E-visits

Answer a quick self-service questionnaire and get a response with advice and treatment from a clinician within 4 hours.

Average wait time Usually within 4 hours
  
Hours Varies by region of care  
Upfront cost for Kaiser Permanente members
No additional cost share 
  		  
   

When should I use e-visits?

Use this for
Advice on nonemergency care needs like: 
  • COVID-19 testing 
  • Eye irritation or discharge 
  • Rash 
  • Sinus symptoms 
  • Urinary symptoms 
Don’t use this for
  • Emergency care 
  • Urgent care