Protect yourself from fraud
Please be aware of Medicaid renewal scams. If you receive a phone call, text message, or email asking you to pay for Medicaid renewal, don’t send payment. This is a possible fraud attempt, and you should contact your state Medicaid office instead. Kaiser Permanente and your state Medicaid office won’t ask for payment when you’re renewing your Medicaid coverage.
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Renewing Your Medicaid Coverage

Important: Beginning January 1, 2027, federal law requires more frequent renewals and new rules for some adults to keep Medicaid coverage. For the latest updates on Virginia’s Medicaid changes, visit the Department of Medical Assistance Services (DMAS) website.

Once or twice per year, the state has to determine if you and/or your family members still meet Medicaid eligibility requirements. This review process is called renewal.

Here’s how it works:

Step 1: The state will send you a renewal application in the mail saying you need to reapply for Medicaid. You can renew the following ways: online through coverva.org, via phone by calling Cover Virginia at 1-855-242-8282, or by completing the paper renewal form and returning it to your local Department of Social Services.

Step 2: Complete the renewal application by the deadline provided to avoid a break in coverage.

You will continue to have Medicaid benefits throughout this renewal process. 

If you no longer qualify for Medicaid

You’ll have a limited amount of time to act to get other health coverage before your Special Enrollment Period ends. You should quickly see if you are eligible for financial assistance from the government by visiting healthcare.gov 

Losing health coverage such as Medicaid is considered a qualifying event that would trigger a Special Enrollment Period. You are eligible to enroll within 60 days of that event.

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Questions about Medicaid with Kaiser Permanente?

Call the Kaiser Permanente Medicaid Assistance Center at

1-800-394-7715 (toll free) or 711 (TTY),

11 a.m. to 8 p.m., Monday through Friday.

Español: 1-800-394-7518