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If you are eligible for Medicaid and choose to receive your care from Sentara Health with Kaiser Permanente, you are covered for drugs included in our approved list. To check if your medication is covered, click the link above or contact Member Services at 1-855-249-5025, or 711 (TTY), Monday through Friday, from 7:30 a.m. to 9 p.m. (except holidays).
Getting Started with Medicaid through Sentara Health and Kaiser Permanente
Are you a Kaiser Permanente member and new to Medicaid?
You can enjoy the peace of mind of keeping the Kaiser Permanente doctor you know and trust, and getting the same high quality of care and convenient services you depend on.
New to Sentara Health and Kaiser Permanente?
Learn more about getting started, finding a doctor, and details about your coverage. You can also click here for some important steps for new members.
Find a doctor
We know how important it is to find a doctor who’s right for you. If you have Kaiser Permanente coverage through Medicaid or the children’s health insurance program (FAMIS), you can choose your personal doctor based on what matters to you, such as what languages they speak. Your doctor will work with you to create a personalized care plan.
You’ll get care from doctors across a range of specialties who work together to give you high-quality care.
To learn more about our doctors, visit kp.org/doctor.
Depending on your needs, you may also get care from non-Kaiser Permanente providers and hospitals in our network. Either way, you can rely on getting great care from a team of doctors committed to keeping you healthy.
To see all the providers and hospitals in our network, check out the Virginia Medicaid and FAMIS provider directory.
Learn more about Medicaid or FAMIS (PDF) by viewing our member handbook.
If you would like a printed version of a document, please call Member Services at 1-855-249-5025
(toll free) or 711
(TTY). Hours: 7:30 a.m. to 9 p.m., Monday through Friday (closed holidays). All requested materials are sent at no cost within 5 business days.
We’re here to help
Whether you’re a new member or new to the website, we can help you find the resources and answers
Choose from a variety of questions and answers
Learn more about additional programs in your state
Questions about Medicaid with Kaiser Permanente?
Call the Kaiser Permanente Medicaid Assistance Center at
1-800-394-7715 (toll free) or 711 (TTY),
11 a.m. to 8 p.m., Monday through Friday.
Español: 1-800-394-7518