Novato Medical Offices

Novato Medical Offices
Medical Office Building
Kaiser Permanente facility
97 San Marin Drive
Novato, CA 94945
415-899-7400

Resources
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California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Operator/information

  • 415-899-7400 (.)
Available services
  • Pharmacy services
Unavailable services
  • No emergency services
  • No urgent care services
  • No after-hours services
Map ends

About this facility

Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.
(What are accessibility standards? )

National Provider Identifier (NPI)
1316017213

Pharmacy services

Pharmacy

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Location

97 San Marin Drive, Building C
Novato, CA 94945
Get directions

Hours

Closed Saturday, Sunday, and holidays
  • Monday through Friday, 9 a.m. to 6 p.m.

Phone numbers

Information/Refill
  • 415-899-7563 (.)
Show less

Departments and specialties

After-hours Care
After-hours, weekend, and holiday urgent care appointments available at the Kaiser Permanente San Rafael Medical Center .
by appointment only

Location

Kaiser Permanente San Rafael Medical Center, 99 Montecillo Road
San Rafael, CA 94903
Get directions

Hours

7 days
  • 6 a.m. to 10 p.m.

Phone numbers

Advice (24 hours)/appointments/cancellations
  • 415-899-7412 (.)
Allergy
Antigen injections hours:
  • Monday, 9:00 a.m. to noon and 1:30 p.m. to 5:00 p.m.
  • Tuesday through Friday, 8:30 a.m. to noon and 1:30 p.m. to 4:30 p.m.
No injections 2nd Tuesday of each month, 11:00 a.m. to 12:30 p.m.

Appointment hours
  • Monday through Friday, 8:30 a.m. to 4:50 p.m.

Location

97 San Marin Drive, Building C
Novato, CA 94945
Get directions

Phone numbers

Cancellations
  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • 415-444-2393 (.)
Information
  • 415-899-7509 (.)
Allergy Injections
Allergy Injections hours:
  • Monday, 9:00 a.m. to noon and 1:30 p.m. to 5:00 p.m.
  • Tuesday through Friday, 8:30 a.m. to noon and 1:30 p.m. to 4:30 p.m.
No injections 2nd Tuesday of each month, 11:30 a.m. to 12:30 p.m.

Location

97 San Marin Drive, Building C
Novato, CA 94945
Get directions

Phone numbers

Information
  • 415-899-7509 (.)
Asthma Care Management

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6513 (.)
CPAP Patient Management

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-899-7892 (.)
Cardiac Rehabilitation Care Management
This program is located at San Rafael Medical Center
by referral only

Hours

  • Monday through Thursday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6519 (.)
Care Management
Diabetes and PHASE

See also Internal Medicine

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

Phone numbers

Asthma
  • 415-492-6513 (.)
Cardiac Rehab Program
  • 415-492-6519 (.)
Chronic Pain Management
  • 415-492-6315 (.)
Congestive Heart Failure
  • 415-492-6557 (.)
Diabetes
  • 415-492-6558 (.)
Erythropoietin Management Services
  • 415-899-7817 (.)
Harm Reduction
  • 415-492-6524 (.)
Hypertension Management
  • 415-492-6558 (.)
Life Care Planning
  • 1-866-454-4918 (toll free)
Osteoporosis/fracture prevention coordinator
  • 415-492-6559 (.)
PHASE (Prevent Heart Attacks and Strokes Everyday)
  • 415-492-6558 (.)
Pain Management Program
  • 415-492-6315 (.)
Palliative Care
  • 415-446-2510 (.)
Case Management Complex Chronic Conditions
Also located at Petaluma, and Downtown San Rafael Medical Offices - 3rd St.

See also Internal Medicine
by referral only

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4918 (toll free)
Complex Chronic Conditions
This program is also located at Petaluma and Downtown San Rafael Medical Offices-3rd St.
by referral only

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 1-866-454-4918 (toll free)
Congestive Heart Failure Care Management
Located at San Rafael Medical Center

Hours

  • Monday through Thursday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6557 (.)
Diabetes/Cardiovascular Risk Care Management
Prevent Heart Attacks and Strokes Everyday (PHASE)

This program is also available at Petaluma and Downtown San Rafael Medical Offices - 3rd St. See also Internal Medicine.

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6558 (.)
Home Health Care
Affiliated Home Health Agency
Referral to this facility or service may be required.
National Provider Identifier (NPI): 1316017213

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-893-4132 (.)
Infectious Disease
by referral only

Location

97 San Marin Drive, Building A, 2nd floor
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Information
  • 415-899-7822 (.)
Insulin Pump Program
Located at San Rafael Medical Center

Phone numbers

Information
  • 707-765-3594 (.)
Internal Medicine

Location

97 San Marin Drive, Building A, 2nd Floor
Novato, CA 94945
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5 p.m.
  • Wednesday, 9:30 a.m. to 5 p.m.

Phone numbers

Advice (24 hours)/appointments/cancellations
  • 415-899-7412 (.) 7 days
Laboratory

Fasting blood work requires 12 to 14 hours of water-only diet.

Call requesting physician for test results or check most lab results online.

Location

97 San Marin Drive, Building A, 1st floor
Novato, CA 94945
Get directions

Hours

Closed Saturday, Sunday, and holidays.

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-899-7515 (.)
Nephrology
by referral only

Location

97 San Marin Drive, Building A, 2nd floor
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/messages (24 hours)
  • 415-899-7880 (.)
Nutrition
by referral only

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Phone numbers

Information
  • 415-444-2654 (.)
Obstetrics/Gynecology
Office hours:
  • Monday through Friday, 9:00 a.m. to 5:00 p.m.
Phone hours:
  • 7 days, 24 hours

Location

97 San Marin Drive, Building B
Novato, CA 94945
Get directions

Phone numbers

Advice (24 hours)/appointments/messages
  • 415-899-7411 (.)
Pediatrics
After-hours, weekend, and holiday urgent care appointments available at San Rafael Medical Center

School/Camp forms submit directly to your pediatrician's office

Location

97 San Marin Drive, Building C
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:45 a.m. to 5 p.m.

Phone numbers

Advice (24 hours)/appointments/messages
  • 415-899-7414 (.)
Pharmacy

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Location

97 San Marin Drive, Building C
Novato, CA 94945
Get directions

Hours

Closed Saturday, Sunday, and holidays
  • Monday through Friday, 9 a.m. to 6 p.m.

Phone numbers

Information/Refill
  • 415-899-7563 (.)
Radiology/Diagnostic Imaging
Mammography, Radiology and X-ray

Hours:
  • Monday through Friday, 9:00 a.m. to 5:00 p.m.

Location

97 San Marin Drive, Building B
Novato, CA 94945
Get directions

Hours

Phone numbers

Appointments/Cancellation
  • 415-492-6375 (.)
Sleep Lab
by referral only

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments
  • 415-899-7890 (.)
Show less

Services and amenities

Advice Nurse
Phone hours: 7 days, 24 hours

Phone numbers

Infectious Disease
  • 415-899-7412 (.)
Internal Medicine
  • 415-899-7412 (.)
Nephrology
  • 415-899-7412 (.)
Ob-Gyn
  • 415-899-7411 (.)
Pediatrics
  • 415-899-7414 (.)
Business Office

Location

Petaluma Medical Offices, 3900 Lakeville Hwy
Petaluma, CA 94954
Get directions

Hours

Phone numbers

Information
  • 415-444-2100 (.)
Member Outreach (Personal Physician Selection)
Personal Physician Selection

Select or change a personal physician or get information about practitioners and services. Online at kp.org/mydoctorExternal Link

Location

97 San Marin Drive
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Information
  • 415-899-7634 (.)
Member Service Contact Center
Benefits and Health Plan coverage information, forms and brochures

Phone hours:
7 days, 24 hours, closed holidays


Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free)
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616 (toll free)
Member Services Office

Location

100 Smith Ranch Rd., 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday, Wednesday through Friday, 8:30 a.m. to 5 p.m.
  • Tuesday, 9:30 a.m. to 5 p.m.

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free)
Spanish
  • 1-800-788-0616 (toll free)
TTY
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Patient Relations

Location

100 Smith Ranch Rd., 2nd Floor
San Rafael, CA 94903
Get directions

Hours

  • Monday, Wednesday through Friday, 8:30 a.m. to 5 p.m.
  • Tuesday, 9:30 a.m. to 5 p.m.

Phone numbers

Information
  • 415-492-6723 (.)
Release of Medical Information
Medical Secretaries

Email: san-rafael-roidepartment@kp.org

Location

97 San Marin Drive, Building A
Novato, CA 94945
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Phone numbers

Information
  • 415-899-7660 (.)
TTY for the Hearing or Speech Impaired

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Show less

97 San Marin Drive
Novato, CA 94945

Pharmacy services

Pharmacy

Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Hours

Closed Saturday, Sunday, and holidays
  • Monday through Friday, 9 a.m. to 6 p.m.

Phone numbers

Information/Refill
  • 415-899-7563 (.)
Show less

Departments and specialties

Allergy, Allergy Injections, Asthma Care Management, CPAP Patient Management, Care Management, Case Management Complex Chronic Conditions, Complex Chronic Conditions, Diabetes/Cardiovascular Risk Care Management, Home Health Care, Infectious Disease, Internal Medicine, Laboratory, Nephrology, Nutrition, Obstetrics/Gynecology, Pediatrics, Pharmacy, Radiology/Diagnostic Imaging, Sleep Lab

Services and amenities

Member Outreach (Personal Physician Selection), Release of Medical Information
Kaiser Permanente San Rafael Medical Center
99 Montecillo Road
San Rafael, CA 94903

Departments and specialties

After-hours Care
Novato Hearing Center
100 Rowland Way, Suite 125
Novato, CA 94945

Petaluma Medical Offices
3900 Lakeville Hwy
Petaluma, CA 94954

Services and amenities

Business Office
100 Smith Ranch Rd.
San Rafael, CA 94903

Services and amenities

Member Services Office, Patient Relations

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their websiteExternal Link.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

From Highway 101

Take the San Marin Drive exit, and go west approximately 2 miles. The Novato Medical Offices are on the right.