Leandro Medical Center, spring 2014.

Location

Building B, 3553 Whipple Road
Union City, CA 94587
Get directions

Hours

Phone numbers

Fremont
  • 510-248-3209
Hayward
  • 510-784-4682
Union City
  • 510-675-3251
Show less

Building A
3555 Whipple Road
Union City, CA 94587
Get directions

Departments and specialties

Chronic Conditions Care Management, Cosmetic Services, Dermatology, EKG - Electrocardiography, Injections - Adult, Laboratory, Obstetrics & Gynecology (OB/GYN), Physical Medicine and Rehabilitation, Psychiatry - Adult, Rehabilitation Services, Speech Therapy - Pediatric

Services and amenities

Coordination of Benefits, Grief/Bereavement Support, Member Outreach, Security
Building B
3553 Whipple Road
Union City, CA 94587
Get directions

Pharmacy services

Pharmacy 2
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Hours


  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information/Refill
  • 510-675-2133
Mail Order Phone
  • 1-888-218-6245 (toll free)
Show less

Departments and specialties

Acupuncture, Adult Medicine, Audiology/Hearing Center, Endocrinology, Head and Neck Surgery, Occupational Health Center, Pharmacy 2, Radiology, Rheumatology, Speech Therapy - Adult, Spine Clinic, Travel Clinic, Vision Essentials - Ophthalmology, Vision Essentials - Optical Center, Vision Essentials - Optometry

Services and amenities

Cafeteria, Healthly Living Center, Interpreter Services, Medical Weight Management, Memory Assessment Center, Nutritional Services, Service Advisors
Building C
3551 Whipple Road
Union City, CA 94587
Get directions

Departments and specialties

Addiction Medicine and Recovery Services (AMRS), Psychiatry - Child and Family

Services and amenities

Health Education
30116 Eigenbrodt Way
Union City, CA 94587
Get directions

Departments and specialties

Home Health Care, Hospice

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Driving directions

Located on the corner of Whipple Road and Union City Boulevard

From Oakland

Take I-880 south to the Whipple Road/Dyer Street exit. At the stop sign, go straight on Whipple Road.

From San Jose

Take I-880 north to the Whipple Road/Industrial Parkway exit. At the first stop sign, turn left under the freeway. At the second stop sign, turn right onto Whipple Road.

Public transportation

From BART, exit at the Union City station and take AC Transit route 97. Public transportation is subject to change.


BART and AC Transit

Public transportation for Bay Area Rapid Transit (BART) and Alameda-Contra Costa Transit District (AC Transit) is subject to change. For the latest information, call TravInfo at 817-1717 (from the 408, 415, 510, 650, 707, and 925 area codes), or 817-1718 (TTY).

For online route, schedule and fare information for all transit services in the Bay Area, visit 511 Transit

This page was last updated on: 06/20/23