Help with medical bills

Learn more about your rights and protections against surprise medical bills and right to receive estimates under the new regulation.

You’ll get a bill after most visits. It will show the charges for the services you got, what you paid, what your health plan paid, and the amount you owe. Depending on the care you received, you may get a professional bill, a hospital bill or both. If you’ve signed up for electronic or paperless billing, you’ll get an email alert instead of a paper bill.

Please call the number that appears on your bill or contact Member Services.

You can view your plan benefits online. For other questions, contact Member Services.

Information such as your coverage dates and the status of your membership can be found in the Member information section of your Profile & Preferences. For other questions, contact Member Services.

For help with other questions or information, contact Member Services.

There are a number of convenient features that are available to members. Through the Kaiser Permanente website and mobile app, you can:

• View medical bills
• View detailed list of charges
• View the total balance and amounts due
• Pay bills using a debit card, credit card, or bank account
• Receive an instant payment confirmation
• Track medical bill payments, including the last payment made
• Set up, manage, and view payment plan details
• Opt-in to receive bill pay due date reminders
• Get answers to frequently asked questions

To make sure you’re using the web browsers we support, review our technical information. Please note that our website does not function properly when accessed via a Windows XP computer.

For help with other questions, contact Member Services.

There may be up to four different types of bills on your Billing Summary page.

• Hospital bills refers to charges for services you received while you were a patient in the hospital, such as charges for time in a hospital bed, as well as any supplies we may have used related to your care.
• Professional bills refers to charges for services from physicians or other clinicians, including doctor’s office visits, laboratory or radiology tests, or services you receive from an allied health professional such as a physical therapist or occupational therapist.
• Dental bills are a type of professional bill and refers to charges for services received from dental care providers.
• Venture bills are also a type of professional bill and refers to charges for cosmetic services.

There may be a few reasons why you’re unable to see your bill:

1. Sometimes, it can take several weeks to process the bill after a visit to a doctor’s office or hospital, depending on your health plan benefits and the services you received.
2. You may not be able to see a bill if you are not a guarantor, which means that you are not the designated person financially responsible for your health plan coverage. Please check with your family to determine who the guarantor is for your coverage.

(A billing history shows all of your old statements.)

To view your billing history: 

a.    Go to Pay Medical Bills.
b.    Select View billing and payment details from a medical bill.
c.     Navigate to the Letters and Statements tab to view your charges.

For a list of charges that have appeared on a medical billing statement, navigate to the Statements tab and select the Itemized bill link, or visit My Documents to view older statements.

To view a history of your bill payments, visit the Payment History page.

We accept the following payment methods:

• Checking account
• Savings account
• All major credit or debit cards
• Health Savings Account (HSA)
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Account (FSA)

Note: If you plan to use an HSA, HRA, or FSA to pay your bill, please keep copies of your Explanation of Benefits (EOB), Statement of Accumulation (SOA), and other documentation for reimbursement and tax purposes.

Yes, you can set up a payment plan when you go to pay your bill online.

If you qualify, there is also a zero interest payment plan.

When setting up a payment plan, an amount will be suggested to you. You can edit this amount to pay more per month; however, you cannot change your monthly payments to be lower than the allowed minimum amount for your current amount due.

When setting up a payment plan, you can enter the day of each month that you would like your automatic payments to go through. If you don’t enter a day of the month, your scheduled payments will automatically default to a certain day of each month.

To cancel an existing payment plan, contact Member Services.

Depending on your circumstances, you may qualify for Kaiser Permanente’s Medical Financial Assistance (MFA) Program, which helps eligible patients pay for medically necessary health care services received at Kaiser Permanente facilities. 

Visit Help paying your bill