Hayward-Sleepy Hollow Medical Offices

Hayward-Sleepy Hollow Medical Offices

Medical Office Building
Kaiser Permanente facility
27303 Sleepy Hollow Ave
Hayward, CA 94545

Hours


Urgent Care hours, 7 days a week, 11:30 a.m. to 8:00 p.m., including holidays

Monday through Friday, 8:30 a.m. to 5 p.m.

Saturday and Sunday, Closed

Phone Numbers

Appointments/Cancellations/Information

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

Service at a glance

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.
  • Emergency is not available
  • Urgent Care is available
  • After Hours Care is not available
  • Pharmacy is available

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic and medical equipment accessibility standards.

Hayward Sleepy 1Fl OP Pharmacy - 27303 Sleepy Hollow Avenue South
Pharmacy license: PHY 32726
Pharmacy NPI: 1376691972


NOTE: The Hayward Medical Center is now closed. Visit the San Leandro Medical Center for hospital and emergency services.

Plans accepted at this facility

  • Exclusive Provider Organization (EPO)
  • HMO
  • Medi-Cal Managed Care
  • Point-of-Service Plan (POS)
  • Senior Advantage

Departments and specialties

See all departments and specialties

Services and amenities

If you would like an interpreter, please ask your medical provider when you make your next appointment.

The Interpreter Services Department is made up of a team of highly skilled interpreters with diverse backgrounds and extensive training. They will be able to accommodate most of the interpretation needs for your medical appointments. The Kaiser Permanente Fremont and San Leandro Medical Centers, and the Union City and Hayward Medical Offices have dedicated certified professional interpreters on staff who are available to interpret for your medical appointments.

Location

27303 Sleepy Hollow Ave
Hayward, CA 94545
Get directions

Hours

  • Monday through Thursday, 8 a.m. to 8 p.m.
  • Friday, 8 a.m. to 5:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-454-1000
Medical Secretaries

Location

27303 Sleepy Hollow Ave, Pediatric Station 4
Hayward, CA 94545
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Fax for Medical Secretaries
  • 510-675-6812
Fax for Records Release
  • 510-675-6701
Medical Secretaries
  • 510-675-6700
Records Release
  • 510-675-6700
Toll-free Fax for Medical Secretaries
  • 1-877-637-4022 (toll free)
Toll-free Fax for Records Release
  • 1-877-637-4023 (toll free)

Location

27303 Sleepy Hollow Ave
Hayward, CA 94545
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Information - 7 a.m. to 12 a.m.
  • 510-512-2086

All incoming students must be represented by an affiliated school and program which has been approved, signed contract on file with Kaiser Permanente Northern California Regional Office. Contact the student placement coordinator at GSAAStudentOnboarding@kp.org to verify that there is a signed contract agreement on file between Kaiser Permanente and your school.

by appointment only
by referral only

Location

27303 Sleepy Hollow Ave
Hayward, CA 94545
Get directions

Hours

  • Monday through Friday, 7 a.m. to 3:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 510-675-5739

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)

27303 Sleepy Hollow Ave
Hayward, CA 94545
Get directions

Departments and specialties

Advice Nurse

Services and amenities

Security, Student Placement
27303 Sleepy Hollow Ave
Hayward, CA 94545
Get directions

Urgent care

Please call Appointment and Medical Advice Services at 1-866-454-8855, our nurses are available by phone 24 hours a day, every day, to help guide you.
We have limited walk-in service available until 6:30 pm daily; if you are uncertain that urgent care is appropriate for your urgent medical need or injury, please call advice nurse.
If you think you have a life-threatening emergency, call 911 or go to the nearest emergency department.

Limited walk-in service available until 6:30 PM daily.

by urgent care

Hours

Closed on these holidays: Thanksgiving, Christmas Eve, Christmas, and New Years.

7 days, including holidays

  • 11:15 a.m. to 7 p.m.

Phone numbers

Appointment and Advice Call Center
  • 1-866-454-8855 (toll free)
  • 711 (TTY for the hearing/speech impaired)

Pharmacy services

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Pharmacy Special Hours:

Christmas Eve, 12/24: CLOSED
Christmas Day, 12/25: CLOSED
Day after Christmas, 12/26: Regular hours
New Year's Eve, 12/31: Regular hours
New Year's Day, 1/1: CLOSED
Day after New Year, 1/2: Regular hours

Hours

Closed for Thanksgiving Day.

Closed on 12/24, 12/25, 12/31 and 1/1.

  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, 9 a.m. to 5:30 p.m.

Phone numbers

Information/Refill
  • 510-784-4589
Mail Order Phone
  • 1-888-218-6245 (toll free)

Departments and specialties

Adolescent/Teen Health Clinic, Allergy, Laboratory - Sleepy Hollow, Nephrology, Pediatrics, Peritoneal Dialysis, Pharmacy, Urgent Care, Urology

Services and amenities

Interpreter Services, Release of Medical Information

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Resources

Quality and Safety

To find a provider's office hours, search our facility directory.

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Public transportation

BART and AC Transit

Public transportation for Bay Area Rapid Transit (BART) and Alameda-Contra Costa Transit District (AC Transit) is subject to change. For the latest information, call TravInfo at 817-1717 (from the 408, 415, 510, 650, 707, and 925 area codes), or 817-1718 (TTY). Or visit www.transit.511.org for route, schedule and fare information for all transit services in the Bay Area.

This page was last updated on: 10/23/24