San Mateo Medical Offices

San Mateo Medical Offices
Medical Office Building
Kaiser Permanente facility
1000 Franklin Parkway
San Mateo, CA 94403
650-358-7000

Resources

Skip map Map begins Use my location
This information is not available at this time.

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Information

  • 650-358-7000 (.)
Available services
  • Pharmacy services
Unavailable services
  • No emergency services
  • No urgent care services
  • No after-hours services
Map ends

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards ?)

Pharmacy services

Pharmacy - Anticoagulation Clinic

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 4:30 p.m.

Phone numbers

Information
  • 650-301-4688 (.)
Pharmacy - Main
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

1000 Franklin Parkway, 1st Floor
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 7 p.m.

Phone numbers

Information/Refill
  • 650-358-7110 (.)
Mail-order Pharmacy (24 hours)
  • 1-888-218-6245 (toll free)
Show less

Departments and specialties

Adult Medicine
3rd Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/Information - Chinese dialects
  • 1-877-393-2332 (toll free)
Appointments/Information - English
  • 650-358-7015 (.)
Advice Nurse

Hours

7days
  • open 24 hours

Phone numbers

Advice
  • 650-358-7015 (.)
Advice/Appointments
  • 1-866-454-8855 (toll free)
Allergy
2nd Floor, Room 201

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday, Wednesday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
  • Tuesday, 12:15 to 7 p.m.

Phone numbers

Information
  • 650-299-2111 (.)
Anticoagulation Clinic

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 4:30 p.m.

Phone numbers

Information
  • 650-301-4688 (.)
Family Medicine
3rd Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/information
  • 650-358-7015 (.)
Injection Clinic
3rd Floor, Room 305

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday, Wednesday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
  • Tuesday, 9 a.m. to 12:30 p.m. and 1:30 to 6 p.m.

Phone numbers

Information
  • 650-358-7015 (.)
Laboratory
1st Floor

Call requesting practitioner for test results or check lab results online at kp.org .

Lab Appointments at kp.org or 650-358-7015

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 7 p.m.

Phone numbers

Information
  • 650-358-7105 (.)
Midwifery

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.
Obstetrics/Gynecology (OB/Gyn)
3rd Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Appointments/information
  • 650-358-7015 (.)
Pediatrics
3rd Floor, Room 305

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-358-7015 (.)
Personal Physician Selection
To choose a personal physician at the San Mateo Medical Offices, please call or go online anytime at kp.org/mydoctorExternal Link

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Information
  • 650-299-4291 (.)
Pharmacy - Anticoagulation Clinic

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 4:30 p.m.

Phone numbers

Information
  • 650-301-4688 (.)
Pharmacy - Main
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill .

Location

1000 Franklin Parkway, 1st Floor
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 7 p.m.

Phone numbers

Information/Refill
  • 650-358-7110 (.)
Mail-order Pharmacy (24 hours)
  • 1-888-218-6245 (toll free)
Radiology/Diagnostic Imaging - Mammography
1st Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8 a.m. to 7 p.m.

Phone numbers

Information
  • 650-358-7015 (.)
Radiology/Diagnostic Imaging - Ultrasound

Location

1000 Franklin Parkway, 2nd Floor
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Scheduling Appointments
  • 650-299-3930 (.)
Radiology/Diagnostic Imaging - X-ray
1st Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5:30 p.m.

Phone numbers

Information
  • 650-358-7180 (.)
Vision Essentials - Optical Center
Vision Essentials by Kaiser Permanente

1st Floor

Online at kp2020.orgExternal Link
Eyeglasses, contact lenses

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday, Tuesday, and Friday, 7:30 a.m. to 12:30 p.m. and 1:30 to 5:30 p.m.
  • Wednesday, 8:30 a.m. to 12:30 p.m. and 1:30 to 7:30 p.m.
  • Thursday, 7:30 a.m. to 12:30 p.m. and 1:30 to 6 p.m.

Phone numbers

Appointment/Information
  • 650-358-7054 (.)
Vision Essentials - Optometry
Vision Essentials by Kaiser Permanente

Location

1000 Franklin Parkway, 1st Floor
San Mateo, CA 94403
Get directions

Hours

  • Monday, Tuesday, and Friday, 7:30 a.m. to 12:30 p.m. and 1:30 to 5:30 p.m.
  • Wednesday, 8:30 a.m. to 12:30 p.m. and 1:30 to 7:30 p.m.
  • Thursday, 7:30 a.m. to 12:30 p.m. and 1:30 to 6 p.m.

Phone numbers

Contact lens refill
  • 1-888-586-2020 (toll free)
Information
  • 650-358-7040 (.)
Show less

Services and amenities

Administration
1st Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-358-7001 (.)
Chinese Interpreter Call Center

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5 p.m.

Phone numbers

Information
  • 1-877-393-2332 (toll free)
Health Education

Location

1000 Franklin Parkway, Technology Learning Center, 2nd Floor
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-358-7084 (.)
Member Outreach
1st Floor, Room 108

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 650-299-4291 (.)
Member Service Office
1st Floor

Benefit and Health Plan information, forms and brochures

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-299-2443 (.)
Member Services
1st Floor

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 650-299-2443 (.)
Member Services Contact Center
Benefits/Health Plan coverage information

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616 (toll free)
TTY
  • 711 (TTY for the hearing/speech impaired)
Release of Medical Information
Medical Secretaries

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.

Phone numbers

Information
  • 650-358-7140 (.)
Volunteers

Location

1000 Franklin Parkway
San Mateo, CA 94403
Get directions

Phone numbers

To become a volunteer
  • 650-358-7012 (.)
Show less

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their websiteExternal Link.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Driving directions

From South Bay (US-101 North)
  • Take US-101 North toward San Francisco
  • Take exit 414A for Hillsdale Boulevard
  • Turn Left, at the light, onto East Hillsdale Boulevard
  • Travel approximately 1/3 of a mile
  • Entrance to destination will be on the right
From the North Bay (US-101 South)
  • Take US-101 South toward San Jose
  • Take exit 414A for Hillsdale Boulevard
  • Keep right at the fork; follow signs for Hillsdale Boulevard West / San Mateo
  • Turn LEFT at the first stop-light to enter destination
From the East Bay (CA-92 West)
  • Take CA-92 West (partial toll road) San Mateo Bridge
  • Take exit 13A to merge onto US-101 South toward San Jose
  • Take exit 414A for Hillsdale Blvd
  • Keep right at the fork; follow signs for Hillsdale Boulevard West / San Mateo
  • Turn LEFT at the first stop-light to enter destination
This page was last updated on:

03/29/18